It's not easy for hotel employees to automatically qualify for top positions. Sources at the Young Hoteliers Summit said knowledge is important but emotional connectivity to guests is equally necessary. Hotel employees who show high degrees of emotional intelligence have a competitive edge when vying to become managers, according to speakers at the Young Hoteliers Summit.
As hotel performance begins to slow, how soon should we expect wage increases for exempt and non-exempt employees in the hospitality industry? The hotel industry hit new highs in occupancy, average daily rate and revenue per available room in 2015.
On the labor side, total employment in the industry has been at record levels for the past 21 months. As reported by the Bureau of Labor Statistics, job openings in the hotel industry continue to set records and are now at a 15- year high.
In many cases, the staff canteen is somewhere in the basement or in some backend corner of the hotel property just complying with legal requirements. The staff canteen also only costs money. I came now across several hotels among of them the Hyatt Regency Dusseldorf, where the staff canteen is designed and run as a restaurant open to the public as well. The concept is very convincing. First, it upgrades the staff canteen to a appealing location, where people enjoy to have their meals. Second, it also generates revenue. Even if the restaurant does not generate profit, it is a better deal than generating no income at all.
Despite the turbulence of labor issues in the hospitality industry, the business remains inviting and is full of career opportunities. The leisure and hospitality sector of the United States economy continues to be under close scrutiny by the Department of Labor and the National Labor Relations Board on the issues of minimum wage and overtime regulations.
Increasing Guest Satisfaction May Be Simpler Than You Think. Oftentimes, we focus on learning from prestigious hotels in the four- to five-star price range so we seldom give enough attention to those providers who are succeeding at the economy level. These are operators who might not have the lavish facilities or a monstrous and pliable budget, and yet they nevertheless find a way to make it all work. In their own way, successful hoteliers at the economy level have also become innovators. Here are five areas where this segment is leading the charge:
About 350 to 400 butlers are trained each year in Britain, estimates Gary Williams, former head butler at the Ritz and now principal of the British Butler Institute. Of these, only about half stay in the UK, he says. The rest go overseas, particularly to increasingly middle-class China and to the oil-rich countries of the Gulf.
Casual Fridays. Make that Casual Monday, Tuesday, Wednesday and so-on as relaxed business attire has taken over the workweek for a few years now. Each day and on weekends, after my product development duties conclude, I devote my personal time to running a career-exploring non-profit which aligns students with customized “live and remote” Internships. The program also keeps me in tune to trends occurring on campuses across the U.S. and a very interesting movement is just beginning, at least in Southern California.
The hotel industry remains a strong place for entry-level workers to start building a long-lasting career, according to a new survey conducted by WageWatch for the American Hotel & Lodging Association (AH&LA). A poll of 400,000 U.S. hotel workers across a variety of positions at 10,300 hotels found that more than half of department managers and hotel general managers started their career in an hourly entry-level position.
Employee engagement is not a fad. Hotel companies need smart people strategies to perform at their peak. Given that hospitality employs one in 11 people in the United States, the topic of employee engagement is certainly relevant to the industry. - See more at: http://www.hotelnewsnow.com/Article/17456/Why-employee-engagement-is-vital-for- success#sthash.rJG3lUr1.dpuf
Here’s some architectural food for thought for 2016. Contemporary lobbies all over the world are now being refitted to accommodate a renewed vigor for what is popularly known as "the third space" or "the third place," both denoting a public locale that serves a hybrid role somewhere between the home and the office.
Clarence Tan has no development background and is the first Asian to be appointed senior vice president development for Asia, Middle East and Africa (AMEA) at InterContinental Hotels Group (IHG), replacing Paul Logan who retired January 1 after 25 years in the role. In this interview, Tan gives insights into why Asians are rising to the top of their professions in the region, how IHG grooms leaders horizontally, and challenges and opportunities for expansion in the region in the coming months.
Hospitality workers believe workplace perks like free food, more holiday and early finishes are ‘pointless’ and would prefer higher wages according to a new survey from CV Library.
I’m on temporary assignment at one of the resorts in our group where non-uniformed male staff members are not required to wear ties, unlike at most of our city properties. Admittedly, I’m old-school when it comes to dress standards and regard ties to be a “must” for establishing a professional business setting. This has been my practice while managing both downtown hotels and beach resorts.
Over the past dozen years, 23 cities in the United States increased minimum wage above the federally mandated level. Another nine cities have similar legislation pending, and more are expected to follow suit. Meanwhile, government officials, economists and Americans everywhere debate the merits of more than doubling the federally mandated minimum wage from $7.25 to $15.
Yes. It’s the holiday season again. Everything is brighter and bigger, and for me, it’s an “opportunity of impact” moment. What do I mean? I mean that there are certain times where making a big splash is a little easier, and the holidays are one of those times. You are going to meet new guests and greet a lot of old familiar faces, so use this time wisely and tell your stewardship stories.
Hoteliers in Singapore are making an unprecedented move in developing local talent – they are going out in force to mentor them. An Industry Mentorship Programme launched by the Singapore Hotel and Tourism & Education Centre (SHATEC), which is owned by the Singapore Hotel Association (SHA), sees 41 hoteliers at once putting their hands up to coach, groom and build a pipeline of talent for the industry through mentoring. Leading by example, most are general managers, departmental vice presidents, executive chefs, celebrity chefs and business owners. The program has also been able to reach an industrywide audience with a sprinkling of leaders from such companies as Google Asia-Pacific, Trafalgar Asia, Silversea Cruises, Suntec Singapore and Lo & Behold Group, which owns and runs upmarket restaurants.
In 1980, Gail Smith-Howard walked into the Grand Hyatt New York seeking a job. Thirty-five years later, she has climbed the ranks and now works as the Hyatt Regency Washington on Capitol Hill. Smith-Howard recently opened up to ESSENCE.com about what it is that makes the Hyatt Hotels Corporation, which ranks at No. 7 on our Best Workplaces for African-Americans list, so great.
Line staff might feel their voices aren’t heard, but courage and humility at all levels of hotel organization can help solve the problem. Every hotelier has experienced it. On a daily basis and without fail during the annual employee opinion survey, “communication” comes up as a deficit among most teams.
The UK hospitality and tourism industry employs 4.49m people - approximately 10 per cent of the working population – according to a new report by Oxford Economics.
The world of travel is changing - the sector is booming again, chains such as Air BnB have become the largest and most successful corporations in the business today. Travel websites are exploding with traffic. Many hotels are forced to find new ways in which they're setting themselves apart from the vast competition. Fancy new designs, exquisite locations and a modern philosophy are just the start. But new days await on the hospitality job market as well - a new study unveils a closer look at the industry, the hiring mentality, the benefits practices and the salary culture.