CN Hotels will replace multiple systems with Cloudbeds' unified platform across 30+ properties in four southeastern states, starting with three hotel rollouts.
Three hotels generated millions in direct revenue within months by segmenting OTA guests and sending personalized campaigns instead of generic promotions.
ISHC will honor the late White Lodging founder at ALIS 2026 for pioneering dual-brand hotels and transforming franchising relationships.
The report argues hotels should shift from room-centric to guest-centric models, tracking RevPAG instead of RevPAR to capture total guest value across all touchpoints.
The program donates 1% of qualifying spend to environmental nonprofits chosen by members and offers sustainability-focused perks instead of traditional points.
Revinate's CMO explores how hotels must shift from passive data collection to real-time activation for competitive advantage in 2026.
GCSTIMES promotes their plant-fiber eco slippers as sustainable in-room amenities that enhance guest comfort during the busy Christmas travel period.
Maestro promotes onsite training as superior to remote learning for hotel staff development, citing better engagement and real-world practice.
Banks like Capital One are leveraging payment control and AI to challenge traditional travel distribution channels and OTAs.
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Tambourine promotes cost savings through platform consolidation, offering no-fee booking engines, built-in personalization, and accessibility protection to reduce third-party vendor expenses.
The rollout covers 8,300 Wyndham hotels globally after a successful 700-hotel pilot, addressing industry data showing hotels miss 30% of calls.
The author argues that strategic music programming across hotel zones can increase guest dwell time and revenue by over 30%, with AI-powered platforms now enabling scalable implementation.
Industry analysis predicts 2026 will shift focus from acquiring tech tools to integrating them seamlessly, with AI-driven personalization and unified data systems becoming essential.
The author reflects on AI applications while attending the CX Malaysia conference as a keynote speaker.
Dolores Castillo shares insights from launching JW Marriott and Hilton properties, emphasizing market clarity, wellbeing-focused guest expectations, and balancing data with relationships in commercial strategy.
Dubai's government launches citywide biometric check-in system across 820 hotels, allowing guests to complete formalities on mobile phones and bypass front desk queues.
Wooden key cards can be engraved with personal details like names and dates, creating lasting keepsakes that guests treasure long after checkout.
The annual industry publication examines how hotels blend digital-human operations, featuring insights from executives on AI, sustainability, and guest personalization.
The author introduces the AI Compass framework with four strategic directions (North, East, South, West) to help hotels focus their AI adoption efforts.