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Wellness & Wellbeing
Psychological Well‑Being and the Future of Guest Experience
White Paper
July 2

Psychological Well‑Being and the Future of Guest Experience

A new 2026 report argues psychological well-being should be treated as a strategic priority in hospitality, covering employee culture, space design, human connection, and transformative guest experiences.

Valentina Clergue
By Valentina Clergue, Assistant Professor, EHL
accorhotels2017
White Paper
October 22, 2020

Raffles Hotels & Resorts releases white paper, Answering the Desire for Wellness in Luxury Travel

Well-being and all that it encompasses has become, now more than ever, an essential part of the overall travel experience, moving from megatrend to leading expectation as consumers worldwide seek to advance their health, mindfulness and peace of mind. With societal habits shifting and wellness taking on new and farther-reaching meaning in response to the global pandemic, the desire and need for wellness and its positive effects cannot be understated. Serenity, harmony, relaxation, recovery and pleasure are the pursuits of well-being that fuel and rejuvenate luxury travelers globally.

Accor Favicon
Accor
accorhotels2017
White Paper
December 3, 2019

Accor Releases Thought-Leading White Paper on the Business of Wellness and Hospitality

When stepping into a hotel these days, one cannot help but notice a growing wave of smoothie bowls, pilates poses, and mindfulness seminars. For many years, Accor has been at the forefront of the wellbeing movement, leading the way to integrate health and wellness into all aspects of the guest experience. In a new white paper, "It's a Wellness World: The Global Shift Shaking up Our Business", Accor explores the fundamental societal shift currently underway as the lifestyle goal of feeling healthier has moved out from beyond the walls of the spas and gyms and entered the mainstream.

Accor Favicon
Accor

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HN Original
World Panel

What are your top priorities that target increasing stability and managing risk?

Mia Mackman
By Mia Mackman
Expert Views (13)
Simon Saunders
Simon Saunders

Diversify revenue streams. A wellness asset that relies too heavily on one guest segment carries unnecessary risk. Balance hotel guests with local residents, memberships, structured programmes and other recurring income so that no single channel determines performance.

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Most Read

  1. Why wellness is your hotel’s most important new booking driver
  2. Medical Wellness and the New Guest Expectation in Hospitality
  3. The Business of Wellness Experiences: Spa Business Models and Examples

Most Read Authors

Emma Näpänkangas
Emma Näpänkangas
Hospitality Strategy Writer, The Philosophy of Hospitality
Adam Mogelonsky
Adam Mogelonsky
Partner, Hotel Mogel Consulting Limited
Daria  Guristrimba
Daria Guristrimba
Hospitality Net Contributor
Larry Mogelonsky
Larry Mogelonsky
Partner, Hotel Mogel Consulting Limited
Mia Mackman
Mia Mackman
Owner and Principal, MACKMAN|ES
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Upcoming Events

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Future wellness summit (Dubai)
Future wellness summit (Dubai)
Oct 30 - Nov 1, 2026
Dubai, United Arab Emirates
2026 Global Wellness Summit (GWS)
2026 Global Wellness Summit (GWS)
Nov 10 - 13, 2026
Phuket, Thailand
The ISPA Conference 2027
The ISPA Conference 2027
Mar 3 - 5, 2027
Las Vegas, United States
Be+Well | Beauty and Wellness Show
Be+Well | Beauty and Wellness Show
Mar 7 - 9, 2027
New York, United States
The ISPA Conference 2028
The ISPA Conference 2028
Mar 21 - 23, 2028
Colorado Springs, Colorado, United States

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