Sustainability Explained: Carbon Footprint Basics for Hospitality
GCSTIMES explains the three-step process for reducing product carbon impact and promotes their low-carbon hotel amenities including wooden key cards.
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80% of hospitality recruiters say graduates are missing out on job offers because they’re not ready for the world of work
Survey of 552 recruiters reveals hospitality graduates lack work ethic and communication skills, with 73% prioritizing practical experience over academic credentials.
Hospitality Construction: Trends and Challenges for the Future
The analysis explores how hospitality managers can take project manager roles in construction, emphasizing sustainability trends and operational input during planning phases.
By Robert O’Halloran, Professor Director, School of Hospitality Leadership, East Carolina University
Is Your Hotel Management Company Leading with Heart?
The article argues that empathy-driven management and employee wellbeing initiatives drive 21% higher profitability and up to 59% less turnover.
By Whitney Altizer, Chief Commercial Officer, Newport Hospitality Group
Frontline Hospitality Hiring in Asia is No Longer Fit for Purpose – What Must Change
The piece argues for replacing CV-driven recruitment with AI-powered, skills-based hiring to address Asia Pacific's 48% annual frontline turnover problem.
By Ayush Soota, CEO and Founder, Paathz
The Customer is Always Right
The article examines how Harry Selfridge's "customer is always right" philosophy, while revolutionizing service, led to guest exploitation costing hotels $250,000-$500,000 annually and widespread staff abuse.
By Nasir Zahir
Reimagining Tourism Futures: Six Priorities Shaping the Sector’s Transition
EHL's white paper identifies six priority areas for tourism's sustainable transition, emphasizing systemic change over isolated solutions.
By Carlos Martin-Rios, Associate Professor of Management, EHL
Hotel Dispensers in 2026: Solving the Trust Problem in Guest Bathrooms
Hotels must prioritize proper maintenance and hygiene protocols for refillable dispensers to overcome guest trust issues and negative perceptions.
By Camilo Sosa, E-commerce Manager, Hotel Items (A & S Suppliers, Inc.)
Presence Is The New Luxury
The author argues that modern hospitality success requires intentional presence over operational efficiency, with leadership focusing on emotional intelligence and authentic human connections.
By Franck Desplechin, CEO Founder | F&B Expert, Cheffranck.com
Marriott International Announces Retirement of David Flueck, Global Officer, Loyalty, Cards & New Businesses
Marriott International today announced that David Flueck, a 22-year veteran of the company who has played a central role in the evolution and global success of Marriott Bonvoy, will retire at the end of March to pursue a new opportunity aligned with his passion for the outdoors.
The Difference Between a Proactive and Reactive Customer Service and CX Strategy
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing updates. That shows the company is watching out for the customer, and while customers may not love that there is a problem, they love the information and have confidence that the company is doing something about it.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
Arizona House of Representatives recognizes hotel industry for efforts to prevent human trafficking
The proclamation recognizes hotel training programs that have been completed 2.6 million times since 2020 through the No Room for Trafficking initiative.
Why Chefs Leave? What a Global Survey Reveals About the Kitchen Retention Crisis
Global survey of 460 chefs reveals 69% routinely consider leaving roles due to toxic leadership, work-family conflict, and unsustainable working conditions.
Sustainability is Everywhere: Except in Hospitality Culture
Despite widespread certifications and policies, hotels struggle to embed sustainability into daily employee behavior and guest experiences.
By Ahmet Vatan, Visiting professor, Hotelschool The Hague
Ninth Annual Shatterproof Hospitality Heroes Reception at ALIS Unites 75 Hospitality Companies Raises $2.1 Million to Advance Solutions to the Addiction Crisis
The event raised a record $2.1 million with 75 companies participating, while data shows 17% of hospitality workers have substance use disorders.
Recast: Why regenerative tourism is the future of hospitality
Aradhana Khowala challenges the industry to move beyond sustainability to regenerative tourism that adds more value to destinations than it takes.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
Hilton, Hyatt and IHG Hotels & Resorts Create Modernized, Updated Human Trafficking Prevention Training
The free curriculum, developed with survivor input, will be available through 2026 and joins Marriott's existing training completed over 2.6 million times.
Is your hotel’s most-forgotten amenity actually your best branding tool?
GCSTIMES promotes eco-friendly wheat straw pens as branded amenities that help business travelers transition from work mode to personal time.
Travalyst initiative to drive industry-wide clarity on sustainability certifications ahead of the EU Empowering Consumers for the Green Transition Directive (ECGT)
Travalyst updates its certification framework to help hotels and platforms prepare for EU regulations requiring verified sustainability claims by 2026.
Mark Owens on Colliers International and the New Economics of Hotel Deals
Colliers' Owens discusses how Covid shifted investment focus to experiential destinations, while tighter capital markets require owners to balance performance recovery with higher financing costs.