With nearly half of guests preferring smartphone checkout and kiosk check-in linked to 20-point satisfaction gains, the article makes the case for PMS integration as the foundation of a modern arrival experience.
Research shows 53% of U.S. consumers have received incorrect information from AI bots, highlighting the risk of over-automating customer service at the expense of human judgment and empathy.
The report examines how hotel operators are balancing centralization with property autonomy to scale efficiently amid rising labor costs and staffing challenges.
Author identifies seven common service barriers that frustrate customers and provides actionable strategies to streamline operations.
Survey of U.S. customers reveals 49% are more comfortable with AI support, but 68% still prefer human agents when problems arise.
Research based on 75 Swiss grocery store interviews provides six actionable recommendations for balancing technology efficiency with human interaction in retail environments.
The article explores how self-service technology helps hotels reduce labor costs while improving guest satisfaction through faster check-ins and automated services.
IRIS outlines how digital directories can boost revenue through upselling, reduce staff workload, and provide real-time updates accessible via QR codes.