Human Resources Opinion Articles - Hospitality Net

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Opinion Article

August 25, 2023

How to promote team empowerment through servant leadership theory

Leaders who prioritize meeting the needs of their subordinates over their own or the organization's are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.

By Steffen Raub, Full Professor Human Resources/Organisational Behaviour, EHL

Opinion Article

August 23, 2023

Let's Talk Business: Busting Three Myths About the Hospitality Industry

A career in the hospitality industry isn't limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

By AJ Aluri, Founding Director of the HIT Lab - Associate Professor of Hospitality and Tourism, West Virginia University

Opinion Article

August 17, 2023

Youth are face of Saudi tourism, proudly showcasing Kingdom’s rich heritage and hospitality to the world

The theme for the Future Hospitality Summit (FHS) 2023, taking place from 25-27 September at Hilton Abu Dhabi Yas Island in Abu Dhabi, is ‘Focus on investment’. The conference programme will comprise several content tracks under the main theme, including Investment, Operating Models, Innovation, the Future of Tourism and ESG. In the lead up to the event we asked several industry partners about their focus on investment in 2023 and beyond.

By Mark De Cocinis, CEO, Boutique Group

Opinion Article

August 10, 2023

Employee Empowerment: Create an engaged and productive workforce

When roadblocks are deliberately thrown in your way, particularly in the workplace, it can be discouraging or even disheartening. Workers can sense when they are able to do more, but often lack the power or means to achieve their goals or even to speak up and express their frustration. Working in such an environment is highly irritating, which can lead to defeatism, reduced efficiency, and detachment.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

August 8, 2023

The Art of Delegation: Empowering Your Team for Success

In today’s fast-paced and competitive business world, effective delegation is a key skill that successful leaders must master. Delegation is not just about assigning tasks; it’s about empowering your team, maximizing productivity, and achieving overall success. By mastering the art of delegation, you can unlock the full potential of your team and drive outstanding results. Here are some essential tips to help you delegate effectively.

By Prince Sanders, Hospitality Managing Director, Prince A. Sanders

Opinion Article

August 3, 2023

Holacracy or wholly crazy? Is a flattened hierarchy suitable to hospitality?

One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion about the future of specific hospitality industry organizations. It's called “holacracy,” a flattened organizational structure that seeks to distribute authority and empower employees at all levels. But is this innovative approach compatible with the hospitality industry's complex, highly hierarchical dynamics? In this article, we examine the question: Is a flattened organizational structure suitable for organizations in the hospitality industry?

By Stefano Borzillo and Steffen Raub

Opinion Article

August 2, 2023

Train The Trainer Course: Develop Your Instructional Skillset

The train-the-trainer (TTT) model has become increasingly accepted in recent years. Also known as pyramidal training, triadic training, and helper model training. It is highly efficient and cost-effective when it comes to translating research into practice, or providing ongoing support to trainees. This makes it an attractive option for those looking to train individuals in a wide variety of different contexts.

By Jens-Henning Peters

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The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Opinion Article

July 25, 2023

Best Practices for improving employees' performance

A company’s success is heavily dependent on the performance of its employees. It’s vital that managers take the necessary steps to help foster employee performance, so that goals are being surpassed, and the business is thriving.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

July 25, 2023

Recent Case Against Hotels Clarifies Responsibilities Regarding Sex Trafficking

On May 19, 2023, a judge in California agreed to dismiss a complaint against several hotels and their franchisees. (the “G6 Hospitality” case). This ruling in the Northern District of California is one of several over the last few years addressing the sufficiency of allegations against hospitality businesses for claims under The Trafficking Victims Protection Reauthorization Act (TVPRA). Notably, it underscores the importance of clearly defined protocols and boundaries for hospitality businesses.

By Danielle Dudai, Of Counsel, HBS

Opinion Article

July 24, 2023

Hospitality Trends: What the future of higher education looks like

On the sixth of June, the U.S. celebrated National Higher Education Day. This was the perfect opportunity to discuss trends in education related to the hospitality and tourism industry. The development of an industry is closely related to the skills people have learned during their studies and that can be applied in their work environment. Let’s review what is happening in our industry!

