Human Resources External Articles - Hospitality Net

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August 5, 2015

How Hospitality Became My First Love | huffingtonpost.com

Do you really speak Swedish? I was admiring the pretty blonde girl greeting us at the reception in Lyon, France. Not only was she born in Sweden, she did in fact speak fluent French and English. Dressed in a smart dark blue uniform the friendly receptionist greeted us with a big smile as we turned up to check in at the Radisson hotel for the night. Wow, that is so cool! I want to be just like you when I grow up! I blurted the words out. I couldn't be more impressed. It was the summer of 1987 and I had just turned 10 years old.

huffingtonpost.com

External Article

August 4, 2015

What It’s Like to Manage One of the World’s Best Entrepreneurial Hotels | skift.com

After a night at a Holiday Inn Express in Mystic, Connecticut, we spent Labor Day at the Ocean House, just over the border in Watch Hill, Rhode Island. Ocean House has been in this location since 1868, but was closed in 2003 in order to tear the property down and then rebuild it on the same footprint, but according to modern needs. What once was a worn-down property on its last legs was turned into a Relais & Châteaux property with five stars from Forbes and five diamonds from AAA. It has the look of a turn of the last century resort with the technology and service of the current century.

External Article

May 6, 2015

Sydney’s future hospitality hopes on hold as storms force school to close for repairs | news.com.au

SYDNEY’S ferocious storms have forced the temporary closure of the new William Blue hospitality training campus in The Rocks. The launch of the on-site training restaurant, William Blue Dining scheduled to open next Tuesday, has also been postponed. The restaurant, inside Neil Perry’s former Rockpool in George St, was hit hard by the storms. “The building has been standing for 154 years and is no stranger to surviving Sydney’s occasionally inclement weather, however the damage is substantial and it will take several weeks to repair,” a spokesman says. Perry was in the heritage building for almost 25 years, before relocating to Bridge St. He was prompted to move because urgent repairs were required on the building.

External Article

April 2, 2015

Q&A: EHL's Fabien Fresnel | hoteliermiddleeast.com

Ecole hôtelière de Lausanne (EHL) has a new Master’s program – could you tell us more? The Master of Science HES-SO in global hospitality business is reserved for a selected group of Bachelor’s graduates from top hospitality institutions around the world. We joined forces with the Conrad N. Hilton College at the University of Houston, and the School of Hotel & Tourism Management at The Hong Kong Polytechnic University. The intense 18-month curriculum focuses on areas of strong industry demand, such as revenue management, hospitality marketing and innovation, with a specific adaptation to regional market dynamics.

hoteliermiddleeast.com

External Article

March 24, 2015

Top Ten Take-Aways From The Cornell HR In Hospitality Conference 2015 | mondaq.com

I just returned from the Cornell HR in Hospitality Conference in Las Vegas with my partner Carolyn Richmond. I participated in the Executive Summit and shared ideas with some of the most progressive minds in the hospitality industry. Here is my top ten list of take-aways...

External Article

March 23, 2015

7 Hotel CEOs on Empowering Employees Who Work With Guests | skift.com

Last month we released our second e-book. It was devoted to the Future of the Guest Experience — an unprecedented collection of 28 interviews with the CEOs of virtually all of the world’s top hotel groups including 11 global brands, 13 luxury and lifestyle brands, and four hotel marketing organizations. By collecting their thoughts on a similar set of topics–from technology and marketing to fees and training–we have tackled the hospitality’s most pressing topics from every angle and gained a glimpse at what the future of hospitality will truly look like.

