WIL 2026 Insights: What AI Cannot Lead – Human-Centered Leadership
EHL event brought together students and executives to explore which leadership qualities must remain human as AI advances in hospitality.
By Dr. Sowon Kim, Associate Professor, EHL
Explainer Articles
Business Management vs Hospitality Management
First things first: What is the difference between Business Management and Hospitality Management degree courses? To answer this question, we shall address each subject in turn, taking a closer look at potential career outcomes.
Q: What is Hospitality Management?
Hospitality. An industry as diverse as the culinary delights that grace its establishments’ tables. A customer-oriented mindset is the guiding principle of the industry. Then there is management that stands for leadership and responsibility. Put the two together, and you get “hospitality management”.
What purpose do hierarchies serve in the hospitality industry?
Having worked across several countries allowed me to receive exposure to the best business practices in the industry from international leaders in hospitality such as Marriott International and Relais&Chateaux. I could witness a difference between independently operated hotels and restaurants in Kazakhstan and their international counterparts. One of the most striking practices I witnessed was having a strict hierarchy in place in the hospitality industry. The two-Michelin star restaurant that I worked for in France had:
By Sultan Nurdaulet, Leadership Trainee, sultanhotelier.com
What is Service Culture?
You may have heard how important service culture is, especially in the hospitality industry. But what exactly is service culture and why is it so important? Let’s take an in-depth look at this concept and how it plays out through customer service culture examples.
By Franck Louveau, Consultant - Service DNA, EHL