The author introduces KTN's new training program using the E.P.I.C. framework (Enthusiasm, Proactivity, Intuition, Connection) to develop what he calls "heart skills" in hospitality workers.
The piece outlines specific strategies for hotels to reduce environmental impact during Christmas 2025, from living tree rentals to root-to-shoot menus and digital gift alternatives.
Swire Hotels' managing director discusses the company's 'Houses, not Hotels' philosophy, expansion to 15-18 properties by 2030, and growth in Chinese domestic travel demand.
Booking.com doubled AI accuracy using hybrid small/large model architecture, achieving 2X topic detection lift and 50-70% increase in agent bandwidth.
CHTA shares insights from Barbados forum covering climate resilience, digital transformation, direct booking strategies, and workforce innovation as priorities for Caribbean hotels.
The 11th annual awards recognized 40+ general managers and hospitality leaders across Dubai and the Middle East, with winners including Mark Kirby from One&Only Resorts and Fredrik Reinisch from Marriott Marquis Dubai Creek.
GCSTIMES creates wooden fridge magnets that double as key cards, featuring local landmarks to introduce guests to their destination upon check-in.
The piece examines how three Monte Carlo hotels - Hôtel de Paris, Hermitage, and Metropole - each embody different narratives of European luxury through their architectural design and guest experiences.
Accenture research shows 66% of consumers now use generative AI for shopping decisions, with 60% comfortable letting AI automate travel planning.
The partnership offers independent hotels AI-powered pricing and guest communication tools at preferential rates, promising 19% revenue boost and 24% booking increase.
Le Clay will open in summer 2026 as the first of four planned Swiss properties using Shiji's fully integrated ecosystem from day one.
This executive framework outlines five pillars for implementing AI that enhances rather than replaces human hospitality connections.
The article argues that traditional rule-following in sales leadership creates mediocrity, advocating for innovation and empowerment to achieve exceptional results.
The 25 honorees represent major hotel brands and companies, with recognition ceremony set for February 2026 at New York Marriott Marquis.
TrustYou will sponsor HSMAI Europe's Commercial Strategy Conference for two years and provide guest intelligence data insights across European events and educational programs.
CN Hotels will replace multiple systems with Cloudbeds' unified platform across 30+ properties in four southeastern states, starting with three hotel rollouts.
Three hotels generated millions in direct revenue within months by segmenting OTA guests and sending personalized campaigns instead of generic promotions.
ISHC will honor the late White Lodging founder at ALIS 2026 for pioneering dual-brand hotels and transforming franchising relationships.
The report argues hotels should shift from room-centric to guest-centric models, tracking RevPAG instead of RevPAR to capture total guest value across all touchpoints.
The program donates 1% of qualifying spend to environmental nonprofits chosen by members and offers sustainability-focused perks instead of traditional points.