Canary Technologies Expands Mobile Key Capabilities with Acquisition of OpenKey
The acquisition combines OpenKey's door lock partnerships with Canary's AI-powered platform to expand mobile key coverage across more hotel lock manufacturers.
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GCSTIMES Wooden Keys Cards: Magic for Kids, Ease for Grandparents.
GCSTIMES introduces wooden seashell-shaped key cards that form a flower when combined, designed to enhance multi-generational guest experiences through gamified check-ins.
Trybe and Sal Capizzi Launch Hospitality Next
The new podcast will feature conversations with operators, technologists and investors about digital transformation and operational excellence.
AMANO Group Completes Rapid Digital Transformation with Mews, Redefining Hospitality Across its Entire Portfolio
The Berlin-based group deployed Mews across 12 properties in six months, reducing administrative workload by 85% through digital-first solutions.
Shiji Hits Major Milestone with 400th Hyatt Infrasys POS and Full Digital F&B Ecosystem Install
The milestone includes deployment of a full digital F&B ecosystem at Hyatt Regency Greenville, featuring mobile POS and QR ordering technology.
Europe’s Check-In Crisis: How a Made-in-Europe POS-Integrated Self-Service Kiosk Is Redefining the Hotel Arrival Experience
Kiosk.eu offers Made-in-Europe self-service check-in kiosks with POS integration to address staffing shortages and guest expectations across European hotels.
Accor leads hospitality innovation with the launch of its ALL Accor app in ChatGPT
Accor becomes one of the first hotel groups to integrate with ChatGPT, allowing guests to search and view rates using natural language in 20+ languages.
Mastering mobile ordering: 10 best practices to drive ancillary revenue and free up staff time
IRIS shares 10 strategies for hotels to maximize F&B revenue through mobile ordering, from strategic QR code placement to staff training and data analytics.
By Kate Fuller, Head of Marketing, IRIS
More time for guests: the impact of seamless technology at Sunborn London
Case study shows Shiji's integrated technology reduced check-in time by 80% and increased F&B revenue by 20% at the yacht hotel.
The Hotel Technology Maturity Curve and the Shift Toward Best-in-Class Systems
Stayntouch study of 300+ hotel professionals shows 68% of independent hotels over 100 rooms adopt specialized systems as they scale beyond all-in-one platforms.
By Priya Rajamani, VP of Implementation & Support, Stayntouch
By The Sea Resorts Modernizes the Guest Journey with Canary Technologies
By The Sea Resorts' Panama City Beach properties now use Canary's mobile check-in, AI messaging in 100+ languages, and digital compendium to streamline guest operations.
A practical guide to guest journey automation for small hotels and B&Bs
The guide outlines three automation levels for independents, from basic confirmations to data-driven journeys, emphasizing pre-stay automation delivers the biggest impact.
By Femke Nollet, Content Specialist, Lighthouse
Inn-Flow Expands Executive Leadership Team with Key Product and Customer Experience Appointments
Inn-Flow hired Lee Bridges as CPO and Daniel Scagnelli as SVP of Customer Experience to accelerate product innovation and customer value delivery.
ÖHV Congress 2026: Between AI Euphoria and Operational Reality
Austrian hoteliers at the ÖHV Congress revealed a gap between AI promises and operational reality, with bureaucracy and staff shortages hampering digital transformation efforts.
The Spirit in the Machine
Warns that while AI systems now preserve guest data and operational knowledge, hotels risk developing leaders who understand dashboards but lack real-world judgment.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Castle Resorts & Hotels Brings Digital-First Experiences to Guests with Canary
Castle's 19 Hawaii and New Zealand properties will use Canary's AI messaging, digital compendium, and dynamic upsells to enhance guest communication and unlock new revenue streams.
When Hospitality Goes Overboard
Restaurants rely on satisfied customers for repeat visits, leading many to continuously raise their service standards to meet and exceed customers’ expectations. However, service quality that is too high can backfire, with behaviours such as kneeling and excessive politeness arousing suspicion and discomfort in diners. Filling a research gap and providing practical guidance for restaurant managers and operators, Dr Yuchen Xu and Professor Catherine Cheung of the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU), working with two co-authors, offer a novel theoretical lens for examining how customers respond to such “over-service” in restaurants.
A Hidden Saboteur is the Greatest Threat to Modern Hospitality
Technical debt from legacy systems and Shadow IT now poses strategic risks as hotels struggle to support AI innovation and face growing cybersecurity vulnerabilities.
The case for cloud-native platforms powered by AI
Composable architectures deliver 40-60% faster capability delivery while reducing operational overhead amid a $5.5 trillion IT skills crisis.
By Mandla Mbonambi, CEO of Africonology, Africonology Solutions
Why We Gather: Hilton Reveals Behavioral, Emotional and Cultural Drivers Defining 2026 Meetings and Events
Hilton's research of 3,000+ attendees across the US, UK, and India reveals that 84% want to bring their authentic selves to work events, while 67% feel less engaged without proper downtime.