Writing a Sustainable Christmas Story in Hospitality with GCSTIMES Eco Pens
GCSTIMES promotes their biodegradable bamboo and kraft paper pens as sustainable alternatives for hotels during the busy Christmas season.
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The Secret to Hotel Storytelling that Sells
GuestCentric research shows hotels with prominent brand storytelling on their websites doubled direct bookings within a year.
By Melissa Rodrigues, Lead Content Manager, GuestCentric Systems
The Best Leaders Don’t Sell — They Inspire People to Believe
The author presents a framework for sales leadership that prioritizes building belief and trust over traditional selling techniques.
By Muhammad Tanveer, Author - The Sales Leadership Brief (Linkedin Newsletter), The Sales Leadership Brief
Elevating the Guest Journey: deLuna Hotels Taps Canary Technologies for Seamless Stays
deLuna Hotels implements Canary's AI-powered platform across its portfolio, adding real-time messaging in 100+ languages and mobile check-in capabilities.
Cloudbeds Partners with Traversing.ai to Deliver AI-Powered Guest Communication and Review Management to Hotels Worldwide
Integration combines Cloudbeds' hotel management platform with AI-powered contact center technology, promising four-fold increases in direct bookings through automated guest communication and review management.
How hotel automation can help us be more human
WestCord Hotels' approach shows how thoughtful automation reduces administrative burden, allowing staff to focus on genuine guest service rather than repetitive tasks.
When Access Becomes an Experience: Ready to Unlock the Door with GCSTIMES Doll Key Cards?
GCSTIMES introduces doll-shaped key cards designed to create emotional connections and serve as memorable keepsakes for luxury hotel guests.
The Soul of Service: A Timely Lesson in Luxury Hospitality Leadership
Horst Schulze's ILHA keynote distinguished between hotel products and true hospitality, advocating for human-centered service leadership over technology-driven solutions.
By Mark Fancourt, Co-Founder & Principal Consultant, TRAVHOTECH
Sustainability News You Don’t Want to Miss in Recent Weeks
Multiple hotels earned Green Globe and EarthCheck certifications while new tools like BCD Travel's sustainability index make environmental performance measurable for corporate buyers.
German Hotel Guests Want Speed — But Still Reject Full Digitalization
Ipsos survey of 1,169 German hotel guests reveals 42% frustrated by check-in lines yet only 13% prefer digital keys, showing resistance to tech solutions.
An “Above and Beyond” Strategy Doesn’t Work
Hyatt argues consistent delivery of expected service builds more loyalty than trying to exceed expectations in every interaction.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
The Rise of Agentic AI in Hospitality: Moving From Search to Action
The article explores how AI agents will automate hotel bookings from intent to confirmation, potentially disrupting traditional OTA models and requiring hotels to modernize their tech infrastructure.
2026 Travel & Hospitality Trend Forecast
Florida hotel executives share insights on seven key trends for 2026, including wellness-focused journeys, community-centered hospitality, and proactive planning ahead of global events.
Direct booking in the AI era: 10 OTA winback strategies
The guide provides 10 actionable strategies to convert OTA bookers into direct customers, from identity resolution to AI optimization.
Efteling raises the bar for guest experience with Mews’ open API platform
Efteling's four hotel properties now use Mews' API to deliver digital room keys, automated check-in, and integrated park access through mobile devices.
AI Hotel Review Response Platform Rebyū Anticipates Cornell University Research on Iterative Prompting and Sampling
Cornell research validates Rebyū's multi-iteration AI approach for hotel review responses, showing structured prompting outperforms single-shot generation.
Hyatt Announces Extended Suspension of Operations for Jamaica Resorts Following Hurricane Melissa
Seven Hyatt resorts will remain closed for nearly two years to complete extensive repairs and upgrades following Hurricane Melissa damage.
New Study Reveals What Really Drives Guest Survey Response Rates in Hotels
Analysis of 1,520 hotel survey campaigns shows that shorter subject lines and embedded questions can boost response rates from 20% to 23%.
Luxury with soul: Jordi Caralt on redefining hospitality through emotion and purpose
Jordi Caralt, Corporate GM of Hidden Hotels with 30+ years experience, discusses transforming luxury hospitality through emotional connections, authentic experiences, and values-driven leadership over material excess.
Holiday Inn Commemorates 50 Years in Greater China, Unveils its Next-Generation Brand Evolution
Holiday Inn launches its next-generation design centered on "connection" with over 250 hotels now open and in pipeline across Greater China.