On the sixth of June, the U.S. celebrated National Higher Education Day. This was the perfect opportunity to discuss trends in education related to the hospitality and tourism industry. The development of an industry is closely related to the skills people have learned during their studies and that can be applied in their work environment. Let’s review what is happening in our industry!
Research is typically separated into two different types: fundamental and applied research. While fundamental research aims to bring knowledge from a natural phenomenon and improve our understanding of it, applied research uses existing scientific knowledge to solve real-world problems or address other practical issues. But why are fundamental and applied research so important in our society? Why is it critical for an educational institution to invest its resources in research and development? How does this apply to the hospitality industry?
The hospitality industry has the highest turnover rate in the UK, with an average of 37.6 per cent of employees leaving their jobs each year. In 2023, there’s already been a 46 per cent increase in hospitality job ads, with 42 per cent of new employees who join the industry leaving their roles in the first 90 days. With such a huge turnover of new hires, hotel managers need to dissect the onboarding experience to find out what’s driving such an exodus of employees so soon into their roles. This requires ‘employee listening’ – and then using the insights to drive positive change.
Could it be time to revolutionize the way we lead? With employee expectations changing and the younger generation currently searching for a greater sense of purpose, what does this mean for those in charge of leading and motivating the task force?
In a society that values conformity and uniformity, neurodiversity is often overlooked. However, as more people acknowledge the importance of embracing and celebrating the unique wiring of each individual's brain, change is happening. It's essential to recognize that every person's thought process is distinct not only due to life experiences and culture but also because of their brain's unique functioning.
Introduction: LA Hotel Workers Mount the Largest Hotel Strike Ever
It is easy to evaluate spa and wellness practices in hospitality from a consumer-facing perspective. Obvious touch points include unique treatments, high thread counts, and inviting environments. However, this is all for naught if supporting your employees is not an integral part of supporting your customers’ needs.Having exceptional employees requires transcending the traditional hiring steps of recruiting, interviewing, orienting, and training. It also requires deeper technical and emotional investments. However, some companies fall short when it comes to creating ways to nourish their employees. I do not use the word “nourish” in a hyperbolic sense, but rather literally, as you cannot expect more from your employees than you are willing to give to them.
Even the best-laid plans can go awry. In the realm of hospitality leadership, the ability to respond quickly to unexpected obstacles is vital for the success of a team. While some challenges may have simple solutions, others may require a complete overhaul of strategies and approaches. This adaptability in the face of problems is known as pivoting, and it is a crucial skill for leaders to cultivate. In this article, we will explore the significance of pivoting in leadership and delve deeper into its benefits.
In today's dynamic and fast-paced world, effective leadership is crucial for achieving success in any organization. Leadership styles have evolved over time, and one approach that stands out is the concept of delegating authority. Craig Groeschel, a renowned leadership expert, once stated, "If you delegate tasks, you create followers. If you delegate authority, you create leaders." This quote encapsulates the transformative power of empowering individuals with authority. In this article, we will explore the profound impact of delegating authority on fostering leadership development and organizational growth.
In the old times, Americans typically tip 15 – 20% of the pre-tax bill in sit-down restaurants with wait staff. For hotel room service, tipping 10% is expected if gratuity is already included; otherwise, 20% or more should be added.
As of April, the total number of job openings remain elevated at more than 10 million—nearly twice the number of available workers. While the job openings have fallen since their peak at more than 12 million in March 2022, there are still three million more openings than the month before the pandemic began.
One of today's major challenges in our hospitality industry is coping with the pressure coming from Generation Z employees. Gen Z expects more engaging and meaningful jobs and is far less likely to adhere to the traditional, purely vertical, "chain-of-command" style of leadership that still characterizes many hospitality-related organizations (HROs), not to mention the dimensions of ethics and social responsibility that many people of this new generation want to find in the very nature of their work. Reinventing more employee-centric leadership styles is key to attracting a new generation of talents to our industry.
The school created in 1893 by Jacques Tschumi was originally located within the Hôtel d’Angleterre in the Ouchy neighborhood of Lausanne. The first 27 students were urged to sleep on the school’s premises during their semester. But they were no ordinary guests… they had to do chores and keep the establishment spic and span! They attended theory classes while practicing their new skills at this renowned institution.
Diversity and Inclusion (D&I) have now become a business priority for most organizations across industries, as multiple research studies have shown that it not only boosts creativity, innovation, and employee morale but also productivity and bottom line while helping the world to move towards a more equalized economy. Organizations are taking active steps to make their workplaces more diverse and inclusive by focusing on recruiting people of different genders, ethnicity, cultures, nationalities, sexual orientation, and identities. Empowering differently-abled people through employment opportunities has also become one of the top priorities for organizations, including those in the hospitality industry, where guests often perceive an inclusive hotel property or workspace as more accommodative, comfortable, warm, and welcoming.
Guest satisfaction is the evaluation of the quality of a guest's stay in a hotel, and it impacts how likely they are to return or recommend your property.
Feeling insecure is an all-too-common part of life. In a world that expects us to strive endlessly for perfection with no room for mistakes, remaining secure in one's self and one's achievements can be difficult. But what happens when those feelings of insecurity become constant, even when an individual is successful?
Frontline workers are the engine that drives business. Around the world, 80% of all workers serve on the frontline, working in industries such as construction, hospitality, manufacturing and retail.
Customer expectations have changed significantly in recent years. Today, they expect companies to go beyond the basics of quality service and fair pricing. They want proactive service, personalized interactions, and connected experiences across all channels. To meet these expectations, companies who want to prioritize their working culture have started to invest in strategies to ensure tailored experiences to help build trust and loyalty, leading to greater customer satisfaction and improved financial performance.
Last Thursday, we shared a few resume-writing tips to pass AI screening and the 6-second test. Today, we will visit tips on how to build an appealing LinkedIn profile.
Hotel executives are well aware of the challenges that cumbersome tech stacks and siloed data have created. And yet the overall direction of the industry will continue to demand more and more technology adoption – both for labor efficiencies and revenue growth – further complicating all the platforms in use and necessary interfaces.