The author argues that modern hospitality success requires intentional presence over operational efficiency, with leadership focusing on emotional intelligence and authentic human connections.
Marriott International today announced that David Flueck, a 22-year veteran of the company who has played a central role in the evolution and global success of Marriott Bonvoy, will retire at the end of March to pursue a new opportunity aligned with his passion for the outdoors.
The definition of a proactive customer experience is simple. The company reaches out to the customer before they call about a problem. Sometimes the customer doesn’t even know there is a problem. For example, an Internet provider may experience an outage and send text messages to its customers with ongoing updates. That shows the company is watching out for the customer, and while customers may not love that there is a problem, they love the information and have confidence that the company is doing something about it.
Despite widespread certifications and policies, hotels struggle to embed sustainability into daily employee behavior and guest experiences.
LodgIQ's AI Wizard was featured as the inaugural international guest on France's leading hospitality podcast as it expands globally.
The article appears to examine upcoming fundamental changes to hotel operational models over the next year.
Kennedy's webcast teaches hotel staff how to deliver luxury brand standards naturally without sounding scripted or robotic during guest interactions.
Penn State's six-day summer program for juniors and seniors includes business visits, kitchen operations, and industry expert interactions.
Oracle OPERA Cloud joins IHG's approved PMS list for Americas and EMEAA regions, giving franchisees more tech choice options.
The summit will gather hospitality leaders in Nairobi to discuss investment opportunities and development strategies across Sub-Saharan Africa's growing hotel market.
The author argues that workplace tensions between generations stem from inadequate leadership education, not generational deficiencies.
The article explores how Lewis's Cultural Dimensions model (Linear-Active, Multi-Active, Reactive) can guide hotels in tailoring wellness services to match guests' cultural behavioral patterns and preferences.
The piece argues that eco-friendly bathroom amenities create a ritual that helps business travelers transition to leisure mode in luxury properties.
The 2026 event in Thailand brings together 600+ brands for hands-on demonstrations of kitchen workflows, housekeeping competitions, and coffee championships.
KLABU founder Jan van Hövell explains how sports clubhouses in refugee camps create belonging through the same principles hotels use to welcome guests.
The National Restaurant Association Educational Foundation awards range from $2,500-$10,000 and applications close March 15, 2025.
Adagio achieved 4% energy reduction and 5% water savings across certified properties, with results spanning 10 countries including UAE and Qatar.
The 300 kWp solar system at Sudamala's Labuan Bajo resort reduces carbon emissions by 370,000 kg annually while supporting coral restoration efforts.
GCSTIMES outlines its approach to reducing raw material use, eliminating hazardous chemicals, and implementing circular waste practices for hotel partners.
Prakash Maggan of Rainmaker Hospitality will chair the association's global board, bringing experience from growing his family business from 8 to 29 hotels.