Cornell research validates Rebyū's multi-iteration AI approach for hotel review responses, showing structured prompting outperforms single-shot generation.
Seven Hyatt resorts will remain closed for nearly two years to complete extensive repairs and upgrades following Hurricane Melissa damage.
Analysis of 1,520 hotel survey campaigns shows that shorter subject lines and embedded questions can boost response rates from 20% to 23%.
Jordi Caralt, Corporate GM of Hidden Hotels with 30+ years experience, discusses transforming luxury hospitality through emotional connections, authentic experiences, and values-driven leadership over material excess.
Holiday Inn launches its next-generation design centered on "connection" with over 250 hotels now open and in pipeline across Greater China.
The author introduces KTN's new training program using the E.P.I.C. framework (Enthusiasm, Proactivity, Intuition, Connection) to develop what he calls "heart skills" in hospitality workers.
The piece outlines specific strategies for hotels to reduce environmental impact during Christmas 2025, from living tree rentals to root-to-shoot menus and digital gift alternatives.
Swire Hotels' managing director discusses the company's 'Houses, not Hotels' philosophy, expansion to 15-18 properties by 2030, and growth in Chinese domestic travel demand.
Booking.com doubled AI accuracy using hybrid small/large model architecture, achieving 2X topic detection lift and 50-70% increase in agent bandwidth.
CHTA shares insights from Barbados forum covering climate resilience, digital transformation, direct booking strategies, and workforce innovation as priorities for Caribbean hotels.
The 11th annual awards recognized 40+ general managers and hospitality leaders across Dubai and the Middle East, with winners including Mark Kirby from One&Only Resorts and Fredrik Reinisch from Marriott Marquis Dubai Creek.
GCSTIMES creates wooden fridge magnets that double as key cards, featuring local landmarks to introduce guests to their destination upon check-in.
The piece examines how three Monte Carlo hotels - Hôtel de Paris, Hermitage, and Metropole - each embody different narratives of European luxury through their architectural design and guest experiences.
Accenture research shows 66% of consumers now use generative AI for shopping decisions, with 60% comfortable letting AI automate travel planning.
The partnership offers independent hotels AI-powered pricing and guest communication tools at preferential rates, promising 19% revenue boost and 24% booking increase.
Le Clay will open in summer 2026 as the first of four planned Swiss properties using Shiji's fully integrated ecosystem from day one.
This executive framework outlines five pillars for implementing AI that enhances rather than replaces human hospitality connections.
The article argues that traditional rule-following in sales leadership creates mediocrity, advocating for innovation and empowerment to achieve exceptional results.
The 25 honorees represent major hotel brands and companies, with recognition ceremony set for February 2026 at New York Marriott Marquis.
TrustYou will sponsor HSMAI Europe's Commercial Strategy Conference for two years and provide guest intelligence data insights across European events and educational programs.