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HN Brief
Editorial Article

Should Hotels Abandon Google Search Because of Zero-Click, Wholesalers Aren't Worried About AI, APAC Hotel Investment Up 54%

The week opens with the zero-click question landing directly in the distribution debate. Last week established that connectivity is the entry condition for AI commerce. ... While hotel brands and OTAs are building AI interfaces, visibility tools, and connectivity infrastructure in response to the perceived threat from AI agents, wholesalers are largely unmoved: their model

Hospitality Net
HN Original
Editorial Article Technology

The Big PMS Debate: a closed-door discussion between the world's leading PMS CEOs and hotel CIOs

No one in the room had a real answer to that. We say guest experience, we fund cost saving The next question was which AI buzzword is most overrated right now. ... And many owners arrive already sure that AI will cut their costs, without a clear idea of how. As one person put it, "every owner walks in certain that AI will save them money.

Hospitality Net
Opinion Article Sales & Marketing

AI Is Now Writing Your Hotel's Reputation. Here Is How to Make Sure It Gets It Right.

You can respond to reviews in a way that adds current context the AI will read. You can ensure your most important, most accurate, most current descriptions exist in places AI weights most heavily. ... In other words, the raw material of your AI reputation is not locked away in newspaper archives the way a person's is. Much of it sits in surfaces you can reach.

Are Morch
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Case Study Operations & Strategy

How Cloudbeds and X Hospitality are helping The Blue Hotel redefine Australian hospitality

Nicole Sideris, Founder & CEO, X Hospitality The Blue Hotel Bondi is a non-traditional 33-room hotel located in the centre of Bondi Beach, surrounded by some of the best bars, restaurants, and cafes in ... Cloudbeds Revenue Intelligence , powered by the only causal AI built exclusively for hospitality, now manages pricing after outperforming third-party revenue management software previously tested by the

Cloudbeds
Bondi Beach, Australia
Ad Social Strategy
Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.
KORDIE®
HN Brief
Editorial Article

Booking Is Building a Machine to Wholesale Your Rooms at Scale, Hotel Satisfaction Hits 30-Year High, Urban Cowboy Built Four Hotels with Zero Marketing

The hotels that will win in AI-mediated discovery are the ones whose guests' actual behavior, reviews, return rates, spend patterns, matches what the brand claims about itself: Revinate thinks the AI trusts ... OpenTable's 2026 Top 100 Hotel Restaurants list coincides with the data, with its AI Concierge tool now live on the homepage, pointing to hotel F&B becoming a meaningful discovery and booking driver in

Hospitality Net
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 
Mews
Opinion Article Markets & Performance

Beyond RevPAR: Why the Hotel Performance Dashboard Is Expanding

Advances in cloud-based property management systems, business intelligence platforms and AI-powered revenue management are enabling hotels to measure performance in ways that were simply not possible a ... The hospitality industry is operating in a very different environment from the one in which these measures first became the standard. Labour shortages continue to challenge operations.

Dr Ajay Khatter
By Dr Ajay Khatter, Senior Lecturer in Hospitality Management, William Angliss Institute
HN Original
Interview Technology

Canary Technologies built its software around the guest, not the property

Why Canary was ready early Canary moved early on AI for an uncommon reason: one of its major early investors is also a founding investor in OpenAI. ... It fits his line that they don't just bolt the word AI onto everything, especially in a hall where, by his count, 90 percent of booths have "agent" or "AI" on them, exactly the noise that makes it hard

SJ Sawhney, President and Co-Founder, Canary Technologies
Opinion Article Operations & Strategy

Planning for Hyper-Personalization Integrated Guest Service

The groups of birders identified in this effort were looking for accommodations that are near or in a natural area, with good food service and/or restaurant choices and a glass of wine at the end of the ... As a frequent traveler for years, when I arrive at a hotel and ask for recommendations for a restaurant for dinner, I often do not get a suggestion for an in-hotel restaurant.

Robert O’Halloran
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Supplier News Technology

ExplorUS Expands Partnership with roommaster, Bringing AI Concierge to More Than 20 Park Destinations

For a hospitality company operating in some of the most beautiful and remote destinations in the country, being there for guests matters. ... Built by hoteliers with more than 30 years in the industry, roommaster brings together cloud native property management software, booking engine, channel manager, payments, AI revenue management, and AI

roommaster
Tampa, United States