Hotel Management Companies Drive Guest Satisfaction Growth
JD Power's 2026 benchmark shows overall guest satisfaction at third-party managed branded hotels rose 14 points to 696, with Columbia Sussex, Crestline, and Driftwood topping the rankings.
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Great Guest Rooms, Improved Hotel Upkeep Drive Surge in Hotel Guest Satisfaction, JD Power Finds
JD Power's 30th annual study finds North America hotel guest satisfaction up 13 points to 665/1,000, with value, F&B, and facilities leading gains across all nine segments.
Newport Hospitality Group Hotels Earn Top Brand Honors Across Hyatt, Wyndham and Choice Portfolios
Newport's hotels won top awards from Hyatt, Choice, and Wyndham, with some properties earning recognition for 8-10 consecutive years.
Choice Hotels International Brand Sleep Inn Debuts New Design with Openings in Tennessee, Nevada, and Pennsylvania
Sleep Inn opens four new-construction hotels featuring its Scenic Dreams prototype, showing RevPAR premiums of +1.71 and improved guest satisfaction scores.
Newport Hospitality Group Teams Earn Top Apple Hospitality REIT Honors Showcasing Culture of Excellence and Impactful Leadership
Newport's Fairfield Inn Charlotte Matthews won Apple Hospitality REIT's Shining Apple Award while team member Tom Johnson earned individual Apple Award recognition.