Hoteliers are urged to treat PMS outages as operational crises, with practical guidance on backup validation, offsite redundancy, and recovery drills to minimize downtime.
CADD Emirates director Jimmy Joseph outlines how UAE and KSA hotels are shifting from legacy, fragmented systems to integrated cloud platforms, with real-time data and AI reshaping operations and guest personalization.
AAHOA opposes California's AB 2721, which would require hotels to publicly disclose ICE and CBP reservations, citing legal liability, privacy concerns, and compliance burdens for small and independent owners.
US state privacy laws are creating a consent infrastructure gap that causes hotel GA4 dashboards to underreport actual PMS revenue by up to 27%, distorting AI bidding and campaign ROI.
An analysis of Pope Leo XIV's 2026 encyclical examines its moral framework around AI, labor, and human dignity, with specific implications for hospitality automation, workforce ethics, and guest data practices.
Mews CEO Matt Welle and two cybersecurity experts warn that hospitality is an underinvested, high-value target for cybercrime, urging hoteliers to adopt passkeys, SSO, and business continuity plans.
Hospitality operators using personal messaging apps for team communication risk losing guest data, facing compliance audits, and having no records during HR or legal disputes.
Hotels face significant data exposure risks as staff informally use public AI tools with sensitive guest information, requiring immediate governance policies.
Pertlink releases a free AI Lexicon to help hotel operators understand AI terminology and avoid poor governance decisions, emphasizing human-centered technology implementation.
Access Hospitality will enforce Trusted Browsers across all Guestline PMS sites in May 2026 to prevent unauthorized device access after rising phishing attacks.
Shiji CEO Kevin King outlines the company's shift to embedding AI across all hospitality technology products to reduce operational complexity rather than add features.
The author explores how AI advancement by 2035 could automate hospitality logistics while making human connection the ultimate luxury amenity.
The whitepaper examines both potential benefits and structural risks of autonomous AI systems in hotels, emphasizing governance and phased implementation.
Survey of 300 planners and 1,000 attendees shows 63% cite travel costs as key concern while 72% factor crime levels into destination selection.
HOSPA panel discusses how aparthotels, lifestyle hotels, and challenger brands navigate rising compliance costs while maintaining profitability and guest focus.
The company introduces the Venza System platform for automated cybersecurity management and debuts a new brand identity with "Know your risks. Defend your data." tagline.