Survey of 27 hotel technology suppliers reveals AI will disrupt five key areas by 2026, creating a two-speed industry between AI-ready and legacy properties.
Independent hotels face guests booking later with shorter stays and tighter budgets, requiring dynamic pricing, integrated tech, and local marketing to maintain profitability.
Oracle/Skift survey shows 70% of guests prefer human interaction despite 34% of hotels being heavily invested in contactless tech.
Hotels must blend personalized service with technology adoption while managing rising costs and staffing challenges to compete with short-term rentals and meet evolving guest expectations.
The article explains how hub-and-spoke system architecture enables hotels to unify guest data for personalized service and revenue optimization through API integration.
The piece explains why hotels with modern cloud architecture will benefit most from the shift to agentic AI that can automate complex workflows.
Research from Rotterdam School of Management shows guests support sustainability but need visible, personalized AI tools to drive actual behavioral change in hotels.
Industry panel explores practical strategies for hotels to generate additional revenue through retail, video marketing, wellness products, and experiential amenities.
Kerten Hospitality, operating lifestyle hotels across Middle East, Europe and North Africa, will implement Canary's platform for mobile check-in, AI messaging and upselling.
The Mexican hotel operator has 34 properties under development worth $880 million, achieving an NPS of 64 and launching Sunvivia, its newest lifestyle brand.
The piece promotes custom holiday-themed key cards that double as decorative keepsakes, designed to enhance guest check-in experiences during the festive season.
The article outlines a strategic framework for hotels to maximize partnership success through clear goal setting and partner alignment.
The author argues that guest recognition through technology and staff training drives loyalty more effectively than traditional amenities or loyalty points.
Alexander Limpert discusses GuestReady's 10+ acquisitions and RentalReady's AI platform that helps smaller operators automate operations while maintaining human connection.
Amadeus forecasts six major travel trends for 2026, from pet-friendly innovations and AI-powered trip planning to personalized hotel rooms and new long-haul aircraft routes.
Storey Hospitality won for using predictive analytics and direct guest messaging to achieve a 20% revenue increase from recaptured guest interest.
Comprehensive guide on converting OTA guests to direct bookers through staff training, automated email sequences, and incentives to reclaim up to 30% commission fees.
Kennedy Training Network offers free 40-minute webcast series on sales techniques, starting with December 19 session on moving beyond rate-focused selling to experience-based value propositions.
The author introduces a Customer Confidence Score metric and outlines ten trust-building practices including promise-keeping, transparency, and ethical behavior.
UN Tourism and AWE released five practical steps for tourism businesses to improve accessibility, targeting a market of 1.3 billion people with disabilities.