Created as a consequence of COVID-19, CONTACTLESS TECH is at the heart of the paradigm shift that most industries, especially those in Travel and Hospitality have had to lean on to ensure their survival and avert the spread of the virus. The Guest journey comprising numerous round and square pegs has had to be re-imagined and at the same time dynamically re-engineered to cope with the fluidity and complexity of requirements and compliance needs of the new now. Technology has inevitably had to undergo change constantly, and at lightning speed, and customer investments are sometimes forcibly made to enable this industry to ride the trend, and comply with safety and customer requirements as well as deal with staff scarcity and rising costs.

All of these have shrunk and recalibrated the guest experience to fit the palm-of-the-hand, with nearly all the once human-centric touchpoints, becoming touchless. Some may say this development has turned this once service-oriented business, into what many might consider soulless…

During this pandemic, face-to-face human contact has been one of the casualties of our existence. As we emerge and learn to co-exist with COVID, how will that impact the contactless journey going forward? Will we experience another change where contactless tech becomes hybrid - with a dash or more of humanity thrown into the mix?

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Juan Carlos Abello
Juan Carlos Abello
CEO & Founder at Nuvola
Kathryn Murphy
Kathryn Murphy
Owner, The Murphy Gallery & Hotel Dublin
Stanislav  Ivanov
Stanislav Ivanov
Founder and Editor-in-chief of ROBONOMICS: The Journal of the Automated Economy
Max Starkov
Max Starkov
Adjunct Professor NYU Tisch Center for Hospitality and Hospitality & Online Travel Tech Consultant
Uli Pillau
Uli Pillau
Founder and CEO of apaleo
Martin Soler
Martin Soler
Partner at Soler & Associates
Ian Millar
Ian Millar
Professor at Ecole hôtelière de Lausanne
Simone Puorto
Simone Puorto
Founder | CEO | Futurist
Saikrishnan Ranganathan
Saikrishnan Ranganathan
Co-Founder and CEO of SensorFlow
Mark Fancourt
Mark Fancourt
Co-Founder at TRAVHOTECH
Michael Heflin
Michael Heflin
Chief Revenue Officer, StayNTouch
Michael Vargosko
Michael Vargosko
Managing Director for Europe, the Middle East, Africa, India, Latin America and the Caribbean at interTouch
Sébastien Leitner
Sébastien Leitner
Vice President of Partnerhships at Cloudbeds
Nuvola

This World Panel Viewpoint is sponsored by Nuvola
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