Webinar: Robotics in Hospitality: ROI, Adoption & Operational Reality
A panel discussion with four industry executives on where hotel robotics is generating real ROI, barriers to wider adoption, workforce implications, and what lies ahead.
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You Don’t Profit From Customer Insights Unless You Take Action
Acting on customer feedback drives loyalty, reduces churn, and improves revenue, while collecting insights without action is a sunk cost with no return.
By Shep Hyken, Customer Service and Experience Expert, Keynote Speaker and Bestselling Author, Shepard Presentations, LLC.
The owner's blind spot: why most hotel investments underperform - and what to do about it
A hospitality finance veteran argues that most hotel investments underperform due to structural information gaps between owners and operators, making independent asset management essential.
By Juan Sánchez-Harguindey, Consultant, Harguindey. Hospitality Consulting
RobosizeME Unveils Its Automation Center, Bringing Performance Tracking and ROI Forecasting to Hotel Groups
The platform tracks automation performance and forecasts ROI, with OTA VCC reconciliation alone potentially costing properties 1-2% of OTA revenue annually when untracked.
This Week on Not Done: Nate Tyrrell, CIO of Host Hotels & Resorts (S&P 500)
Host Hotels CIO shares investment strategies and provides 10 essential metrics and practices for hotel GMs to better communicate with owners.
Sloan Dean in conversation with Nate Tyrrell