The impact of a learning and development strategy on hospitality profitability
In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality economy” – a sentiment which I wholeheartedly share. It is based on the fact that since the shift from a manufacturing to a service economy, the gateway to success is now via excelling at customer-service provider skills. The industry sectors seeking human-centric, interpersonal soft skills are ever growing. And yet if this is the case, who’s championing, supporting and, ultimately, investing in the training of these highly sought-after competences? Investing in an employee learning and development plan signals a human-centric company culture that not only nurtures growth but also a competitive advantage.
By Markus Venzin, CEO, EHL Group, EHL