Tokyo, Japan — Shiji, the global hospitality technology leader, today announced the full-scale launch of Reviewpro Reputation in Japan. ... Since establishing its Tokyo office in 2018, Shiji Japan has introduced next-generation hospitality solutions, from Daylight PMS and Infrasys POS to guest engagement and data intelligence tools, to accelerate
In Beyond Human Hours: How AI Employees Are Transforming Hotel Profitability , hosted by Xquic, speakers explored how AI-driven "digital employees" are recovering lost revenue by automating tasks such ... That same philosophy surfaced in Insights for Improvement: Turning Hospitality Data Into Better Guest Experiences, Smarter Operations, and Stronger Sales , hosted by Encore.
The evidence reviewed in this article points to a clear conclusion: mathematics is not an abstract or peripheral subject in business and hospitality education, but a foundational one. ... Management accounting practices in the hospitality industry: A systematic review and critical approach. Tourism and Hospitality. Ghazal, S., Cokely, E. T., & Garcia-Retamero, R. (2014).
They knew every detail, pitched in during chaos, and held the operation together. I think that role is evolving. In the AI era, the standout GM will be less a captain and more a conductor. ... The biggest myth I see in our industry is that AI adoption needs everything to be integrated and cloud-native. If we wait for that, we’ll miss years of opportunity. I’m a big believer in "Edge AI".
W Scottsdale , located in the heart of the city's vibrant Entertainment District, is pleased to announce the appointment of Shelley Hall as Manager of AWAY Spa. ... In her role at W Scottsdale, Hall will oversee all aspects of AWAY Spa operations, including guest experience, treatment offerings, and strategic partnerships.
Namron Hospitality has grown from a single, highly personal boutique concept into a multi brand portfolio that is set to reach around 20 hotels across Mexico, with a fresh foothold in Miami. ... Naman challenges the industry's current obsession with hyper personalisation through AI and CRM, arguing that technology can replicate preferences, but not relationships.
This is particularly urgent in the age of AI. Generative tools now make it too easy to copy products, messages, and visual styles. ... But in a world where AI can replicate your service scripts, your design language, and your brand voice in an afternoon, the only durable advantage is the one that cannot be copied: genuine cultural authority
what it means to operate in the hospitality space — and why legacy thinking may be the industry’s biggest risk. ... what it means to operate in the hospitality space — and why legacy thinking may be the industry’s biggest risk.
Integrate Hospitality into Mixed-Use Context Hotels are no longer isolated enclaves – they are active players in the life of a city. ... Design Destinations, Not Just Hotels A hotel’s true allure isn’t measured in square footage. It’s felt in the stories it inspires.
A trio of new openings in the American West and Northeast sets the tone for a hospitality industry in transition. ... The through line is urgency: hospitality leaders need to balance what has worked with bolder experimentation, particularly around AI, or risk falling behind early adopters.
The award also underscores Canary’s rapid innovation in omnichannel AI — including AI Voice, AI Webchat and AI Messaging — which power instant, personalized responses to guests over text, calls and web ... Harman Singh Narula, Co-founder and CEO of Canary Technologies With the introduction of this category, HotelTechReport highlights the growing importance of AI communications in hospitality.
The industry’s diversity is real, but so is the divergence in how different players experience competing in it. ... The gap is even more pronounced in the use of AI: 39% of large accommodations reported some level of AI implementation in 2023, versus only 7% of SMEs.
MARKHAM, Ontario — Maestro PMS , the industry’s trusted all-in-one hospitality management solution, today reveals its “2026 Software & Innovation Roadmap” that outlines a bold vision centered on intelligent ... Expanded mobile functionality further supports this vision, including mobile check-in with room number selection and built-in upselling opportunities that enhance convenience for guests while driving incremental
Moments like this reveal an underlying problem in our industry: hospitality has always been about connection, yet our digital systems often get in the way. ... What hybrid hospitality looks like in practice In the first stage, AI serves as a conversational bridge.
A partnership that reflects a more mature industry For many years, partnerships in hospitality technology were largely tactical. ... This is what integrated hospitality technology platforms should deliver in practice, not as a promise but as a lived operational reality.
approach to AI is innovative and grounded in operational excellence, as well as responsible and secure. ... She's been named a top AI leader for 2026 and one of the 100 most influential AI leaders in America .
Alix Boulnois, Chief Digital and Tech Officer at Accor, says: In a world where authentic connection is key, Accor embraces technology, particularly AI, as a powerful force for genuine hospitality. ... Meanwhile, in Rio, points open the doors to the most prestigious lounges at the Sambadrome, offering a unique immersion in the heart of Carnival.
Point 2: The Anti-AI Advantage The State of Distribution report showed us that hotels are drowning in complexity. Multiple systems that don't talk. ... In 2026, fix your basics before you touch AI.
Key Takeaways CES 2026 marked a pivotal change in the convergence of Soft AI and Hard AI in hospitality, driving robots that can perform tasks traditionally done by humans. ... in hospitality .
Initially focused on routine requests such as parking details and check-in instructions, the AI assistant now plays a central role in daily operations. ... Javier Llorente, Group Head of Operations at Nestor Stay Nestor Stay is an excellent example of how hospitality operators can use open platforms to move quickly with AI.