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February 21, 2023

Hotels That Go Above-and-Beyond Will Keep Guests Talking, Spending and Loyal

Under his guidance, EMP skyrocketed up the ranks from a struggling two-star brasserie to the #1 spot on the famed World’s 50 Best Restaurants list in 2017. ... While this is a natural step and evolution, with 25% of hospitality and leisure CEOs stating that AI will significantly impact how they operate in the next five years, we must maintain focus on staff training

By Ryan Hamilton, Co-Founder, SalesAndCatering.com and Bluebuzzard Technology Group, SalesAndCatering.com, LLC

Opinion Article

February 6, 2023

2023 Top Hospitality Industry Trends

in 2023 and beyond. ... Artificial Intelligence (AI) Chatbots have proven to be a customer service asset both during the booking process and in responding to recurring questions.

By Philippe Masset and Dr Jean-Philippe Weisskopf

Opinion Article Technology

February 2, 2023

Is the future of hospitality analog, not digital?

In fact, it elevates it. When you get that analog interaction in a world that’s increasingly digitally mediated, you feel better. ... It happens at its fullest and in its highest resolution between people in the same space.

By Josiah Mackenzie, Host and Producer, Hospitality Daily

Opinion Article Technology

January 24, 2023

An Interview Between HFTP CEO Frank Wolfe and ChatGPT

was revealed to the world in late 2022 as the latest in AI-driven, natural language processing technology. Is this new chatbot launched by OpenAI something to fear or something to embrace? ... Once you have an account, you will be able to access the Open AI API, which allows you to use ChatGPT and other language models developed by Open AI in your own applications.

By Frank Wolfe, Chief Executive Officer (CEO), HFTP

Opinion Article Human Resources

January 24, 2023

What Permanent Changes Can We Expect as a Result of the Pandemic?

Restaurants like it, too. Many have rolled out new store designs to embrace the off-premises dining trend, as suggested in my earlier discussion. ... by AI.

By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona

Supplier News Technology

January 19, 2023

Prominent Hospitality Software Solutions Provider Agilysys Receives Two Business Intelligence Group (BIG) Awards

Agilysys was named a winner in the following categories: 2022 BIG Award for Business in the Products category for one of the company’s next-era property management solutions (PMS), Agilysys Versa, that ... Guests wishing to skip lines can self-check-in, upgrade their rooms, make restaurant reservations, and book amenities such as spa treatments and golf tee times all during a single session. 2023 BIG Innovation

Agilysys

Opinion Article Technology

January 19, 2023

Conversational AI Exemplifies the New Era of Hotel Operations

In hindsight, the consequences have ranged from service errors, negative online reviews and lost customers to occupancy caps, reservation inquiry abandonment and limited hours of operation for restaurants ... In fact, AI may be even better than a live agent because it means no call waiting or misunderstandings.

By Adam Mogelonsky and Larry Mogelonsky

Ad #1 Hotel PMS

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Mews

Ad Social Strategy

Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.

KORDIE®

Opinion Article Sales & Marketing

January 18, 2023

What Hotels Can Learn About Pricing Optimization from Other Industries

Today, airlines reign supreme in this area, adjusting rates multiple times daily in response to fluctuations in supply and demand. ... Hotels can use data-driven revenue management (RM) software powered by AI and ML to respond quickly to real-time changes in market conditions, generating optimal prices daily.

By David Millili, CEO, LodgIQ™

Opinion Article Human Resources

January 9, 2023

Restoring Meritocracy in Hospitality The Case for a Talent Engine

Today, most hotel and restaurant chains have divested real estate and are imposing brand standards resulting in higher capital costs and higher fees. ... leading employers; Writing and testing algorithms that use data science and AI to predict matches between diverse talents and employers in service industries.

By Alexander Mirza, Founder and CEO of Mogul, Mogul Hospitality Corp

Ad Social Strategy

Turn Social Into Commercial Growth

A two-day working summit, live and online, for hospitality teams ready to improve bookings, reputation and results.

KORDIE®

Opinion Article Technology

January 9, 2023

Why AI has a Home in Hotels, with Simone Puorto (Podcast)

to a state in which the industry now is clearly working in harmony with AI to serve humanity and solve problems. ... So what do we think about AI? In our mind is like physical robots.

