Hotel Indigo, part of IHG’s Luxury & Lifestyle portfolio, is unearthing the hidden gems that only can be found in a neighborhood and inspiring the next generation of travelers to go out and explore. The brand's newest international marketing campaign, The World’s Neighborhood Hotel, is rooted in the brand’s long-held belief that when you see the world through the neighborhood, the neighborhood changes your world.
Leading companies in the hospitality technology industry showcased their cutting-edge solutions at HITEC Toronto, an event dedicated to exploring the latest innovations in the hospitality sector. These companies are committed to revolutionizing hotel services, enhancing guest experiences, and maximizing hotel profitability. In this article, we present a summary of their offerings and how they aim to empower the global hospitality industry.
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Flying into Toronto from the UK, John Seaton, Chief Revenue Officer (CRO) at Cendyn, shares his insights about working with partners and tech providers to solve problems and help shape the future of the hospitality industry. In this live interview from HITEC, hosted by Alan Young, John tackles tough topics like the labor shortage challenges hotels are facing to the impact of AI on the industry.
Gareth Hughes, founder and CEO of Crave Interactive, introduces their company's digital solutions designed to enhance hotel service for guests. At HITEC, Crave will showcase their in-room tablets, mobile solutions, and two major innovations: Crave AI, an Artificial Intelligence-powered natural language assistant that provides personalized service with visual displays and the option to connect with a human staff member via video chat, and Instant Video, a feature allowing guests to have video chats with staff members from their rooms or mobile devices. These unique offerings cater to high-end hotels and vacation resorts while also benefiting hotels across different segments.
Emily Millman, senior director of eCommerce at Cendyn, introduces the company's mission to enhance hotel profitability and guest loyalty. Cendyn will showcase its comprehensive website design and technology services, highlighting the integration of their websites with the RT4 system at HITEC. Their award-winning websites not only reflect each hotel's distinctive brand personality but also incorporate the latest UX design trends.
Benjamin Keller, Senior Vice President of Sales at INTELITY, highlights the range of technology solutions they offer to the global hospitality industry, including mobile check-in, keyless entry, in-room tablets, and back-end ticketing. At the upcoming high tech event, they will be showcasing their enhanced API and SDK for seamless integration with existing hotel apps, as well as the new features of their R5 platform and the P11 in-room tablets.
It is widely acknowledged that Micro-, Small and Medium-sized Enterprises (MSMEs) play a crucial role in the tourism and hospitality sectors across the globe in terms of contribution to local and national economies, supporting livelihoods and key to achieving the Sustainable Development Goals (SDGs). The United Nations Micro-, Small and Medium-sized Enterprises Day is an opportunity to celebrate entrepreneurs, leaders and changemakers – and this year with a special attention to women and youth entrepreneurs. MSMEs in the tourism and hospitality sectors is often where one can find the best practices and implementation of cutting edge innovations when it comes down to environmental and social sustainability as well as conservation, restoration and regeneration approaches.
Mark Pearman, Chief Commercial Officer at xnPOS, introduces their range of fully connected point of sale modules designed for the F&B market in hotels. The modules include workstations, an Android mobile application, self-service kiosks, QR-based guest ordering and payment applications, a kitchen display system, and a new business intelligence module, xnPBI.
Chris Hall from Hotel Investor Apps introduces their hotel-specific enterprise resource planning (ERP) software aimed at helping hoteliers enhance their business and increase profitability. Their ERP includes dashboards, a modern accounting and financial suite, business intelligence, and a mobile application with full functionality. The software addresses common challenges faced by hotel companies such as data silos, disconnected tools, and manual entry processes.
Warren Dehan, President of Maestro PMS, introduces their all-in-one suite of applications designed specifically for the hotel industry. Maestro PMS offers over 20 modules and integrates with more than 800 popular systems, providing comprehensive support for managing the guest journey and hotel operations. Their flagship product, the Maestro PMS suite, includes modules for PMS, sales and catering, club and spa management, owner management, and more.
Ryan King, Senior Vice President of the Americas at Shiji Group, introduces their Shiji enterprise platform showcased at the high tech event. The platform includes a next-generation property management system that revolutionizes hotel operations across borders, leveraging technology to transform guest experiences. Their enterprise-capable Infra point-of-sale system enhances operational efficiency and allows guests to order food and beverage directly from their rooms or poolside, preventing revenue loss to third-party delivery services.
Sal Capizzi, Head of Marketing at Book4Time, Inc., highlights their advanced yield management capabilities and new payments platform designed for hotels, resorts, and day spas. Book4Time stands out in the wellness software industry due to its granular yielding rules, allowing clients to set detailed pricing based on factors like day, time, or practitioner.
Jason Luo, Chief Revenue Officer at Actabl, introduces their comprehensive hospitality tech platform that combines four powerful solutions: ProfitSword, Hotel Effectiveness, Alice, and Transcendent. Actabl brings together business intelligence, labor management, and operations management products to provide actionable insights for hoteliers.
