Talent Disruption: Coming To A Hotel Near You
Introduction: LA Hotel Workers Mount the Largest Hotel Strike Ever
By Alexander Mirza, Founder and CEO of Mogul, Mogul Hospitality Corp
Opinion Articles
The True Magic: Supporting Spa Employees
It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs.Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the word “nourish” in a hyperbolic sense, but rather literally, as you cannot expect more from your employees than you are willing to give to them.
By Peter Anderson, Managing Director, Wellness Consulting Practice Leader, HVS
The Importance of Pivoting in Hospitality Leadership
Even the best-laid plans can go awry. In the realm of hospitality leadership, the ability to respond quickly to unexpected obstacles is vital for the success of a team. While some challenges may have simple solutions, others may require a complete overhaul of strategies and approaches. This adaptability in the face of problems is known as pivoting, and it is a crucial skill for leaders to cultivate. In this article, we will explore the significance of pivoting in leadership and delve deeper into its benefits.
By Prince Sanders, Hospitality Managing Director, Prince A. Sanders
Empowering Leadership: The Impact of Delegating Authority
In today's dynamic and fast-paced world, effective leadership is crucial for achieving success in any organization. Leadership styles have evolved over time, and one approach that stands out is the concept of delegating authority. Craig Groeschel, a renowned leadership expert, once stated, "If you delegate tasks, you create followers. If you delegate authority, you create leaders." This quote encapsulates the transformative power of empowering individuals with authority. In this article, we will explore the profound impact of delegating authority on fostering leadership development and organizational growth.
By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom
Are Americans on the tipping point of tipping?
In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.
By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona
Redefining the Workforce Landscape: Evolving Patterns in Employment
As of April, the total number of job openings remain elevated at more than 10 million—nearly twice the number of available workers. While the job openings have fallen since their peak at more than 12 million in March 2022, there are still three million more openings than the month before the pandemic began.
By Jamie Mageau, Director of Research Products, U.S. Travel Association
Reinventing leadership styles in the Hospitality Industry
One of today's major challenges in our hospitality industry is coping with the pressure coming from Generation Z employees. Gen Z expects more engaging and meaningful jobs and is far less likely to adhere to the traditional, purely vertical, "chain-of-command" style of leadership that still characterizes many hospitality-related organizations (HROs), not to mention the dimensions of ethics and social responsibility that many people of this new generation want to find in the very nature of their work. Reinventing more employee-centric leadership styles is key to attracting a new generation of talents to our industry.
By Stefano Borzillo, Associate Professor, EHL
Student Accommodations – History of sleep on EHL campus Lausanne
The school created in 1893 by Jacques Tschumi was originally located within the Hôtel d’Angleterre in the Ouchy neighborhood of Lausanne. The first 27 students were urged to sleep on the school’s premises during their semester. But they were no ordinary guests… they had to do chores and keep the establishment spic and span! They attended theory classes while practicing their new skills at this renowned institution.
By Delphine Thonney, Archivist, EHL
HVS Monday Musings: Enabling the Differently Abled in the Hospitality Sector
Diversity and Inclusion (D&I) have now become a business priority for most organizations across industries, as multiple research studies have shown that it not only boosts creativity, innovation, and employee morale but also productivity and bottom line while helping the world to move towards a more equalized economy. Organizations are taking active steps to make their workplaces more diverse and inclusive by focusing on recruiting people of different genders, ethnicity, cultures, nationalities, sexual orientation, and identities. Empowering differently-abled people through employment opportunities has also become one of the top priorities for organizations, including those in the hospitality industry, where guests often perceive an inclusive hotel property or workspace as more accommodative, comfortable, warm, and welcoming.
The Strong Correlation Between: Happy Associates, Guest Satisfaction, and Revenue Maximization in Hotels
Guest satisfaction is the evaluation of the quality of a guest's stay in a hotel, and it impacts how likely they are to return or recommend your property.
By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom
Letting Go of Imposter Syndrome’s Grip on Women & Minorities
Feeling insecure is an all-too-common part of life. In a world that expects us to strive endlessly for perfection with no room for mistakes, remaining secure in one's self and one's achievements can be difficult. But what happens when those feelings of insecurity become constant, even when an individual is successful?
5 Strategies to Win 78% or Greater Employee Engagement
Frontline workers are the engine that drives business. Around the world, 80% of all workers serve on the frontline, working in industries such as construction, hospitality, manufacturing and retail.
By Cristian Grossmann, Founder & CEO, Beekeeper
Satisfying customer expectations: What about employee expectations?
Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions, and connected experiences across all channels. To meet these expectations, companies who want to prioritize their working culture have started to invest in strategies to ensure tailored experiences to help build trust and loyalty, leading to greater customer satisfaction and improved financial performance.
Why aren't you getting a call for job interviews? (Part II)
Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile.
By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona
Prioritizing the Human Stack to Enable Tech Growth
Hotel executives are well aware of the challenges that cumbersome tech stacks and siloed data have created. And yet the overall direction of the industry will continue to demand more and more technology adoption – both for labor efficiencies and revenue growth – further complicating all the platforms in use and necessary interfaces.
By Larry Mogelonsky and Adam Mogelonsky
Do We Need to Reimagine Hospitality Industry Norms to Attract and Retain Employees?
Experts report on the hospitality industry’s “sacred cows” and the need to conduct a careful evaluation of each to determine whether they should remain, be forced to evolve, or eliminated altogether.
Why aren't you getting a call for job interviews? (Part I)
The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions.
By Linchi Kwok, Professor and Department Chair, Cal Poly Pomona
Eight Problems Women Face in Building a Hospitality Career and Action Steps That Can Help
Women face plenty of challenges in building a career. In this column, I'll address some common ones and provide some solutions.
By Mercedes Blanco, HSMAI Sales Advisory Board Member & VP Enterprise Growth, Lighthouse
Why do we all need a work wife? The not-so-new workplace relationship
Our drive to build and maintain interpersonal relationships is a major factor in human social behavior. It therefore comes at no surprise that this motivation also translates in the workplace, where employees form various bonds to satisfy their need for belonging. As the nature of the modern work environment often overlaps with our personal lives, this makes it hard to distinguish between work life and private life.
Train Your Hospitality Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling)
It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see.
By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)