To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants.
In today's fiercely competitive higher education landscape, colleges and universities must implement innovative marketing strategies that can efficiently attract and convert potential students. And, with the advent of the digital revolution, there has been a fundamental shift in the way marketing works. No longer is it enough to rely on traditional methods such as generic websites, print ads, brochures, flyers, and info sessions. In education institutions, YOU, therefore, need to embrace digital strategies like content marketing.
As employment trends and workplace technology continue to evolve quickly, it’s hard to predict what future jobs and careers will look like. One thing remains clear: the most valuable asset of every organization will always be its human capital. Recent studies prove that happy workplace and positive human interactions remain the key to success for any organization that employs people, or provides services and/or products for people, no matter what digitalization and AI technology brings.
Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit.
Leaders who prioritize meeting the needs of their subordinates over their own or the organization's are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.
A career in the hospitality industry isn't limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.
The theme for the Future Hospitality Summit (FHS) 2023, taking place from 25-27 September at Hilton Abu Dhabi Yas Island in Abu Dhabi, is ‘Focus on investment’. The conference programme will comprise several content tracks under the main theme, including Investment, Operating Models, Innovation, the Future of Tourism and ESG. In the lead up to the event we asked several industry partners about their focus on investment in 2023 and beyond.
When roadblocks are deliberately thrown in your way, particularly in the workplace, it can be discouraging or even disheartening. Workers can sense when they are able to do more, but often lack the power or means to achieve their goals or even to speak up and express their frustration. Working in such an environment is highly irritating, which can lead to defeatism, reduced efficiency, and detachment.
In today’s fast-paced and competitive business world, effective delegation is a key skill that successful leaders must master. Delegation is not just about assigning tasks; it’s about empowering your team, maximizing productivity, and achieving overall success. By mastering the art of delegation, you can unlock the full potential of your team and drive outstanding results. Here are some essential tips to help you delegate effectively.
One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion about the future of specific hospitality industry organizations. It's called “holacracy,” a flattened organizational structure that seeks to distribute authority and empower employees at all levels. But is this innovative approach compatible with the hospitality industry's complex, highly hierarchical dynamics? In this article, we examine the question: Is a flattened organizational structure suitable for organizations in the hospitality industry?
The train-the-trainer (TTT) model has become increasingly accepted in recent years. Also known as pyramidal training, triadic training, and helper model training. It is highly efficient and cost-effective when it comes to translating research into practice, or providing ongoing support to trainees. This makes it an attractive option for those looking to train individuals in a wide variety of different contexts.
A company’s success is heavily dependent on the performance of its employees. It’s vital that managers take the necessary steps to help foster employee performance, so that goals are being surpassed, and the business is thriving.
On May 19, 2023, a judge in California agreed to dismiss a complaint against several hotels and their franchisees. (the “G6 Hospitality” case). This ruling in the Northern District of California is one of several over the last few years addressing the sufficiency of allegations against hospitality businesses for claims under The Trafficking Victims Protection Reauthorization Act (TVPRA). Notably, it underscores the importance of clearly defined protocols and boundaries for hospitality businesses.
On the sixth of June, the U.S. celebrated National Higher Education Day. This was the perfect opportunity to discuss trends in education related to the hospitality and tourism industry. The development of an industry is closely related to the skills people have learned during their studies and that can be applied in their work environment. Let’s review what is happening in our industry!
Research is typically separated into two different types: fundamental and applied research. While fundamental research aims to bring knowledge from a natural phenomenon and improve our understanding of it, applied research uses existing scientific knowledge to solve real-world problems or address other practical issues. But why are fundamental and applied research so important in our society? Why is it critical for an educational institution to invest its resources in research and development? How does this apply to the hospitality industry?
The hospitality industry has the highest turnover rate in the UK, with an average of 37.6 per cent of employees leaving their jobs each year. In 2023, there’s already been a 46 per cent increase in hospitality job ads, with 42 per cent of new employees who join the industry leaving their roles in the first 90 days. With such a huge turnover of new hires, hotel managers need to dissect the onboarding experience to find out what’s driving such an exodus of employees so soon into their roles. This requires ‘employee listening’ – and then using the insights to drive positive change.
Could it be time to revolutionize the way we lead? With employee expectations changing and the younger generation currently searching for a greater sense of purpose, what does this mean for those in charge of leading and motivating the task force?
In a society that values conformity and uniformity, neurodiversity is often overlooked. However, as more people acknowledge the importance of embracing and celebrating the unique wiring of each individual's brain, change is happening. It's essential to recognize that every person's thought process is distinct not only due to life experiences and culture but also because of their brain's unique functioning.
Introduction: LA Hotel Workers Mount the Largest Hotel Strike Ever
It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs.Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the word “nourish” in a hyperbolic sense, but rather literally, as you cannot expect more from your employees than you are willing to give to them.