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Appointment General Management

Reto Klauser has been appointed as General Manager at Shangri-La Hotel, Kuala Lumpur

Shangri-La
Kuala Lumpur, Malaysia
Reto Klauser
Klauser, a Swiss national, brings with him more than 20 years of experience in the hospitality industry, most of which has been spent with Shangri-La Hotels and Resorts. Reto Klauser came from the Makati Shangri-La in Manila, where he was area manager and gGeneral manager, leading it to be named the best business hotel in the Philippines. Before that, he worked at the Shangri-La Hotel, Guangzhou for two years where he garnered multiple accolades for the hotel, including Best New Hotel in China. Malaysia is not new to Klauser. He opened the 571-room Traders Hotel Kuala Lumpur in 2006 and as its first general manager, played a pivotal role in bringing the hotel to the forefront by attaining gross operating profitability within the first few months of operations. In 2002, Klauser was appointed as general manager of Shangri-La’s Rasa Ria Resort, Kota Kinabalu in Sabah, where his tireless work gained recognition and he received the Tourism Minister’s Special Award for outstanding contribution to tourism in the state. He was also President of the Malaysian Hotel Association in Sabah. He is also vice president and will also oversee all the other Malaysian properties namely Shangri-La’s Rasa Ria Resort, Kota Kinabalu, Shangri-La’s Tanjung Aru Resort and Spa, Kota Kinabalu, Putrajaya Shangri-La, Traders Hotel, Kuala Lumpur, Traders Hotel, Puteri Harbour, Johor, Malaysia, Golden Sands Resort, Penang, Shangri-La’s Rasa Sayang Resort & Spa, Penang, and Traders Hotel, Penang.

Reto Klauser is an alumnus of Hotelfachschule Thun .

General Management Asia Pacific Malaysia Kuala Lumpur
Shangri-La
Hotel GroupManagement CompanyBrand Owner

Shangri-La Group is one of the world’s premier developers, owners and operators of hotel and investment properties which comprises office buildings, commercial real estate and serviced apartments/residences. The Group’s other principal activities include hotel management services as well as property development for sale. It currently owns and/or manages over 100 hotels globally in more than 75 destinations under the Shangri-La, Kerry, Hotel Jen...