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Supplier News Technology

Innspire and EHVA.ai Announce Strategic Partnership to Deliver True Global Operational Autonomy

The AI solution can handle common guest requests such as housekeeping, extra towels, wake-up calls, restaurant hours, in-room dining, maintenance requests, and general hotel questions without putting guests ... In addition to AI Voice, the partnership also includes Innspire’s AI Concierge platform, which already manages guest conversations across SMS, WhatsApp, Facebook Messenger, and in-app messaging for

Innspire Digital Inc.
Opinion Article Technology

The Hospitality Industry Doesn’t Need More AI. It Needs Better Memory.

The hospitality industry is racing to deploy AI. Every week seems to bring another announcement. AI concierges. AI booking assistants. AI-powered guest messaging. AI-generated recommendations. ... Information lives in silos. Policies sit in PDFs. Amenities drift across platforms. Restaurant hours update on one channel but not another. Renovation details linger online years after completion.

Fred Bean
By Fred Bean, Founder & CEO, HotelPORT
Opinion Article Sales & Marketing

The F-Word Costing Hotels Millions in Group Sales (And It's Not What You Think)

Give people a way to start a conversation without requiring them to finish it in one sitting. A deep FAQ hub. Not spa hours and restaurant reservations. ... AI can help generate this content, and it also makes the site more visible in the kind of conversational, question-based searches that now dominate how people research venues.

Susan Tucker
By Susan Tucker, Partner & COO, The Lure Agency, Lure Agency
Ad Guide
The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter. 
Mews
Ad Be seen. Be trusted.
Why Hospitality Net Leads B2B in Hospitality

Learn what makes us the industry-leader in what we do.
Hospitality Net
Podcast Operations & Strategy

How to prepare for hospitality’s AI future: Inside NAVIGATE 2026

At Revinate’s user conference this year in Phoenix, that single question set the tone for one of the biggest conversations happening in hospitality right now: What happens when AI changes how guests discover ... Tune in to discover why the hotels that win won’t just adopt AI faster, they’ll build the clean data foundation that makes AI actually work.

Karen Stephens
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Phoenix, United States
Opinion Article General Management

The hotelier’s reality: from beating eggs to buzzing passion

But AI is making an impact, behind the scenes at least. At Crieff Hydro Family of Hotels, a bot is handling 24 repetitive tasks in reservations, fixing booking data and clearing admin. ... Drawn to the energy and connection of working in a nightclub, she switched from a business degree to a hospitality one, and started out in events at the Sheraton hotel in Edinburgh.

Ryan Haynes
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
Edinburgh, United Kingdom
HN Brief
Editorial Article

PMS Era Ending in the AI Stack, Accor Bets $300M on Nigeria, European Pipeline Hits Record

A separate opinion on the practical realities of everyday AI distinguishes hype from substance and lands as the third piece in the same thread: the AI conversation has moved from distribution and discovery ... Marriott separately announced two landmark conversions in Lima that will rebrand as The Ritz-Carlton and JW Marriott in 2028, marking the most significant luxury expansion in Peru's capital in years.

Hospitality Net
Explainer Technology

Your hotel has an AI rank. Do you know what it is?

As Sonia explained, position matters more in AI search than it does in traditional search. Travelers who ask an AI for a hotel recommendation typically act on the first answer they receive. ... A hotel whose AI presence is built primarily on OTA citations is, in effect, training AI to send its guests somewhere else.

Adam Swart
By Adam Swart, VP of Content Operations, Lighthouse
Supplier News Technology

Maestro PMS Announces Adam Wilson as President, Reinforcing its Focus on Innovation and Customer Experience

“By investing in seamless integrations and gaining deeper insight into the guest journey through data and AI, we can help properties deliver exceptional experiences while improving profitability.” ... Wilson’s leadership reflects broader trends in the hospitality technology market, where demand is increasing for more intuitive systems and stronger use of data and AI to enhance the guest journey.

Maestro
HN Brief
Editorial Article

Wyndham Ships Native ChatGPT App for 9,000+ Hotels, HAMA Survey Shows 60% Expect to Beat RevPAR Budgets in 2026, European Arrivals Up 5.6% Despite Iran Conflict

Wyndham launched a native ChatGPT app, becoming the first major economy and midscale franchisor with built-in AI booking integration, as part of more than $450 million in committed tech investments. ... Where the past two weeks saw operators arguing about whether to participate in AI distribution, Wyndham has now answered for the segment of the market most owners actually compete in.

Hospitality Net