Winning the Modern Traveler and Hotelier Beyond the Lobby
Industry leaders at ITB Berlin discuss moving from traditional front desk operations to mobile-first hospitality that follows guests throughout their journey.
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The modern CIO is no longer a technologist - they’re an architect of enterprise decisions
The CIO role has evolved from technology delivery to designing decision systems that determine transformation success.
The Hidden Truth About AI in Hospitality, and Why It’s Not Here to Fix You
The author argues hotels must audit systems and align culture before implementing AI, as technology amplifies existing problems rather than fixing them.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
Hospitality Doesn’t Have an AI Problem. It Has an Operations Problem Pretending to Be an AI Problem
The author argues hotels need strong operational foundations before AI can be effective, as technology amplifies existing processes rather than fixing broken ones.
By Are Morch, Digital Transformation Coach for Hotels, Are Morch, Digital Transformation Coach
The AI Power Gap: Hospitality Lags Behind as Value Shifts to Tech Giants
Hotelschool The Hague research shows only 10% of Dutch hotels use AI structurally, warning the industry risks becoming 'sleeping utilities' for tech giants.
By Alexander Lennart Schmidt, Professor of Technological Innovation, Hotelschool The Hague
Booking.com research reveals widening gap between future skills ambitions and current training priorities in Europe’s hospitality sector
Booking.com surveyed 5,000 European hospitality professionals and found 82% see digital literacy as critical but only 16% prioritize it in current training.
Registration opens for Cruise Ship Interiors Design Expo Americas 2026
The 2026 expo features 250+ exhibitors, new Discovery Trail, and co-location with Hotel Resort Design South at Miami Beach Convention Center.
Apaleo strengthens French expansion with appointment of Nicolas Suissa as Country Lead
Nicolas Suissa joins from Amadeus to lead Apaleo's expansion in France, where the company already manages 100+ hotels with API-first PMS technology.