The article argues that web-first contactless technology, including browser-based check-in and native wallet digital keys, outperforms hotel apps by eliminating download friction and boosting guest adoption rates.
Apple's shift to hardware leasing via Klarna mirrors the CapEx-to-OpEx transition hospitality tech has pushed for years, with direct implications for device fleets, FF&E reserves, and guest wallet share.
The Elser Hotel in Downtown Miami launched a guest app with Innspire featuring mobile check-in, digital keys via Salto, a digital concierge, and AI-powered security upgrades across the 49-story property.
We didn't go to HITEC 2026 for the demos. We went for the conversations. We sat down with exhibitors right there on the show floor. No script, no prepared questions, just one starting point: tell us what you do, in plain language. This is where it went with Andrew Pirret, Senior Vice President of Product at Alliants.
An explainer covering how hotel mobile check-in works, the operational and revenue benefits, first-party data capture opportunities, and when the technology is or isn't the right fit for a property.