Earth Day is a yearly reminder that the global hospitality sector needs to speed things up on multiple fronts. The past few months have shown policy makers can establish essential frameworks from the Kunming-Montreal Global Biodiversity framework to the High Seas Treaty. Ultimately, tackling complex challenges requires cooperation, collaboration and coordination between multiple stakeholders across the public and private sectors. Driving sustainability, whether it is about industry standards on metrics, sharing best practices or joining forces to ensure a transparent supply chain, on Earth Day Saturday April 22nd it is an opportunity to showcase the Sustainable Markets Initiative and its Sustainable Hospitality and Tourism Task Force where industry leaders are focused on building momentum for the entire sector to move from intentions to more sustainable actions.
Hospitality Net was honored to attend Unfold 2023 Amsterdam as their media partner on Tuesday, April 4th. Unfold is an annual hospitality tech forum that is hosted and curated by Mews. This year's event brought together an impressive lineup of inspiring innovators, visionaries, and thought leaders from the hospitality industry at the Muziekgebouw in Amsterdam. As part of our coverage, we asked a panel of speakers, hoteliers, and suppliers to share their insights on the most significant opportunity for hotels in the immediate future.
Join Andrew Rubinacci, EVP Commercial & Revenue Strategy Aimbridge Hospitality, and Jason Bryant, VP Nor1 at Oracle Hospitality to hear a conversation about how hoteliers can use AI to drive revenue and streamline operations.
It's a wrap! Today we highlight the last episode of HN Summit Series - Property Management Stack 2.0. The last episode of this series was sponsored by Oracle Hospitality. In this episode Jason G. Bryant, Vice President Nor1 – Oracle Hospitality, Sara Ramis, Chief Marketing Officer of Barceló Hotel Group (BHG), and Mark Fancourt, Co-Founder at TRAVHOTECH joined moderator Simone Puorto, Founder | CEO | Futurist to discuss, share thoughts and perspectives upselling as a competitive advantage: how hotels can drive revenue AND loyalty by offering rooms, attributes, and ancillaries.
Today we are looking back at the second episode for HN Summit Series - Property Management Stack 2.0. The sponsor of this episode was Cloudbeds. Jonathan Rojas, Guest Experience Growth Manager at Cloudbeds, and Kathryn Murphy, Owner, The Murphy Gallery & Hotel Dublin joined moderator Simone Puorto, Founder | CEO | Futurist to discuss, share thoughts and perspectives on to automate, or not to automate? The Hospitality Industry's soliloquy.
It's a wrap! Today we highlight the last episode of The Revenuemanager - Summit Series. The last episode was sponsored by Cendyn™. Kevin Duncan, Vice President Product Management at Cendyn, Ian Di Tullio, Chief Commercial Officer Southern Europe at Accor, and Pablo Zambrano, Corporate Director Revenue Management at Decameron All Inclusive Hotels & Resorts joined moderator Scott Dahl, SVP Sales, Marketing, & Revenue Management at The Wurzak Hotel Group to discuss, share thoughts and perspectives data driven decision making vs analysis paralysis.
Today we highlight the second last episode of The Revenuemanager - Summit Series. This was the last sponsored episode of IDeaS, a SAS company who sponsored in total four episode. Sibylle Luger, Area Vice President, Account Management, EMEA & APAC at IDeaS, Jonathon Liu, Director of Revenue & Marketing Strategy at glh Hotels UK, and Shumi Khan, SVP Business Intelligence & Revenue Management Accor Hotels joined moderator Scott Dahl, SVP Sales, Marketing, & Revenue Management at The Wurzak Hotel Group to discuss, share thoughts and perspectives on how revenue management meets customer service.
Nature-based travel is very high on the agenda of travelers. At the same time, hotels at destinations are keen on providing unique experiences, where the restoration of body and mind is matched with the enjoyment of exquisite natural settings. Hospitality businesses rely on nature and ecosystem services at all levels, from the beauty of the location, the guest experience, food provision and all the to material needed to furnish the facilities. At the yearly conference organized by the Global Sustainable Tourism Council HNtv INSIDERS catches up with Delphine Malleret-King - Director, The Long Run - Preferred by Nature to talk nature, conservation, regeneration and business.
Just before the weekend we highlight the fifth episode of The Revenuemanager - Summit Series. IDeaS, a SAS company (again) was the sponsor of this episode. Sibylle LugerArea Vice President, Account Management, EMEA & APAC at IDeaS, Claudia Infante, Senior Vice President of Revenue Strategy at Margaritaville, and Colin Jones, Regional Director Of Revenue Management at Accor joined co-moderator Fabian Bartnick, Founder at Infinito to discuss, share thoughts and perspectives on beyond pricing - the journey to profitability.
Next one up of the throwback of The Revenuemanager - Summit Series, episode number four. This episode was sponsored by IDeaS, a SAS company. Digna M. KolarDirector, Industry Consulting at IDeaS, Pablo Zambrano, Corporate Director Revenue Management at Decameron All Inclusive Hotels & Resorts, and Lluís Sabaté, Head of Revenue Management & Commercial Strategy at Sercotel Hotel Group joined moderator Scott Dahl, SVP Sales, Marketing, & Revenue Management at The Wurzak Hotel Group to discuss, share thoughts and perspectives on how to build your pricing strategy in today's reality.
