BTO 2025, Florence: Zero Click, Zero Friction. A New Grammar for Hospitality.
Lobby's CEO and Elegia's founders presented how AI automation can bridge the gap between guest expectations for instant service and hotels' outdated manual workflows.
Search
EHL Insights Hospitality Outlook Report 2026
EHL faculty experts identify five key trends shaping hospitality through 2026, from AI agents and regenerative practices to human-centric leadership addressing the industry's 460 million employee shortage.
By Bianca Lüthy, Corporate Content Manager, EHL
Pertlink Named Lead Hospitality Information Technology Partner for Moon World Resorts
Pertlink will provide IT infrastructure for seven planned 312-meter spherical resort destinations across global markets including Spain, China, and the US.
UN Tourism welcomes G20 Leaders recognition and strong support for tourism under South Africa’s G20 Presidency
South Africa's G20 Presidency secured commitments from leaders representing 70% of global tourism to advance digital innovation, air connectivity, and sustainable tourism financing.
Agentic AI for Hotels: Mews outlines the future of intelligent hospitality
Mews' new report outlines how autonomous AI agents will coordinate hotel revenue, operations, and guest services while keeping humans in control of hospitality delivery.