Mike Douglass has been appointed as TX Customer and Service Excellence Leader at CWT in America
CWT, the Business-to-Business-for-Employees (B2B4E) travel management platform, announces the appointment of Mike Douglass as TX Customer and Service Excellence Leader, effective immediately. Responsible for leading the development of the traveler experience (TX) throughout the customer lifecycle, Mike will report to Derek Sharp, Chief Traveler Experience Officer, and be a member of the company's Traveler Experience Leadership Team.
Prior to his appointment, Mike was most recently Senior Vice President - Airlines at Amadeus IT Group, and he brings nearly 30 years' travel industry experience to CWT, from multiple executive and leadership positions across many business disciplines. His previous roles include Vice President of Americas - Air Travel Commerce at Travelport, Regional Vice President/General Manager - Americas at Sabre Airline Solutions, Business Development Manager - Airline Management Services at American Airlines, and Senior Vice President of Sales & Marketing at Global Eagle Entertainment (now renamed Anuvu Operations LLC).