Marlene Poynder has been appointed as General Manager at Waldorf Astoria Sydney

In her role, Poynder will lead the hotel’s end-to-end pre-opening strategy, spearheading team building and capability development, shaping a distinctive service culture, and overseeing all elements of operational readiness and launch execution to ensure a successful market debut. 

A globally respected luxury hospitality leader, Poynder brings more than 30 years of international experience across the United States, Asia and Australasia, with a distinguished career leading some of the world’s most celebrated hotels. Her appointment represents the next milestone for Waldorf Astoria Sydney, as Hilton advances plans to introduce its iconic luxury brand to the Australian market. 

Poynder has held senior leadership roles at landmark properties including Waldorf Astoria Beijing and Chicago, Conrad New York Downtown, and Park Hyatt Sydney, earning a reputation for translating storied luxury brands into culturally resonant destinations. Most recently, she served as managing director of The Carlyle, A Rosewood Hotel in New York, where she led a thoughtful evolution of the guest experience. 

The appointment is equally welcomed by the hotel’s owner, Fiveight.

Widely regarded as a trusted custodian of luxury brands, Poynder is known for balancing exacting operational discipline with visionary leadership. Her leadership philosophy centers on craftsmanship, emotional connection and people development, fostering cultures where teams thrive and guests feel both recognised and inspired. 

Located at One Circular Quay, Waldorf Astoria Sydney will occupy one of the city’s most coveted harbourfront addresses, offering uninterrupted views of Sydney Harbour, the Sydney Opera House and Harbour Bridge. The hotel will deliver Waldorf Astoria’s signature hallmarks, including highly personalised service, refined design and world-class culinary experiences, setting a new benchmark for luxury hospitality in Australasia.