Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
The rollout covers 8,300 Wyndham hotels globally after a successful 700-hotel pilot, addressing industry data showing hotels miss 30% of calls.
Industry analysis predicts 2026 will shift focus from acquiring tech tools to integrating them seamlessly, with AI-driven personalization and unified data systems becoming essential.
Bartnick argues revenue managers have always used pattern recognition, data synthesis, and predictive modeling like AI systems do today.
The 2026 summit expands to 1.5 days on September 29-30 in Washington D.C., targeting senior hospitality executives and technology decision-makers.
The author reflects on AI applications while attending the CX Malaysia conference as a keynote speaker.
Dolores Castillo shares insights from launching JW Marriott and Hilton properties, emphasizing market clarity, wellbeing-focused guest expectations, and balancing data with relationships in commercial strategy.
BLLA partners with AICrashcourse.info to provide AI education through workshops and resources, helping independent hotels compete with AI-driven personalization and operations.
The annual industry publication examines how hotels blend digital-human operations, featuring insights from executives on AI, sustainability, and guest personalization.
The author introduces the AI Compass framework with four strategic directions (North, East, South, West) to help hotels focus their AI adoption efforts.
Survey of 27 hotel technology suppliers reveals AI will disrupt five key areas by 2026, creating a two-speed industry between AI-ready and legacy properties.
h2c's 2025 study reveals hotels trust AI more than they use it, with 62% citing lack of expertise as the top barrier to adoption.
Kristi Allen of Ensemble Allen will lead the association's efforts against predatory lawsuits and wage mandates affecting 6,000+ California hotels.
Terence Ronson's toolkit shows chefs how to use AI for menu costing, planning, and guest communication without technical skills, including ready-to-use workflows and responsible usage guidelines.
Global business travel spending is expected to hit $1.48 trillion in 2024, surpassing pre-pandemic levels as conferences and incentive trips drive demand for both air and ground transport services.
Oracle/Skift survey shows 70% of guests prefer human interaction despite 34% of hotels being heavily invested in contactless tech.
The piece explains why hotels with modern cloud architecture will benefit most from the shift to agentic AI that can automate complex workflows.
Research from Rotterdam School of Management shows guests support sustainability but need visible, personalized AI tools to drive actual behavioral change in hotels.
Colliers forecasts U.S. commercial real estate recovery in 2026 with 15-20% transaction growth, office vacancy dropping below 18%, and hospitality supply growing 1.3%.
Euromonitor's annual index shows global city tourism grew 8% to 702 million arrivals, with Asia Pacific leading at 10% growth and Bangkok topping visitor numbers at 30.3 million.