Whitepaper: Rewriting the rules of direct booking with AI
The whitepaper explores how hotels can use AI to compete with OTAs, featuring insights from Langham Hospitality Group and practical strategies for revenue growth.
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The Love-Hate Relationship We Have With Chatbots 🤖
The analysis explores how poorly implemented chatbots damage brand trust by prioritizing cost reduction over customer service quality.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Opally, the Danish AI hotel platform, raises major investment to scale in Europe
The Danish startup grew from 12 to 50+ hotels across five European countries and raised its first angel round with hospitality and tech veterans.
Ten AI Customer Service Statistics for 2026 That Will Shape Your CX Strategy
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.