In the hospitality industry, guest communication plays a pivotal role in shaping the guest experience. It influences guest booking decisions, sets expectations prior to arrival, and ensures guests feel welcome and well taken care of during their stay.
In the lead up to their participation at the Future Hospitality Summit (FHS) in Dubai next week, Hala Matar Choufany, President Middle East, Africa and South Asia for HVS, and Bani Haddad, Founder & Managing Director of Aleph Hospitality caught up to discuss how third party management has evolved over the years with a focus on the Middle East and Africa.
In the lead up to the Future Hospitality Summit (FHS) in Dubai next week, Jonathan Worsley, Chairman of The Bench and organizer of FHS, caught up with Ufi Ibrahim, Founder & CEO, Energy and Environment Alliance (EEA), and Dr. Shamir Ghumra, Head of Building Performance Services at BREEAM, for a conversation on how to make the hotel industry more sustainable.
