The Invisible Cost of Comfort
Hotels face mounting pressure to either absorb volatile energy costs invisibly or introduce transparent pricing that reflects infrastructure realities.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
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Why Cost per Occupied Room Is the Metric That Will Shape Hotel Profitability in 2026
HotelData.com report analyzing 5,000 U.S. hotels shows labor CPOR rose 12.8% in 2025, with Q4 seeing 21.1% year-over-year increase amid softening demand.
By Sarah McCay Tams, Head of Editorial, Actabl
Flexkeeping Unveils Workflow Builder: The No-Code Automation Creator for Hotel Operations
The visual tool eliminates manual processes by automating tasks based on triggers like booking source, VIP status, and length of stay.
Hotel Chatbots Explained: Benefits, Challenges, and Best Practices
The comprehensive guide covers implementation, ROI metrics, and future evolution toward LLM-powered concierges for hotel operations.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
London’s Hotels Maintain Strong Profitability Despite Softer RevPAR in 2025
Central London hotels achieved 46.8% GOP margin and £135.5 GOP per room through disciplined cost control, despite 0.9% RevPAR decline and ongoing wage pressures.
Aloft New York LaGuardia Airport strengthens F&B revenue and reduces operational strain with IRIS Mobile Dining
The 148-room hotel deployed IRIS Mobile Dining to compete with third-party delivery apps and reduce phone-based ordering strain on limited staff.
The Life of a Slipper: Spa & Wellness Form and Function
Using spa slipper selection as a case study, the article demonstrates how micro-decisions in wellness design reveal the critical balance between aesthetics, operations, and profitability.
By Peter Anderson, Managing Director, Wellness Consulting Practice Leader, HVS
Kinetic Solutions Group Introduces VIVI, an AI Platform Built Exclusively by and for the Hospitality Industry
VIVI combines conversational AI with predictive analytics to automate guest services, manage multilingual communications, and unify hotel operations in a single interface.
Shiji and Straiv Partner to Deliver Fully Synchronized Digital Guest Journeys via Daylight PMS
The partnership enables automated data flow between Shiji's cloud PMS and Straiv's guest experience platform, targeting hotel chains in DACH, Benelux and France markets.