External Article

March 11, 2015

Leadership Lessons From Virgin Hotels, Courtesy Of Richard Branson And CEO Raul Leal | forbes.com

“Here’s a great story about how Richard (Branson) works with his companies, in this case ours,” Raul Leal, CEO of Virgin Hotels, tells me. “We picked this building (the former Old Dearborn Bank Building in downtown Chicago) to build out as the future flagship of Virgin Hotels three and a half years ago. I told Richard ‘this is the place!’ He said, ‘well, if you say that it’s the place, then I say it’s the place – I trust you; you’re the hotel guy.’ “So, we get a couple years into the buildout” [an unusually involved buildout, as the building is a designated Chicago landmark with impressive architectural bones, many of which Virgin was required by statutory and aesthetic considerations to not only keep but restore to their original 1926 splendor] “and Richard came to visit. He told me, ‘Raul, you must have more imagination than me because I just don’t quite see it yet, but I know when you’re done I will be delighted.’”

Chicago, Illinois, United States

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External Article

February 20, 2015

Experts share hiring, retention best practices | hotelnewsnow.com

Concerns about labor shortages and challenges abound in the hotel industry, but experts say there are some best practices to follow when it comes to recruiting and retaining quality talent at hotels. “Research continues to show that travelers prefer those hotels … where warm, gracious service is consistently sincere,” Chuck Conine, managing partner of Hospitality HR Solutions and an HNN columnist, wrote via email. The bottom line: Increased turnover threatens quality, he said.

External Article

February 18, 2015

Hotels’ College Recruitment Strategies Go Beyond Hospitality Students | skift.com

Hospitality students still symbolize the bullseye on hotels’ dartboards at college recruiting events while business fields continue growing more desirable to hoteliers on campuses, the result of better communication of how a hotel career transgresses a post at the front desk. The past few years saw finance, information technology (IT) and other business disciplines cross hotels’ radars more so than before the recession, as students who weren’t considering hospitality business careers saw opportunities in the sector, say recruiting departments at Hilton, Hyatt and Wyndham.

External Article

February 5, 2015

Study, work, travel a winning recipe for hospitality students | smh.com.au

A guest lecturer at The Hotel School Sydney recently told students his global hotel chain was thinking of hiring a "social media listener". When students asked what the job would entail, the manager admitted he didn't know what a 'listener' would do, "but we think we need one". In an industry that has guest service at its core, mastering social media is just one trend the hospitality and tourism sector is adapting to. In turn, colleges that prepare students for the industry adapt and tailor the training so that graduates are equipped for the future.

External Article

January 28, 2015

Managing millenials: leadership secrets to building a happy workplace | theguardian.com

There was a time when mentioning the term, "chief happiness officer", would get you thrown out of the boardroom and onto the street. While some companies cling to archaic command and control practices such as micromanaging employees and conducting annual performance reviews, many are implementing new strategies for creating a positive, people-focused work environment. Today, company cultures are responding to the needs of the next generation of employees. These so-called millennials are more technologically sophisticated than their predecessors – something employers can use to their advantage. Technologies that promote flexible work arrangements or streamline employee communication, can make millennials feel heard and supported. Feedback software, for example, enables employees to provide leaders with insights into other priorities they're grappling with in life or resources they need.

theguardian.com

External Article

January 23, 2015

The Foreign Faces Behind Qatar’s Hospitality Workforce | skift.com

As often happens in quickly growing tourism economies, many of the men and women that visitors meet throughout their trip are not natives of the country they are working in. According to the Qatar Tourism Authority, a very small number of Qataris currently work in the hotel trade. Expatriate Arabs and Europeans hold many management positions while Asians, primarily from the subcontinent and Philippines, hold service-level positions. The latest employment statistics available are from 2012, during which there were 31,777 people recorded as working in the tourism sector.

External Article

January 16, 2015

Tourism Insights From Chinese Students in U.S. Hospitality Programs | skift.com

There is a great deal of interest in outbound Chinese travelers within the tourism industry, but little attention is paid to Chinese students studying tourism and hospitality in the U.S. Chinese students head to schools in the U.S. and Europe to pick up new strategies to help influence the direction of both outbound and inbound Chinese travel. In 2013, more than 274,000 Chinese students were enrolled at American universities, the largest group of foreign students studying in the U.S.

