Three Weeks to ROI With Canary at Das Aunhamer Suite & Spa
The Bavarian wellness hotel recouped the full cost of Canary's platform in its first three weeks while cutting lobby queues and answering guest questions instantly in 100+ languages
Das Aunhamer Suite & Spa in Bavaria recouped its full Canary Technologies platform cost within three weeks through mobile check-in, AI messaging, and dynamic upsell tools.
Photo by Canary Technologies
Tucked into the spa town of Bad Griesbach im Rottal in Bavaria, Germany, Das Aunhamer Suite & Spa has built its reputation on premium wellness offerings and a serene atmosphere. But behind the scenes, administrative work was consuming valuable staff time that could be better spent connecting with guests.
Nico Thalhammer, Executive Assistant to the General Manager and CEO, knew the hotel needed a way to be more efficient without sacrificing personal service. Canary Technologies spoke with him to learn how Canary's Mobile Check-In, AI Guest Messaging and Dynamic Upsells have made this possible.
Fewer Lobby Queues With Mobile Check-In
Before adopting Canary's Mobile Check-In, busy arrival days created an atmosphere in the lobby that didn't match the peaceful, spa-like welcome the hotel strives to create. Now, guests can submit their registration details before arrival so staff can focus on welcoming them personally instead of managing paperwork.
"Canary's Mobile Check-In is so much easier for everyone," said Nico. "Guests used to get a stack of paperwork the moment they arrived, but now they're able to immediately begin relaxing into their stay with us."
AI Tailored to Brand Standards
The extensive number of amenities and services at Das Aunhamer leads to a steady stream of guest questions, and repetitive inquiries about breakfast timing, pool hours and spa information were constantly interrupting staff. Canary's AI Guest Messaging now answers these questions instantly in 100+ languages, while deep customization ensures every response reflects the hotel's brand.
"We were very intentional about setting up our AI," said Nico. "Our brand voice is very important to us, so we intentionally customized its tone and phrasing to reflect that. It's extremely reliable."
From Untapped Revenue to a Three-Week ROI
With staff focused on day-to-day tasks, there was little time to consistently promote add-ons, leaving ancillary revenue opportunities largely untapped. Canary's Dynamic Upsells changed that by putting relevant offers like early check-in, room upgrades, spa services, bike rentals and more in front of guests at the right time in their stay.
"We couldn't believe how quickly we started seeing profits," said Nico. "In our first three weeks, we earned the entire cost of the platform and then some. Our guests and staff both love how easy it is to use."
About Canary Technologies
Canary Technologies is modernizing the hotel tech stack with its award-winning agentic AI platform for hotel and guest management. Digitizing guest touchpoints from discovery to post-stay, Canary manages tens of millions of guest and staff interactions end-to-end autonomously each year, improving operational efficiency, increasing revenue and elevating the guest experience. Canary has built the most robust artificial intelligence interaction layer designed specifically for hotels, staff and guests.
Trusted by over 20,000 hotels in 125+ countries, Canary powers hospitality at the world’s most renowned brands, including Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, BWH Hotels and IHG Hotels & Resorts. Recognized as the #1 Guest Experience Platform by HotelTechReport for multiple years, Canary has earned recognition from Deloitte, Business Insider, Fast Company, the American Hotel and Lodging Association, TravelTech Breakthrough, Hospitality Technology and more.
For more information, visit https://www.canarytechnologies.com.
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