Human Resources Opinion Articles

July 6, 2023

The Importance of Pivoting in Hospitality Leadership

Even the best-laid plans can go awry. In the realm of hospitality leadership, the ability to respond quickly to unexpected obstacles is vital for the success of a team. While some challenges may have simple solutions, others may require a complete overhaul of strategies and approaches. This adaptability in the face of problems is known as pivoting, and it is a crucial skill for leaders to cultivate. In this article, we will explore the significance of pivoting in leadership and delve deeper into its benefits.

By Prince Sanders, Hospitality Managing Director, Prince A. Sanders

Opinion Article

July 3, 2023

Empowering Leadership: The Impact of Delegating Authority

In today's dynamic and fast-paced world, effective leadership is crucial for achieving success in any organization. Leadership styles have evolved over time, and one approach that stands out is the concept of delegating authority. Craig Groeschel, a renowned leadership expert, once stated, "If you delegate tasks, you create followers. If you delegate authority, you create leaders." This quote encapsulates the transformative power of empowering individuals with authority. In this article, we will explore the profound impact of delegating authority on fostering leadership development and organizational growth.

By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom

Opinion Article

June 27, 2023

Are Americans on the tipping point of tipping?

In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.

By Linchi Kwok

Opinion Article

June 26, 2023

Redefining the Workforce Landscape: Evolving Patterns in Employment

As of April, the total number of job openings remain elevated at more than 10 million—nearly twice the number of available workers. While the job openings have fallen since their peak at more than 12 million in March 2022, there are still three million more openings than the month before the pandemic began.

By Jamie Mageau, Director of Research Products, U.S. Travel Association

United States

Opinion Article

June 23, 2023

Reinventing leadership styles in the Hospitality Industry

One of today's major challenges in our hospitality industry is coping with the pressure coming from Generation Z employees. Gen Z expects more engaging and meaningful jobs and is far less likely to adhere to the traditional, purely vertical, "chain-of-command" style of leadership that still characterizes many hospitality-related organizations (HROs), not to mention the dimensions of ethics and social responsibility that many people of this new generation want to find in the very nature of their work. Reinventing more employee-centric leadership styles is key to attracting a new generation of talents to our industry.

By Stefano Borzillo, Associate Professor, EHL

Opinion Article

June 22, 2023

Student Accommodations – History of sleep on EHL campus Lausanne

The school created in 1893 by Jacques Tschumi was originally located within the Hôtel d’Angleterre in the Ouchy neighborhood of Lausanne. The first 27 students were urged to sleep on the school’s premises during their semester. But they were no ordinary guests… they had to do chores and keep the establishment spic and span! They attended theory classes while practicing their new skills at this renowned institution.

By Delphine Thonney, Archivist, EHL

Opinion Article

June 19, 2023

HVS Monday Musings: Enabling the Differently Abled in the Hospitality Sector

Diversity and Inclusion (D&I) have now become a business priority for most organizations across industries, as multiple research studies have shown that it not only boosts creativity, innovation, and employee morale but also productivity and bottom line while helping the world to move towards a more equalized economy. Organizations are taking active steps to make their workplaces more diverse and inclusive by focusing on recruiting people of different genders, ethnicity, cultures, nationalities, sexual orientation, and identities. Empowering differently-abled people through employment opportunities has also become one of the top priorities for organizations, including those in the hospitality industry, where guests often perceive an inclusive hotel property or workspace as more accommodative, comfortable, warm, and welcoming.

By Mandeep Lamba, Dipti Mohan, and Dhwani Gupta

India

Ad #1 Hotel PMS

See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo.

Mews

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

Opinion Article

June 16, 2023

The Strong Correlation Between: Happy Associates, Guest Satisfaction, and Revenue Maximization in Hotels

Guest satisfaction is the evaluation of the quality of a guest's stay in a hotel, and it impacts how likely they are to return or recommend your property.

By Muhammad B. Al-Rahahlah, Wellness Concierge & Experiences Manager, Jayasom

Opinion Article

June 14, 2023

Letting Go of Imposter Syndrome’s Grip on Women & Minorities

Feeling insecure is an all-too-common part of life. In a world that expects us to strive endlessly for perfection with no room for mistakes, remaining secure in one's self and one's achievements can be difficult. But what happens when those feelings of insecurity become constant, even when an individual is successful?

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

June 14, 2023

5 Strategies to Win 78% or Greater Employee Engagement

Frontline workers are the engine that drives business. Around the world, 80% of all workers serve on the frontline, working in industries such as construction, hospitality, manufacturing and retail.

