Matt Bell of Mollie's outlines how the UK motel brand blends design, technology, and service culture to prove quality and affordability can coexist at scale.
Posadas COO Enrique Calderon discusses the company's 200+ hotel portfolio, a 30-hotel pipeline, 25 new proprietary experiences, and why Mexico's domestic leader consistently outperforms global chains.
An analysis of Pope Leo XIV's 2026 encyclical examines its moral framework around AI, labor, and human dignity, with specific implications for hospitality automation, workforce ethics, and guest data practices.
GCSTIMES pitches wooden key cards themed around city landmarks (museums, bridges, statues) paired with a dice mechanic to encourage guests to explore destinations spontaneously.
The framework shifts experience design from satisfaction-driven CX toward well-being-focused WX that measurably improves guests' physical, emotional, and spiritual health.
A reflective piece exploring how a hollow wooden key card can be reimagined as a mindfulness tool, prompting guests to pause and engage with their natural surroundings.
A Marriott Bonvoy survey of 1,731 APEC travelers finds 66% participate in hotel loyalty programs, with engagement shaped by three distinct mindsets: Loyalty Strategists, Value Optimizers, and Experience Seekers.
Industry experts at HT360 Hospitality Leaders Forum argue technology must be embedded from the earliest design stages, not retrofitted, with real examples showing AI and integrations doubling F&B conversion rates.
GuestCentric argues that generic upsell menus hurt conversion, citing data showing only 3% of guests buy add-ons, and presents adaptive, reservation-aware offer targeting as the fix.
The global wellness tourism market grew to $894 billion in 2024, driving hotels to integrate fitness facilities, recovery services, and nutrition programs as core offerings rather than amenities.
The piece explores how wooden hotel amenities like DND hangers, coasters, key cards, and pencils create a warmer, more home-like guest experience through natural textures.
Cloudbeds' Ask Signals lets hotel teams query operational, guest, and revenue data via natural language, built on its unified Signals platform rather than siloed systems.
IRIS will demo new POS integrations with Toast, InfoGenesis and Simphony, plus Adyen and Shift4 payment gateways, and a redesigned mobile-first interface at HITEC San Antonio, June 15-18, 2026.
Newport Hospitality Group's CEO reflects on a leadership retreat session arguing that nimble, adaptable operators outperform larger rivals by focusing on controllable factors and rejecting industry status quo.
Four Seasons Tower Bridge upgraded its fitness facilities with Matrix Onyx equipment, creating design harmony with the spa and adding features like Facility Concierge for guest services.
Innspire will resell EHVA.ai's voice AI platform across its global hotel portfolio, enabling 24/7 automated call handling alongside existing SMS, WhatsApp, and in-app messaging tools via a single dashboard.
A Hotelios Consulting perspective arguing hoteliers should treat AI as an operational team member, citing tools like Access Evo and Happy Hotel as examples of automated pricing and revenue optimisation in practice.
A recap of HumanX Summit 2026 Day Two, covering staff retention, burnout, guest experience design, regenerative tourism metrics, and one speaker's outright rejection of AI in restaurants.
Cornell survey of 1,029 U.S. travelers finds AI adoption varies significantly by spending tier, with accuracy concerns cited by 60%+ as the top barrier across all segments.
VERTU Hospitality launches Vertu Interactive, a cloud-based digital signage platform branded as SignTouch, with its first major deployment at THE HOTEL Brussels, a 400-room Pandox Group property.