What Hotel Guests Really Want to Know – Top 50 Questions Asked
Insights, Trends and Tips for Improving Guest Communications
This free report presents HiJiffy's first-party data on the most common topics of hotel guests’ questions in the summer of 2023, based on over 1.7 million conversations handled by AI in that period. The insights presented in this publication can empower your hotel teams to review and improve information about your hotel and be better prepared for the upcoming peak season of summer 2024.
What Hotel Guests Really Want to Know
Photo by HiJiffy
This free report presents HiJiffy's first-party data on the most common topics of hotel guests’ questions in the summer of 2023, based on over 1.7 million conversations handled by AI in that period. The insights presented in this publication can empower your hotel teams to review and improve information about your hotel and be better prepared for the upcoming peak season of summer 2024.
The challenge of staying on top of all incoming questions from travellers and guests is a hot topic in the hospitality industry and one of the prominent pain points. The volume of work keeps on increasing due to peak demand, opening up new communication channels to meet guests’ expectations, and having fewer team members available to manage it all due to staff shortages in hospitality
In this HiJiffy report on guest queries, you’ll find answers to some burning questions:
- Why do prospective guests have so many questions about their stay?
- What matters the most in guest communications?
- What gets in the way?
- Why is conversational AI so beneficial to hotels?
And finally:
- What are the most common questions asked by travellers and hotel guests?
Media Contact
Maciej Czajka
Brand & Content Manager [email protected]