By Cristian Grossmann, Founder & CEO, Beekeeper

Opinion Article

June 8, 2023

Satisfying customer expectations: What about employee expectations?

Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions, and connected experiences across all channels. To meet these expectations, companies who want to prioritize their working culture have started to invest in strategies to ensure tailored experiences to help build trust and loyalty, leading to greater customer satisfaction and improved financial performance.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

May 30, 2023

Why aren't you getting a call for job interviews? (Part II)

Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile.

By Linchi Kwok

Opinion Article

May 29, 2023

Prioritizing the Human Stack to Enable Tech Growth

Hotel executives are well aware of the challenges that cumbersome tech stacks and siloed data have created. And yet the overall direction of the industry will continue to demand more and more technology adoption – both for labor efficiencies and revenue growth – further complicating all the platforms in use and necessary interfaces.

By Larry Mogelonsky and Adam Mogelonsky

Opinion Article

May 25, 2023

Do We Need to Reimagine Hospitality Industry Norms to Attract and Retain Employees?

Experts report on the hospitality industry’s “sacred cows” and the need to conduct a careful evaluation of each to determine whether they should remain, be forced to evolve, or eliminated altogether.

By Juliette Gust, Robert Gary Dodds, and Anjani Gandhi

Opinion Article

May 25, 2023

Why aren't you getting a call for job interviews? (Part I)

The unemployment rate is low. Our industry still faces an ongoing labor shortage challenge. Many restaurants and hotels struggle to fill vacant positions.

By Linchi Kwok

Ad AI Hospitality

Ernest - Lighthouse's AI for hoteliers

"Just tell me why my weekend pickup dropped." With Ernest, now you can ask your commercial data anything, and act on the answer.

Lighthouse

Opinion Article

May 24, 2023

Eight Problems Women Face in Building a Hospitality Career and Action Steps That Can Help

Women face plenty of challenges in building a career. In this column, I'll address some common ones and provide some solutions.

By Mercedes Blanco, HSMAI Sales Advisory Board Member & VP Enterprise Growth, Lighthouse

Opinion Article

May 12, 2023

Why do we all need a work wife? The not-so-new workplace relationship

Our drive to build and maintain interpersonal relationships is a major factor in human social behavior. It therefore comes at no surprise that this motivation also translates in the workplace, where employees form various bonds to satisfy their need for belonging. As the nature of the modern work environment often overlaps with our personal lives, this makes it hard to distinguish between work life and private life.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

May 10, 2023

Train Your Hospitality Staff To Elicit Kama Muta (Commonly Called That “Warm, Fuzzy” Feeling)

It’s something that virtually all humans have experienced in our lives, especially those who work in guest-facing jobs in the hospitality industry when we make an authentic, personalized, and heartfelt connection with another human. For me, it seems to happen more often with strangers, rather than with loved ones we routinely see.

By Doug Kennedy, President of the Kennedy Training Network, Kennedy Training Network (KTN)

Opinion Article

May 10, 2023

The impact of a learning and development strategy on hospitality profitability

In his recent TED Talk, fine-dining restauranteur Will Guidara claims “We are on the precipice of a becoming a hospitality economy” – a sentiment which I wholeheartedly share. It is based on the fact that since the shift from a manufacturing to a service economy, the gateway to success is now via excelling at customer-service provider skills. The industry sectors seeking human-centric, interpersonal soft skills are ever growing. And yet if this is the case, who’s championing, supporting and, ultimately, investing in the training of these highly sought-after competences? Investing in an employee learning and development plan signals a human-centric company culture that not only nurtures growth but also a competitive advantage.

By Markus Venzin, CEO, EHL Group, EHL

Opinion Article

May 9, 2023

Using Technology to Make Human Connections: Today’s Hotels Need Both Tech and the Human Touch

Technology is transforming our world in real-time, at an increasingly blistering pace – but at what cost? This question continues to percolate in the background as exciting new innovations enter the fold, quickly stirring up mainstream interest and adoption. It’s a rather interesting duality; human nature informs our relentless pursuit of evolution. Still, many of us fear a future shaped so overwhelmingly by technology. Will tools like ChatGPT disrupt – and then eventually replace – entire industries? Will technological influence supersede human influence? Will we lose sight of human connections and traditional touchpoints? Will we forget about the offline experience in pursuing a better online experience?

By Aaron Shepherd, CEO and Co-Founder of APS (Above Property Services), Above Property Services (APS)

You have reached the last article

To discover more content beyond these 20 pages, please use our search feature or browse by category.