There’s something special about bringing hoteliers together in the room. For this third Roundtable Roadshow, we headed to The Headland Hotel in Cornwall. ... Data, AI and Infrastructure in Practice : From 6,000 monthly AI searches to cybersecurity, connectivity and proactive IT partnerships that keep operations resilient.
The beta preview marks a practical step in Mews’ agentic AI roadmap, moving beyond AI as an assistant toward AI that can execute complex operational workflows safely and at scale. ... Advancing agentic AI The new capability builds on Mews’ acquisition of AI company DataChat in October 2025, which added deep semantic-layer expertise to the platform.
At the same time, prioritizing direct connections with hotel chains and independent hotels in high-demand locations allows us to provide the most competitive deals and the widest rate representation,&rdquo ... In customer support, the company has rolled out agentic AI tools trained to classify and prioritize incoming requests, determine the necessary actions, and execute routine tasks accordingly.
Hotel demand is in the fast lane in Indianapolis This potential is clearly showing up in our forward-looking demand indicators which look closely at hotel OTA and metasearch . ... Average advertised hotel prices for a standard hotel room in race week are $210 at the time of writing.
Read the viewpoint → 37% of Travelers Use AI, Hotels Face 65% Staffing Shortage NYU and BCG research reveals 37% of travelers now use AI for trip planning while hotels grapple with 65% staffing shortages ... As AI handles transactions and data processing, hotels must decide whether technology serves hospitality or supplants it.
José Luis Alonso Martínez, Director of Muralto Madrid Princesa Serviced Apartments Beyond cashback income generation, SwiftPay includes built-in AI-powered invoice reconciliation designed ... It’s a structural shift in how hotels think about supplier spend.
The truth, as ever in hospitality, sits somewhere in between. Hospitality will not be taken over by AI. ... The real role of AI in hospitality today In practical terms, AI already plays a role across hospitality technology stacks, from revenue management systems and workforce scheduling to marketing automation
, but AI is reshaping how prominence and relevance are priced in recommendations In North America, 65% of hotels reported staffing shortages in 2025, and labor costs rose 11.2% year over year BOSTON - ... In this shift, hotels will compete for inclusion in a traveler's short list of AI recommendations—requiring a stronger digital footprint, more integrated data, and AI-native commercial and operational
Nicolas Suissa joins from Amadeus to lead Apaleo's expansion in France, where the company already manages 100+ hotels with API-first PMS technology. ... and selected-service groups such as Grand Hotel Cayré Paris, Korner Hotels and Eklo Hotels in France and across Europe.
Grand Hotel Continental Siena . ... Questions and Answers From This Article What is cultural stewardship in the hotel industry and why is it important?
So why are we seeing so many hotels struggle to maintain sustainable commercial success? The answer lies in hotel operations. Specifically, I want to single out General Managers. ... It’s time to acknowledge that the right GM plays a crucial role in making sure your hotel revenue goals are achieved. In fact, you can’t really succeed today without a good one.
This stage of AI evolution is not just predictable, it was inevitable as it addresses the very natural consumer expectation to be able to complete the transaction within the same app without having to click out. UCP in itself is not the biggest disruptor (AI search is).
AI-assisted booking shifts discovery to consumer platforms. AI-mediated booking keeps control within hotel ecosystems. ... AI-executed booking enables autonomous agent-to-agent transactions where a user's personal AI negotiates directly with hotel systems with no human clicking.
A traveler opens ChatGPT, Gemini, or another consumer AI platform. They type: “Find me a 4-star hotel in Chicago next Tuesday under $300 near the convention center. ... This is AI-assisted booking – enhanced search, conversational UI, but human-led execution . 2) AI-Mediated Booking (On the Hotel’s Own Website) Here the interaction happens inside the hotel
AI Mode offers agentic booking for restaurants, appointments, and events in the US. ... Google’s AI Mode hotel recommendations are powered by Google Hotel Ads. Properties that don’t bid on GHA don’t appear. Paid listings are prominently labeled “Sponsored.”
VIVI combines conversational AI with predictive analytics to automate guest services, manage multilingual communications, and unify hotel operations in a single interface. ... ” Founded in 2024, Kinetic Solutions Group has built a portfolio of high-performing AI ventures across a variety of industries, including call centers, legal, and financial services.
Hotel CRM & E-Mail marketing system by HotelTechAwards, combining Central Data Management (CDM), advanced data quality processes, and AI-driven personalization. ... A Strong Strategic Fit “Providing our hotel brands with access to best-in-class technology is a key priority for GHA,” said Folker Heim .
January 2026 marked the first US hotel RevPAR growth in 10 months, driven by specific events in Minneapolis and Miami rather than broad recovery. ... Hostech companies report a surge in credential harvesting attacks targeting hotel PMS and booking channels.
Bethesda, MD — Stayntouch , a global leader in cloud hotel property management systems (PMS), today announced the launch of its new AI-powered guest messaging tool. ... Enhanced Operational Efficiency Powered by AI | With AI, Stayntouch Guest Messaging automates responses and workflows that streamline routine guest inquiries, including room details, check-in instructions
As the host of The Hotel Moment podcast, she interviews top players in the hospitality industry. ... So in this case, AI-assisted summaries and prioritizing call queues becomes really important.