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Famed Park Lane New York Empowers Guests with Luxury and Convenience Through Deployment of InnSpire’s Full-Featured Mobile App and Integrated Services

The mobile check-in process features AI-powered facial recognition that compares a live “selfie” with the provided photo ID to ensure the guest’s identity. ... Martin Chevalley, CEO of InnSpire For deeper insight into InnSpire's comprehensive guest journey platform, which includes InnSpire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom

Choice Hotels relaunches Radisson Individuals as part of its portfolio of brands, adding a distinctive proposition to the upper upscale segment

Choice is now extending the brand to owners for the first time, marking another step in the company's expansion in the upper upscale tier at a time of rising consumer demand in this space. ... Characterful encounters: Hotels will curate experiences that immerse guests in their destination, including a full-service bar and restaurant inspired by the region's flavors, and upscale amenities such

Mapping the Guest Journey to Technology to Enhance the Guest Experience: Is Your Tech Stack Up to Par?

Instead of waiting in an endless queue, customers can get an answer or a solution faster and easier with AI-powered chatbots. ... The Criton survey also reported that 47% said they would be more likely to order in-room service or to go to the hotel restaurant if they could use a mobile app to place their order.