CustomerCount(TM) and Resort Trades have announced the first recipient of the Customer
Engagement Professional (CEP) Award. The award, which recognizes outstanding leaders who
exemplify customer engagement within the resort/hospitality industry, was bestowed upon
Kevan Beall, General Manager of Breckenridge Grand Vacations (BGV) Breck Inn Hotel. The
Breck Inn is a hotel that the company operates primarily for tour guests. Since receiving the
award, Kevan has been promoted to Assistant GM for BGV’s brand new resort, the Grand
Colorado on Peak 8.
The 25-year-old hospitality professional was selected based on a detailed matrix of hospitality
and customer engagement qualifications created especially to measure candidates for this
coveted award. His understanding that little gestures of attention and service to guests makes
the difference between an "OK" stay and a "WOW" vacation experience, was one of the most
noticeable comments on his application for consideration.
The criteria and rubric for the award were created by Dr. Amy Gregory, RRP, Assistant
Professor/University of Central Florida. Independent judges come from the Crossville, TN area
where Resort Trades is headquartered.
Contact: Bob Kobek 317.816.6000 Ext. 100
Media Contact: Georgi Bohrod 619-255-1661 General Management USA & Canada United States Colorado Breckenridge