The Towel That Came Home
A narrative case study of an 180-room Atlantic coast hotel that lost roughly $12,000 annually for eight years due to linen diversion by a trusted housekeeping director, exposing the cost of single-person inventory control.
A narrative case study of an 180-room Atlantic coast hotel that lost roughly $12,000 annually for eight years due to linen diversion by a trusted housekeeping director, exposing the cost of single-person inventory control.
U.S. hotels posted strong year-over-year gains for the week of 28 June–4 July 2026, with RevPAR up 10.9% to $106.66, boosted by America 250 celebrations in Washington D.C. and Philadelphia.
Crescent Hotels & Resorts adds Populus Denver, the U.S.'s first carbon positive hotel, to its Latitudes Collection, bringing the 265-key Studio Gang-designed property under its management.
AXIS Architecture + Design completed the 173-room Hilton Arcadia, merging a new six-story tower with a converted office building across 153,000 sq ft of hospitality space inspired by Santa Anita Park's Art Deco heritage.
ExplorUS will deploy roommaster's AI voice concierge across 20+ national and state park lodging sites, extending a partnership dating back to 2012 to capture after-hours bookings and reduce staff call volume.
Quore shares takeaways from HITEC 2026 in San Antonio, noting a shift from AI curiosity to practical application as hoteliers ask harder questions about workflows, data integration, and measurable ROI.
The Inn at Little Washington has deployed Agilysys Versa PMS, InfoGenesis POS, and related tools to unify dining, lodging, and retail operations across its 24-room Virginia luxury property.
GBTA's 2025 Annual Business Meeting covered financial performance and org highlights, and announced five newly elected Board of Directors members starting August 5 at Convention in Chicago.
GBTA backs the Quiet Skies Act, which gives the DOT 180 days to enforce a voice call ban on commercial flights that Congress mandated in 2018 but never implemented.
Beechwood Hospitality merges with MMI Hospitality Group, a private investment partnership founded in 1956, forming a combined portfolio of 24+ hotels, resorts, private clubs, and restaurants across the Sun Belt.
Windsor Aughtry completed a $2.6M full-property renovation at Hampton by Hilton Roanoke Downtown, covering all guestrooms, meeting rooms, public spaces, and the fitness center.
TIPMO by GratifID recaps the top five questions from HITEC San Antonio, covering tip pooling, NFC vs. QR codes, and security, as 82% of hoteliers now rate digital tipping a high-impact innovation.
Phocuswright survey of 1,082 travellers across the US, UK and France finds bed bug safety outranks cleanliness, value and staff friendliness as the top hotel booking concern, with 79-84% preferring a certified 4-star over an uncertified 5-star.
HFTP partners with The Hospitality Law Conference for a half-day roundtable at the Washington, D.C. event on October 28–29, 2026, targeting legal, development, and finance professionals.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Jerimi Ford, Chief Innovation Officer at Actabl, and Rob Bahl, SVP AI Asset Management at Actabl, who'd recently joined the tech company from Marriott.
A Conrad New York Downtown executive outlines how hotels can use destination storytelling, co-created itineraries, multilingual content, and local partnerships to build cultural relevance into their marketing.
U.S. hotel ADR rose 9.2% and RevPAR climbed 9.6% for the week of 21-27 June 2026, with Miami and San Francisco seeing outsized gains driven by FIFA World Cup matches.
The author argues that HITEC 2026 overlooked a key market gap: back-office AI that reduces overhead and drives margins, while vendors focused almost entirely on guest-facing tools.
Rising legal exposure, health inspection failures, and leadership scandals illustrate why formal governance frameworks are now a strategic necessity for hotel operators of all sizes.
Sacramento's lodging market shows RevPAR growth driven by ADR gains, with ~36 hotels in the development pipeline supported by major anchors including the Railyards, airport expansion, and new healthcare facilities.