Inn-Flow to Showcase Purpose-Built AI-Powered Back-Office Solutions for Hoteliers at AAHOACON26
The company will demonstrate AI-powered accounting and labor management tools at Booth #2007, targeting AAHOA's hotel owner community.
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AI is rewiring how people choose hotels
Hotels can now influence AI-powered search results through Model Context Protocol technology, moving beyond basic OTA listings to showcase unique experiences and drive direct bookings.
By Luke Markesky, Chief Customer Officer, Cendyn™
How Model Context Protocol in Hospitality Connects AI to Hotel Systems
The protocol creates a translation layer that allows AI assistants to query hotel systems like PMS and CRS through a single interface, enabling real-time bookings without replacing existing platforms.
Why AI is not enough: 7 things to sort out first
The article outlines seven foundational steps hotels must take before AI implementation, from defining business needs to ensuring data readiness and cultural buy-in.
By Alan Young, VP, Strategy | Hospitality, Infor
Building Purpose-Driven Hospitality with Technology: Insights from Marc Laros, CTO at The Usual Hotels
Marc Laros discusses The Usual Hotels' plan to scale to 20 properties across Europe while embedding AI and sustainability into every operational decision.
Jessica Gillingham in conversation with Marc Laros
The Great Debate on Channel Manager, Switch and Direct Connect with Sebastian Leitner and Natalie Kimball
Industry experts debate how Channel Managers, Switch, and Direct Connect technologies are evolving beyond basic connectivity into strategic revenue optimization tools.
Natalie Kimball in conversation with Sébastien Leitner
Sofa Money, AI Strategy, and the Future of Guest Experience are the New Reality of Hospitality Economics
The event explored "Sofa Money" strategies to monetize underutilized hotel spaces like lobbies and rooftops, moving beyond ADR growth to optimize existing assets.
By Sébastien Felix, Founder, Influence Society
Opally, the Danish AI hotel platform, raises major investment to scale in Europe
The Danish startup grew from 12 to 50+ hotels across five European countries and raised its first angel round with hospitality and tech veterans.
The Algorithm Can't Say Welcome: Why Hospitality Still Needs a Human Face
Industry research shows 70% of hotels report guests still prefer human interaction for check-in and complex requests, despite AI efficiency gains.
By Jun Kwon, Teaching Instructor, School of Hospitality Leadership, East Carolina University
AI Assistants vs. AI Agents:
The article explains how AI agents differ from assistants by working independently to achieve goals, potentially giving smaller hotels competitive advantages over larger brands.
By Ira Vouk, Hospitality Tech and AI Consultant, Hospitality 2.0 Consulting
6 Ways I Actually Use AI Every Week (Including One That Made Me a Better Thinker)
A business professional shares six practical AI applications that enhance rather than replace human thinking, from custom travel planning to coding simple tools without programming knowledge.
By Jitendra Jain (JJ), Hotelier, Tech Enthusiast and Founder, hotelemarketer.com
The AI information gap and the CIO’s mandate for transparency
B2B buyers now prioritize AI transparency and governance over flashy features, requiring CIOs to coordinate company-wide messaging to build customer trust.
From Data to Foresight: How AI Is Rewiring the Way Hotels Collect Guest Intelligence
AI transforms hotel data collection from reactive reporting to predictive intelligence, unifying systems to anticipate guest needs and optimize revenue in real-time.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
OpenAI’s Commerce Repositioning
OpenAI pivoted away from direct commerce checkout after underestimating integration complexity, while AI referrals to retail sites grew 693% year-over-year.
By George Roukas, President, GAIPAN
Will The SaaSpocalypse Come for Travel Tech?
The article examines how AI-powered agentic engineering threatens traditional SaaS business models in travel tech by enabling companies to build custom solutions more efficiently.
By George Roukas, President, GAIPAN
OpenClaw: The Agent Architecture That Will Supercharge Agentic Commerce in Travel
OpenAI acquired OpenClaw's creator to build autonomous travel agents that can handle complex itineraries and disruptions without human supervision.
By George Roukas, President, GAIPAN
The Return to Direct Channels: How Hotel Seller Agents Will Compete in ChatGPT’s Agentic Commerce Stack
The author argues hotels must implement AI agent capabilities and personalized offer systems now to compete with OTAs in ChatGPT's emerging commerce environment.
By George Roukas, President, GAIPAN
Memory Is the New SEO: How Agentic Commerce Will Reshape Hotel Distribution
The analysis explores how AI agents will use memory and context to revolutionize hotel booking, creating personalized travel assistants that learn from user interactions.
By George Roukas, President, GAIPAN