Very Important Pet: the dog-friendly stays boosting luxury hotel revenue
South Place Hotel's VIP pet strategy increased weekend dog bookings from zero to 3-5 rooms, driving higher guest spending and repeat business.
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Canary Technologies Selected by Crown Resorts to Provide AI-Powered Guest Management System
Crown Resorts will deploy mobile check-in, AI messaging, and digital upselling tools across properties to modernize guest touchpoints without requiring app downloads.
When will humanoid robots start cleaning my hotel room?
Analysis suggests housekeeping and kitchen roles will be among the last to be automated due to complex physical tasks and lower wages compared to high-skill positions.
By Klaas Koerten, Researcher Robotics, Hotelschool The Hague
RateGain Announces Exclusive Partnership with Aztech Digital to Accelerate UNO VIVA’s Expansion Across Greece and Cyprus
Aztech Digital will exclusively distribute RateGain's UNO VIVA AI voice agent across Greece and Cyprus, targeting seasonal hotels facing staffing challenges.
New Year’s Resolutions: Stop Doing These in 2026
The article presents 12 operational practices hospitality businesses should abandon, from over-relying on AI to treating customer service as a cost center.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
2026 Hospitality Outlook: how AI is reshaping hotel experiences
Mews report examines how generative and agentic AI will transform guest booking processes and hotel operations by 2026, with data quality becoming crucial for visibility.
Fairmas Welcomes Tahil Mascarenhas as Sales Manager, North America
Mascarenhas brings 16 years of hospitality experience spanning operations, revenue management, and hotel technology sales to drive Fairmas expansion across the US and Canada.
LodgIQ Unveils Advanced Pickup Analytics in Winter Release, Citing Double-Digit RevPAR Gains in Boutique Hotel Case Study
The new feature delivered double-digit RevPAR growth and saved 20+ hours monthly in manual reporting for a boutique hotel case study.
The Impact of AI on Hotel Labor Is All About Continuous Quick Wins
The author advocates for implementing AI through small, task-specific improvements rather than waiting for comprehensive solutions, focusing on labor savings and measurable ROI.
By Larry Mogelonsky and Adam Mogelonsky
Case Study: Boutique Hotel Sets a New Standard of Pickup Analysis with LodgIQ
A boutique hotel achieved double-digit RevPAR growth and 20+ hour monthly savings by replacing manual pickup analysis with LodgIQ's automated revenue management system.
OTH Hotels Resorts Expands Virginia Portfolio with Courtyard by Marriott Manassas Battlefield Park
OTH will take over management of the 149-room Virginia property starting January 2026, marking its fifth East Coast contract this year.
My Top CX Predictions for 2026 and How to Make Them Come True
The author outlines 10 CX trends for 2026, emphasizing proactive service, AI integration, and treating employees like customers.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
How Intelligent Systems Will Drive Hotels Into The Future
The article argues intelligent systems will transform hotels from manual operations to autonomous workflows, enabling staff to focus on human connection rather than administrative tasks.
The Hidden Reason Hotel Groups Aren’t Seeing Real AI Results
The h2c 2025 AI & Automation Study reveals only 8% of hotel groups have company-wide AI strategies, with 72% lacking dedicated budgets for implementation.
By Linda Girrbach, Co-Founder & Head of Hospitality Consulting, RobosizeME
50 First Dates with Support
The author argues that effective support requires users to provide clear context about what broke, their intent, and what they've tried, using hospitality analogies to illustrate communication gaps.
By Manuel Kuckenberger, Hospitality systems consultant, Manuel Kuckenberger e.U.
AI Will Not Save Your Hotel, But It Will Decide What Hospitality Means Next
The piece argues digital transformation optimized old hotel processes without reimagining hospitality, while AI forces a philosophical shift toward anticipatory service.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Commercial Convergence: Why the Future Hotel Won’t Have a Sales, Marketing, or Revenue Department
The author argues hotels must eliminate traditional sales, marketing, and revenue silos in favor of integrated commercial teams led by unified data and strategy.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
A year in review...aka. how we survived another year without losing our minds
The article reflects on how revenue management evolved from a functional role to a survival skill, while highlighting the persistent challenge of human alignment over technology.
By Fabian Bartnick, Founder, Infinito
Should CIOs rethink the IT roadmap?
The article advocates for quarterly roadmap reviews and emphasizes that AI disruption requires CIOs to prioritize agility over long-term planning.
The Front Office Manager AI Playbook and Toolkit
Pertlink's toolkit provides ready-to-use AI prompts and frameworks for front office managers to improve service recovery, upselling, and training without replacing human staff.