Technology External Articles - Hospitality Net

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External Article

March 20, 2025

Phocuswire: Accor's chief digital officer talks distribution, direct bookings and loyalty

Below is a summary of an interview by phocuswire.com with Accor's chief business, digital and tech officer, Alix Boulnois. Accor, which operates more than 5,500 properties worldwide, is in the midst of a significant digital transformation that spans distribution, direct channels and loyalty. Chief Business, Digital and Tech Officer Alix Boulnois leads these three pillars, tasked with boosting Accor’s revenue while lowering distribution costs for hotel owners.

Phocuswire and Accor

External Article

March 19, 2025

2025 is the year AI agents will transform airline shopping

OpenAI recently announced a new shopping agent called “Operator," one of many artificial intelligence agents that will be released from the big tech companies in the next few months.

External Article

March 3, 2025

The Future of Hospitality: AI-Driven Hotel Set to Open in Las Vegas

The Otonomus Hotel, the world’s first fully AI-powered hotel, is set to open its doors in Las Vegas in the summer of 2025. This futuristic 303-suite property will begin accepting reservations on March 3, 2025, via its website, otonomushotel.com. The hotel’s leadership claims it will deliver a revolutionary hospitality experience—but is this a technological marvel or just another way for corporations to monitor and track consumer behavior under the guise of convenience?

thenevadaglobe.com

External Article

January 21, 2025

What deregulation could mean for U.S. airlines and the payment industry

It’s 2025, Donald Trump’s second term as president of the United States is about to commence, and the signs are clear that the new administration will be on the side of deregulation.

Phocuswire and Travel Technology Association

External Article

January 20, 2025

The citizenM Founding Story (And What It Teaches Us Today) - Michael Levie

In this episode, Michael Levie, co-founder of citizenM, shares the story of how the innovative brand began, the challenges they faced, and the unique strategies that set them apart in the industry.

By Michael Levie, Principal Owner, SMARELS

External Article

November 7, 2024

High-tech hospitality: Ph.D. student Abraham Terrah offers insight into AI’s growing role in hotel service

After a long day of navigating noisy airports and congested highways, an exhausted traveler enters a hotel room with expectations of peace and comfort.

External Article

August 16, 2024

Is this the end for the magnetic stripe?

As he slipped the key card into the reader on his hotel room door and tried the handle - to no avail - he realised what he had done.

Visit HITEC 2026 in San Antonio!

HITEC is the center for the latest conversations on hospitality technology. Come and see the technology shaping the industry.

Hospitality Financial and Technology Professionals (HFTP)

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

External Article

July 22, 2024

Global IT Outage Highlights Travel Industry's Need for Resilience

A flawed update by CrowdStrike on Friday caused a global IT outage, severely impacting the travel industry by grounding airports, canceling flights, and causing significant delays for travelers. The financial repercussions and damage to customer trust are profound, underscoring the inevitable nature of technological failures. While some segments of the industry, like modern aircraft, have embraced redundancy to prevent single points of failure, the broader industry must adopt similar resilience strategies. The integration of AI systems, particularly embedded AI, offers a path forward. AI can enhance predictive maintenance, autonomous response, continuous learning, and security, ensuring that travel systems are more robust and prepared for future disruptions. The industry must act swiftly to adopt these technologies, moving beyond recovery to a future where disruptions are anticipated and mitigated.

External Article

June 28, 2024

Oracle Hospitality Exec on Its AI Plan in ‘Every Single Release’

Oracle Hospitality is gradually incorporating the latest AI advancements into its hotel technology products. However, once the momentum picks up, it will be unstoppable.

skift and Oracle Hospitality

External Article

June 12, 2024

As Phocuswright Europe Kicks Off, Travel Experts Weigh In On The AI Buzz

It’s been a busy spring in the travel world, with product rollouts from Expedia Group, Google and OpenAI, among others. So when more than 500 travel insiders gathered in Barcelona Monday for the start of the 2024 Phocuswright Europe conference, there was a lot to chew over even before the start of the networking happy hour.

External Article

June 10, 2024

How to Translate Science into Felt Experiences

Following the launch of our cultural study ‘Neuroaesthetics—Design for the Mind’ in partnership with FSB Franz Schneider Brakel, we invited Kinda Studios co-founders Katherine and Robyn to host a webinar to answer these questions, and to bring to life the study’s findings.

External Article

May 30, 2024

The Future of Travel: How Design is Shaping Travel Experiences

As the days grow longer and the temperatures rise, our minds naturally turn to our summer adventures. The prospect of an open summer is tantalizing yet requires more consideration than ever before. Travel has changed, from the pandemic’s challenges and restrictions to our shifting mindset towards more sustainable ways to get away.