By Lionel Saul and Tatyana Tsukanova

Opinion Article

July 21, 2023

Why is research important for an educational institution?

Research is typically separated into two different types: fundamental and applied research. While fundamental research aims to bring knowledge from a natural phenomenon and improve our understanding of it, applied research uses existing scientific knowledge to solve real-world problems or address other practical issues. But why are fundamental and applied research so important in our society? Why is it critical for an educational institution to invest its resources in research and development? How does this apply to the hospitality industry?

By Romane Petit, Research Assistant, EHL

Opinion Article

July 20, 2023

Could poor onboarding be the reason for your high staff turnover?

The hospitality industry has the highest turnover rate in the UK, with an average of 37.6 per cent of employees leaving their jobs each year. In 2023, there’s already been a 46 per cent increase in hospitality job ads, with 42 per cent of new employees who join the industry leaving their roles in the first 90 days. With such a huge turnover of new hires, hotel managers need to dissect the onboarding experience to find out what’s driving such an exodus of employees so soon into their roles. This requires ‘employee listening’ – and then using the insights to drive positive change.

By Ian Barrow, Senior Employee Experience Consultant, WorkBuzz

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Opinion Article

July 18, 2023

Leadership soft skills: Cultivating a human-centric company culture

Could it be time to revolutionize the way we lead? With employee expectations changing and the younger generation currently searching for a greater sense of purpose, what does this mean for those in charge of leading and motivating the task force?

By Markus Venzin, CEO, EHL Group, EHL

Opinion Article

July 17, 2023

Neurodiversity: Embracing Differences in Education and Employment

In a society that values conformity and uniformity, neurodiversity is often overlooked. However, as more people acknowledge the importance of embracing and celebrating the unique wiring of each individual's brain, change is happening. It's essential to recognize that every person's thought process is distinct not only due to life experiences and culture but also because of their brain's unique functioning.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

July 13, 2023

Talent Disruption: Coming To A Hotel Near You

Introduction: LA Hotel Workers Mount the Largest Hotel Strike Ever

By Alexander Mirza, Founder and CEO of Mogul, Mogul Hospitality Corp

Opinion Article

July 12, 2023

The True Magic: Supporting Spa Employees

It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs.Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the word “nourish” in a hyperbolic sense, but rather literally, as you cannot expect more from your employees than you are willing to give to them.

By Peter Anderson, Managing Director, Wellness Consulting Practice Leader, HVS

Opinion Article

July 6, 2023

The Importance of Pivoting in Hospitality Leadership

Even the best-laid plans can go awry. In the realm of hospitality leadership, the ability to respond quickly to unexpected obstacles is vital for the success of a team. While some challenges may have simple solutions, others may require a complete overhaul of strategies and approaches. This adaptability in the face of problems is known as pivoting, and it is a crucial skill for leaders to cultivate. In this article, we will explore the significance of pivoting in leadership and delve deeper into its benefits.

By Prince Sanders, Hospitality Managing Director, Prince A. Sanders

Opinion Article

July 3, 2023

Empowering Leadership: The Impact of Delegating Authority

In today's dynamic and fast-paced world, effective leadership is crucial for achieving success in any organization. Leadership styles have evolved over time, and one approach that stands out is the concept of delegating authority. Craig Groeschel, a renowned leadership expert, once stated, "If you delegate tasks, you create followers. If you delegate authority, you create leaders." This quote encapsulates the transformative power of empowering individuals with authority. In this article, we will explore the profound impact of delegating authority on fostering leadership development and organizational growth.

By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom

Opinion Article

June 27, 2023

Are Americans on the tipping point of tipping?

In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.

Opinion Article

June 26, 2023

Redefining the Workforce Landscape: Evolving Patterns in Employment

As of April, the total number of job openings remain elevated at more than 10 million—nearly twice the number of available workers. While the job openings have fallen since their peak at more than 12 million in March 2022, there are still three million more openings than the month before the pandemic began.

By Jamie Mageau, Director of Research Products, U.S. Travel Association