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Case Studies

Wellness & Wellbeing
Inside the Wellness Experience at Four Seasons Hotel London at Tower Bridge
Case Study
May 21

Inside the Wellness Experience at Four Seasons Hotel London at Tower Bridge

Four Seasons Tower Bridge upgraded its fitness facilities with Matrix Onyx equipment, creating design harmony with the spa and adding features like Facility Concierge for guest services.

Screenshot 2026 05 06 095827
Matrix
Enhancing Champneys guest experience with a state of the art wireless infrastructure
Case Study
January 16, 2024

Enhancing Champneys guest experience with a state of the art wireless infrastructure

A wonderful blend of hotel, resort, and spa - Champneys prides itself on its commitment to revitalise the mind, body or soul for anyone who wants to get away from the city life. With 6 elegant countryside locations, Champneys Health Spa offers luxurious facilities and treatments of a spa with top-quality accommodation and dining.

Wifirst
Wifirst
United Kingdom

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HN Original
World Panel

What are your top priorities that target increasing stability and managing risk?

Mia Mackman
By Mia Mackman
Expert Views (13)
Simon Saunders
Simon Saunders

Diversify revenue streams. A wellness asset that relies too heavily on one guest segment carries unnecessary risk. Balance hotel guests with local residents, memberships, structured programmes and other recurring income so that no single channel determines performance.

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Most Read

  1. The Longevity Brand Roadmap: Earning the Word in Luxury Hospitality
  2. Why wellness is your hotel’s most important new booking driver

Most Read Authors

Emma Näpänkangas
Emma Näpänkangas
Hospitality Strategy Writer, The Philosophy of Hospitality
Daria  Guristrimba
Daria Guristrimba
Hospitality Net Contributor
Adam Mogelonsky
Adam Mogelonsky
Partner, Hotel Mogel Consulting Limited
Larry Mogelonsky
Larry Mogelonsky
Partner, Hotel Mogel Consulting Limited
Mia Mackman
Mia Mackman
Owner and Principal, MACKMAN|ES
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2026 Global Wellness Summit (GWS)
2026 Global Wellness Summit (GWS)
Nov 10 - 13, 2026
Phuket, Thailand
The ISPA Conference 2027
The ISPA Conference 2027
Mar 3 - 5, 2027
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Be+Well | Beauty and Wellness Show
Be+Well | Beauty and Wellness Show
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The ISPA Conference 2028
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