External Article

May 15, 2024

The Future Of Work Is Brand-Led Hospitality

As I sat across a video call interviewing Arian Lewis, one of the founders behind Kiln, a lifestyle-focused coworking brand, I couldn’t help but notice the perfectly curated room in the background behind him. I had recently visited that very Salt Lake City Kiln location and was impressed not only with the beauty of the spaces but also with the small details, including the way all the cushions were gently plumped in the exact same way, reminiscent of a high-end hotel lobby. Refresh rooms, music studios, podcast rooms, and warm meeting spaces that felt like you were walking into your very own living room peppered the high-ceilinged, art-infused environment. Everything about this coworking space, from the distinct lighting in each space, down to the books on the coffee tables, seemed intentionally handpicked to spark conversation and evoke specific human interactions.

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

External Article

May 1, 2024

Brian Kirkland Of Choice Hotels International: How We Leveraged AI To Take Our Company To The Next Level

Choice is currently piloting a new technology with AWS called Amazon Q where we’re leveraging AI to integrate customer interactions to inform and personalize other touchpoints in their journey. One place this will be used is by giving Choice customer service agents a holistic understanding of who the customer is, helping to drive bookings for hotel owners and provide customers with a personalized and better experience.

Medium and Choice

External Article

April 23, 2024

Preparing Travel For The Future Of AI Search

Predicting the speed and shape of how search marketing will be changed by artificial intelligence is an impossible task. But marketers should take one thing for granted: Search marketing in Google should stay on top of the priority list for the foreseeable future.

External Article

April 11, 2024

PricingService.ai Democratizes Dynamic Pricing in the Hospitality Industry

Identifying a significant gap in the market, Dan Zhang (Associate Dean for Research and Academics at University of Colorado Boulder) saw an opportunity to bring advanced, AI-driven pricing optimization to independent hotels, which represent about two-thirds of the market yet lack the sophisticated pricing strategies of their franchised counterparts. Many of these hotels, he noted, rely on rudimentary pricing due to the prohibitive costs of acquiring and maintaining advanced pricing systems.

University of Colorado at Boulder - Leeds School of Business

External Article

March 26, 2024

Unleashing business value from technology investments

Digital and business transformation, enabled by cloud, isn’t really optional anymore. Enterprises that fail to capitalize on new cloud-driven technologies, such as generative artificial intelligence (Generative AI) and machine learning (ML), and don’t modernize their infrastructures with cloud-native software engineering principles and practices risk falling behind competitors. Most organizations will continue to make significant investments in cloud. However, budget scrutiny will place those investments under a microscope forcing leaders to measure and unlock more value from them.

Deloitte Development LLP

External Article

March 25, 2024

Hackers Found a Way to Open Any of 3 Million Hotel Keycard Locks in Seconds

When thousands of security researchers descend on Las Vegas every August for what's come to be known as “hacker summer camp,” the back-to-back Black Hat and Defcon hacker conferences, it's a given that some of them will experiment with hacking the infrastructure of Vegas itself, the city's elaborate array of casino and hospitality technology. But at one private event in 2022, a select group of researchers were actually invited to hack a Vegas hotel room, competing in a suite crowded with their laptops and cans of Red Bull to find digital vulnerabilities in every one of the room's gadgets, from its TV to its bedside VoIP phone.

External Article

February 23, 2024

How hospitality can protect both data and value

Technology increasingly permeates products and customer experiences across the hospitality and restaurant industries. That can elevate the experiences, but it can also put assets, customers and reputations at risk. “Since the pandemic, the industry has been focused on automation and streamlining processes in both the back and front of the house to address labor shortages,” said Grant Thornton Hospitality & Restaurants National Managing Partner Alex Rhodes in his 2024 industry outlook. “There are many ways to substitute an online interaction for an employee interaction.” However, lodging, restaurants and gaming companies need to be careful. “Companies need to remain cautious with technology, however, as the industry continues to be vulnerable to cybersecurity issues as demonstrated by high-profile breaches,” Rhodes said. Companies need to protect the technology that is now woven into their products and experiences — without losing the cost savings and flexibility that is often an important reason for adopting the technology.

Grant Thornton LLP

External Article

February 21, 2024

PwC 2024 AI Business Predictions

Technological advances, surging investments and the competition for talent are all working toward one thing: In 2024, artificial intelligence (AI) will start to fundamentally change how business gets done. It will impact how companies grow revenue, conduct everyday operations, engage customers and employees, build new business models, and more.