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Wellness & Wellbeing
Psychological Well‑Being and the Future of Guest Experience
White Paper
July 2

Psychological Well‑Being and the Future of Guest Experience

A new 2026 report argues psychological well-being should be treated as a strategic priority in hospitality, covering employee culture, space design, human connection, and transformative guest experiences.

Valentina Clergue
By Valentina Clergue, Assistant Professor, EHL
accorhotels2017
White Paper
October 22, 2020

Raffles Hotels & Resorts releases white paper, Answering the Desire for Wellness in Luxury Travel

Well-being and all that it encompasses has become, now more than ever, an essential part of the overall travel experience, moving from megatrend to leading expectation as consumers worldwide seek to advance their health, mindfulness and peace of mind. With societal habits shifting and wellness taking on new and farther-reaching meaning in response to the global pandemic, the desire and need for wellness and its positive effects cannot be understated. Serenity, harmony, relaxation, recovery and pleasure are the pursuits of well-being that fuel and rejuvenate luxury travelers globally.

Accor Favicon
Accor
accorhotels2017
White Paper
December 3, 2019

Accor Releases Thought-Leading White Paper on the Business of Wellness and Hospitality

When stepping into a hotel these days, one cannot help but notice a growing wave of smoothie bowls, pilates poses, and mindfulness seminars. For many years, Accor has been at the forefront of the wellbeing movement, leading the way to integrate health and wellness into all aspects of the guest experience. In a new white paper, "It's a Wellness World: The Global Shift Shaking up Our Business", Accor explores the fundamental societal shift currently underway as the lifestyle goal of feeling healthier has moved out from beyond the walls of the spas and gyms and entered the mainstream.

Accor Favicon
Accor

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HN Original
World Panel

The Confidence Advantage: When People Perform, Guests Feel It

Javier Suárez Sanchez
By Javier Suárez Sanchez
Expert Views (9)
Tammy Pahel
Tammy Pahel

From my experience leading spa and wellness teams, confidence grows when team members understand what is expected, receive the right training and tools, and know their leaders will support thoughtful decisions.In hospitality, employees must often respond in the moment.

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Most Read

  1. Privacy Is Becoming the New Standard for Personalization in Luxury Travel
  2. Beyond Amenities: Why Psychological Well-Being Must Be Built Into Hospitality
  3. Minor Hotels Launches Life Longevity, One Wellness Brand for Every Season of Life

Most Read Authors

Emma Näpänkangas
Emma Näpänkangas
Hospitality Strategy Writer, EHL
Adam Mogelonsky
Adam Mogelonsky
Partner, Hotel Mogel Consulting Limited
Larry Mogelonsky
Larry Mogelonsky
Partner, Hotel Mogel Consulting Limited
Simon Saunders
Simon Saunders
VP Strategic Health & Wellness, RLA Global
Javier Suárez Sanchez
Javier Suárez Sanchez
Hospitality Net Contributor
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Future wellness summit (Dubai)
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Oct 30 - Nov 1, 2026
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