External Article

December 16, 2014

Interview: How Hyatt’s CEO Empowers Employees to Drive the Guest Experience | skift.com

Hyatt Hotels came out of the global recession with a jetpack strapped on. The hotel group had its highest expansion year on record in 2013 and entered the all-inclusive sector with with new brands Hyatt Ziva and Hyatt Zilara. It has beat earnings estimates for the last eight consecutive quarters in part due to rebounding business travel. It’s also continued to be a leader on social media through its Twitter account, which reaches out to travelers and guests to increase engagement and brand awareness. Skift recently spoke to Hyatt CEO Mark Hoplamazian about guests’ changing demands, why he changed employees’ on-boarding process, and how the hotel is using social media to drive engagement internally and externally.

External Article

December 15, 2014

Late bloomer thrives in developing tourism, hospitality programs | reviewjournal.com

Patti Shock is a rock star. Just ask the administrators who have recruited her help develop their tourism and hospitality programs. A late bloomer in higher education — she didn’t start college until she was 31 — she received a bachelor’s degree at Southern Mississippi with grades that won her a fellowship to pursue a master’s degree. By the time she was done with school, she was overqualified to work in the hospitality industry where she thought she’d wind up. So instead, she was asked to start a convention management program, the first in the United States, at Georgia State University. After retiring from UNLV in 2013 at 72, she didn’t want “to sit around and watch television,” taking on the development of classes and teaching at the adult education school known simply as TISOH.

reviewjournal.com

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External Article

December 11, 2014

Asian Students Now See Hospitality and Tourism as Viable Career Options | skift.com

As tourists from China and other Asian countries start streaming into popular destinations, Asian students are beginning to populate hospitality and tourism programs more so than in the past. A visit to a major tourist attraction in any corner of the globe or a stay at a large urban hotel likely includes brushes with numerous strands of diversity. Determining how to cater and serve these diverse tourists, especially the influx of tourists from China, is a strategy that many hotels and destinations have on their drawing boards. Students from Asian countries are responding to this market need.

External Article

December 5, 2014

What Hotels Are Looking for in a Good College Intern | skift.com

Hotels large and small welcome interns year-round to learn about the guest experience and what it takes to run the behind-the-scenes operations at a property. But hiring managers want employees who can connect with guests, sometimes acting as city ambassadors, besides having the skill sets to coordinate room service and check-in. Interns’ eagerness to learn as much as possible and their desires to build their resumes are valued by hoteliers, provided they have the interpersonal skills to back up their top marks.

External Article

December 5, 2014

Corporate citizenship brings financial benefits to hospitality and tourism firms | phys.org

Doing good results in doing well, and being green brings in the green. In the hospitality and tourism industry, being a good corporate citizen is strategic, because it results in superior financial performance, says Manisha Singal, an assistant professor of hospitality and tourism management in the Pamplin College of Business.

External Article

December 1, 2014

Top tips on becoming a hotel general manager | hoteliermiddleeast.com

For many young hoteliers entering the industry, the ultimate ambition is to eventually rise to the position of general manager, overseeing the operations of a hotel. Coming out of a hotel school or starting out in a low-level position, this may seem a distant ambition, yet is one that the CVs of top hoteliers around the world show is possible. HotelierMiddleEast.com asked two current general managers, and one former general manager who built up a formidable resume, for their tips on rising to that position.

hoteliermiddleeast.com

External Article

November 25, 2014

Is the Sharing Economy Making it Easier to Teach Hospitality and Tourism? | skift.com

Hospitality and tourism students enter a post-academic life in a variety of careers and locations. And no matter where they are, the sharing economy will find them. Hospitality programs don’t instruct students how to be “sharing economy hosts,” but with the rise of sites such as Airbnb, students enter a field where travelers have a growing choice of where to stay and what kind of guest experience they want.