Revinate's CMO explores how hotels must shift from passive data collection to real-time activation for competitive advantage in 2026.
GCSTIMES promotes their plant-fiber eco slippers as sustainable in-room amenities that enhance guest comfort during the busy Christmas travel period.
Maestro promotes onsite training as superior to remote learning for hotel staff development, citing better engagement and real-world practice.
Banks like Capital One are leveraging payment control and AI to challenge traditional travel distribution channels and OTAs.
Paradise Resort implemented HiJiffy's AI platform achieving 531 bookings worth AUD $750K through automation, with 82% guest engagement on WhatsApp messaging.
Tambourine promotes cost savings through platform consolidation, offering no-fee booking engines, built-in personalization, and accessibility protection to reduce third-party vendor expenses.
The rollout covers 8,300 Wyndham hotels globally after a successful 700-hotel pilot, addressing industry data showing hotels miss 30% of calls.
The author argues that strategic music programming across hotel zones can increase guest dwell time and revenue by over 30%, with AI-powered platforms now enabling scalable implementation.
Industry analysis predicts 2026 will shift focus from acquiring tech tools to integrating them seamlessly, with AI-driven personalization and unified data systems becoming essential.
The author reflects on AI applications while attending the CX Malaysia conference as a keynote speaker.
Dolores Castillo shares insights from launching JW Marriott and Hilton properties, emphasizing market clarity, wellbeing-focused guest expectations, and balancing data with relationships in commercial strategy.
Dubai's government launches citywide biometric check-in system across 820 hotels, allowing guests to complete formalities on mobile phones and bypass front desk queues.
Wooden key cards can be engraved with personal details like names and dates, creating lasting keepsakes that guests treasure long after checkout.
The annual industry publication examines how hotels blend digital-human operations, featuring insights from executives on AI, sustainability, and guest personalization.
The author introduces the AI Compass framework with four strategic directions (North, East, South, West) to help hotels focus their AI adoption efforts.
Survey of 27 hotel technology suppliers reveals AI will disrupt five key areas by 2026, creating a two-speed industry between AI-ready and legacy properties.
Independent hotels face guests booking later with shorter stays and tighter budgets, requiring dynamic pricing, integrated tech, and local marketing to maintain profitability.
Oracle/Skift survey shows 70% of guests prefer human interaction despite 34% of hotels being heavily invested in contactless tech.
Hotels must blend personalized service with technology adoption while managing rising costs and staffing challenges to compete with short-term rentals and meet evolving guest expectations.
The article explains how hub-and-spoke system architecture enables hotels to unify guest data for personalized service and revenue optimization through API integration.