By Simone Puorto, Head of Emerging Trends and Strategic Innovation, Hospitality Net

Opinion Article Sales & Marketing

December 27, 2022

10 Hotel Trends to Watch in 2023

in 2023. ... We anticipate tentative adoption of AI technologies in 2023 to maintain an optimal level of service at less cost, and with smaller teams.

By Pedro Colaco, CEO, GuestCentric Systems

Opinion Article Human Resources

December 21, 2022

10 In-Demand Hospitality Resume Skills

Good customer service means doing whatever needs to happen to satisfy guests and meet or exceed expectations--in some cases, anticipating needs and doing extra work in advance. ... Tip: These are typically skills you learn in the classroom and pick up in the field, and should always be highlighted prominently on your resume. 3.

By Frank Giannotti, Lecturer and International Career Coordinator, EHL

Opinion Article Technology

December 16, 2022

Future of Digitalisation in hospitality at Hotelschool The Hague

In this minor, we will bring into the classroom technologies such as robots, AI, face recognition, AR, and VR. ... In this minor, we will bring into the classroom technologies such as robots, AI, face recognition, AR, and VR.

By Nina de Graaf, Hotelschool The Hague content editor, Hotelschool The Hague

Supplier News Technology

December 5, 2022

Hotel guest experience: Catering to the modern traveler

But it can also mean in-room amenities such as Wi-Fi and entertainment and facilities such as a restaurant, bar, and function space. Comfort. ... Invest in technology.

Cloudbeds

Press Release Human Resources

November 28, 2022

Nine reasons why you need a job in hospitality

This is fantastic news because, with the onset of AI and automation, many roles in other sectors are becoming redundant in the workplace. ... At Glion, our students dive straight into the heart of the industry with applied-learning courses in student-run restaurants, reception areas, and rooms division .

Glion

Opinion Article Sales & Marketing

November 28, 2022

Hotel Tech is the Foundation for Wine Revenues

So, thinking in terms of boosting TRevPAR and guest satisfaction in light of any drops of travel numbers we may confront in 2023, wine, and all alcoholic beverages for that matter, can thus assume a powerful ... In the abstract, this all makes sense.

By Larry Mogelonsky, Partner, Hotel Mogel Consulting Limited

Opinion Article Technology

November 22, 2022

The power of integrating Artificial Intelligence (AI) into your property’s call center

Artificial Intelligence (AI) is one of the most exciting trends in hospitality. ... Launched in summer 2022, Cendyn’s new AI Call Center integration was created in coordination with Poly AI to provide hotel properties with the ability to reduce call wait times and create a streamlined

By Nicole Truong, Director, Product Management, Cendyn™

Opinion Article Sales & Marketing

November 21, 2022

Zero-Cost Guest Experience Enhancements for 2023

In several properties that we have visited since international restrictions eased, a welcome note appears on our mobile immediately after check-in both greeting us and asking if there was anything that ... Without an AI ‘filter’, someone who have to reply to all these messages, often missing many which would result in ‘abandonment’ and lost revenue.

By Larry Mogelonsky, Partner, Hotel Mogel Consulting Limited

Opinion Article Technology

November 16, 2022

How The F&B Industry Navigated The Pandemic

Stand-alone restaurants were open for the most part; for hotels that stayed open, their restaurants might have also done so, but there was no in-room dining, and in some circumstances, it caused some restaurateurs ... And I can easily see that becoming more prevalent, not just in the restaurant space as a food runner, but also in a hotel as part of the in-room dining experience.

By Mark Scott, General Manager Canada, Shiji

Opinion Article Operations & Strategy

November 15, 2022

Transformational Resilience in the Hospitality Industry

For Laura Hingel, Vice President of Talent Management at Accor Group, in this war for talent, we’re seeing huge disruptions in our service: hotel restaurants can’t open for lack of staff and are ‘walking ... 2010 to 67.6% in 2014, then leaping from 78.9% in 2019 (before Covid) to a staggering 130.7% in 2020.

By Augusto Hasman, Andrew Brenner, and Stefano Borzillo