SiteMinder launches 20th anniversary year with major sweep at 2026 HotelTechAwards
SiteMinder won seven awards including Best Channel Manager and Best Booking Engine, processing 130 million reservations worth $55 billion annually.
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The Modern Hotel General Manager AI Playbook and Toolkit
Pertlink's vendor-agnostic guide shows GMs how to use AI as a management co-pilot for better decision-making without disrupting existing operations.
HBX Group and Professors from NYU Analyze How Gen Z Travels: Experiences as a Priority, Technology as a Partner, and a Budget Dedicated to Leisure
The study of 1,200+ Gen Z travelers reveals they want transparent, authentic personalization that empowers choice rather than algorithmic decision-making.
Should hoteliers become AI experts?
Australian hotels lag in AI readiness despite growing demand, but can succeed by partnering with tech experts rather than building in-house expertise.
By Tom Varsavsky, Chief Technology Officer, SiteMinder
TrustYou Strengthens APAC Leadership with Two Senior Hires to Accelerate Hospitality AI Adoption
TrustYou hired Jenna Xue and Jasmine Leong to lead APAC marketing and business development as part of doubled regional investment.
HotelTechAwards Names Canary Technologies the Best Guest Experience System
Canary won nine categories at HotelTechReport's awards, including the inaugural AI Voice Bot award for technology that handles phone calls autonomously.
Cloudbeds Earns Multiple Honors at the 2026 HotelTechAwards, Reinforcing Its Leadership in Hospitality Technology
Cloudbeds won Best Hotel Management Software and earned finalist status in four other categories based on verified hotelier reviews across 200+ global solutions.
Moving Past ROAS as Marketing KPI
The article argues hotels should replace ROAS with full-funnel metrics like market share and brand.com contribution to measure long-term marketing success.
By Stephanie Sparks Smith, CEO & Digital Matriarch, Cogwheel Marketing, Cogwheel Marketing & Analytics
The power of response: how Milan hotels can prepare for the Winter Olympic Games
Data shows Milan hotels respond to only 24-50% of reviews compared to 61.7% European average, with lessons from Paris 2024 Olympics highlighting pricing and reputation risks.
How hoteliers can capitalise on the potential of AI
The article focuses on predictive analytics and machine learning applications for demand forecasting and competitor analysis, with Australian hotels reporting 15% booking increases for July-August.
By Mike Rogers, Chief Data Officer, SiteMinder
Trybe Announces $30M Series A Investment From Five Elms Capital
The $30M investment from Five Elms Capital will fund global expansion, AI feature development, and enhanced payments capabilities for the spa software provider.
Regenerative Tourism as a Step Beyond Hotel Sustainability for True Profitability
The article profiles 13 hotels worldwide implementing regenerative agriculture programs, arguing these initiatives drive guest interest, ADR growth, and brand differentiation beyond basic sustainability.
By Larry Mogelonsky and Adam Mogelonsky
Social Engineering at the Front Desk: A Growing Threat for Hotels
The article details how hackers exploit hotel staff's helpful nature through phishing, vishing, and impersonation tactics, with AI deepfakes making attacks more sophisticated.
By Suzie Squier, President of the Retail & Hospitality ISAC (RH-ISAC), Retail & Hospitality ISAC
What does ‘family focused’ really mean in a hotel? A General Manager’s inside secrets
Byron Fiddler of New Park Manor shares strategies for authentic family hospitality, from pre-arrival guest contact to inclusive spa access and child-friendly dining solutions.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
2026 Is Not About Adding AI to Hotels
Hotels must prepare for AI-driven guest discovery that prioritizes data consistency over search visibility, fundamentally changing how travel decisions are made.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
PwC Report: AI at the heart of tourism and hospitality – powering personalisation, efficiency and growth
PwC survey finds 91% of Middle East hospitality leaders piloting AI solutions, but only 3% achieving enterprise-wide deployment.
Lack of Feedback Is a Gift
Author argues that what customers don't mention in feedback can reveal improvement opportunities as effectively as their direct comments.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
When a Key Card Becomes a Seasonal Story
GCSTIMES creates wooden key cards with hand-painted seasonal scenes, transforming a basic guest touchpoint into an artistic brand expression.
The Landmark London partners with IRIS to elevate room service efficiency and boost order volumes
IRIS Mobile Ordering helped the luxury hotel handle 100+ orders per shift while improving accuracy and guest confidence for international visitors.
Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
South Place Hotel's VIP pet strategy increased weekend dog bookings from zero to 3-5 rooms, driving higher guest spending and repeat business.