In today's competitive job market, soft skills are more important than ever. Employers are on the lookout for candidates who not only have the necessary technical skills but also possess soft skills. These soft skills are crucial for jobs that involve customer service and interaction.
For close to a century, Hospitality Sales & Marketing Association International (HSMAI) has stood as a guiding light for innovation, support, and community growth within the hotel sales, marketing, and revenue optimization fields. Now, as we begin the countdown to our momentous 100-year anniversary in 2027, we’re excited to unveil the Century Campaign for the HSMAI Foundation.
Decision-making under pressure is a core leadership skill needed in life and business. Leadership bias may not be immediately obvious but they are a stumbling block Managers of today must become aware of to succeed. The human brain is very powerful but also comes with its limitations. Indeed, it can’t handle the tremendous amount of data coming in every second… Naturally, to simplify information processing, we take shortcuts which are called heuristic or cognitive biases.
In the contemporary era, technological advances and the global economy have blurred the boundaries between work and family life, presenting challenges at individual, organizational, and governmental levels.
In the vibrant world of the hospitality industry, diversity and inclusion stand as pillars of innovation, growth, and resilience. A diverse workforce reflects a diverse customer base, ensuring every guest feels seen, heard, and valued. Yet, fostering a culture of diversity and inclusion goes beyond mere representation. It involves creating an environment where all individuals thrive, regardless of their background. Here are six strategies to effectively promote diversity and inclusion in the hospitality industry.
As a Student Ambassador, applicants, and prospective students often come to me with a series of questions that show the same main concerns. In this article, I want you to have direct access to the most frequently asked questions, so you don't waste any time and help you make the best choice for you when selecting a bachelor's degree program or college to study at for the next phase of your education.
It is no secret that we are still facing a labor shortage. However, the hospitality industry isn’t just grappling with a talent shortage, we are dealing with a retention problem. The answer may lie in the way we approach leadership. I brought this topic to the HSMAI Revenue Optimization Advisory Board to discuss purpose-driven leadership in revenue optimization.
In today's interconnected world, data is hailed as the backbone of progress and innovation. It shapes decisions, policies, and designs across various fields. However, what if the data we rely on is inherently biased, favoring one gender over another? This is the crux of the issue explored in the groundbreaking book, "Invisible Women: Exposing Data Bias in a World Designed for Men" by Caroline Criado Perez.
The six-month collaboration between Dr Sébastien Fernandez, (Associate Professor of Organizational Behavior at EHL) and Alberto Casciano (PhD candidate in Industrial/Organizational Psychology at Trento University, Italy), has been the first of its kind and has set the wheels in motion for similar future academic research partnerships at EHL. This association between an EHL research professor and an external PhD student - which came about tentatively and provisionally - has proven to be extremely fruitful, both personally and professionally.
In the dynamic landscape of the hospitality industry, the pursuit of excellence and innovation is not merely a goal, but an imperative. To achieve this, businesses require well-crafted human resources solutions and effective training programs that cater to their specific needs and challenges. In this pursuit, the trend towards engaging smaller, bespoke HR solutions and training consultancies staffed by seasoned industry experts is rapidly gaining traction.
As with all schools, associations, communities and families, EHL has its own language. We're not talking about the national language on campus, we're talking about a special vocabualary only acquired and understood by other insiders. For EHL students, using this specific language is part of everyday life but for other people including those just starting their career at EHL, some acronyms and names might ring no bell at all.
Employee retention strategies are essential to the ongoing success and profitability of any business, small or large. Why? Well, happy and productive employees create an environment that is conducive to growth, while loyal employees can help you save time and effort in recruiting and training new staff.
Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels.
2022 witnessed a historic breakthrough as Banker Stacey Macken, with an illustrious four-year tenure at BNP Paribas in London's bustling financial hub, secured an astonishing £2 million victory against the renowned French bank. The landmark case unveiled deep-seated gender pay discrimination, marking a resounding call for accountability within corporate giants.
EHL's Master of Science in Global Hospitality Business (MGH) provides not only a 360-degree view of the industry and its different departments and challenges, but also offers experience and understanding of countries' different cultural needs, giving learners a complete global overview of the industry. So what are the most memorable and transversal features of this program, what are the best reasons for doing a Master’s Degree and how can they help prepare graduates for today's changing business landscape?
Contrary to popular belief, finding a balance between work and motherhood is not an insurmountable challenge. Although there may not be a clear-cut formula or step-by-step guide available, it doesn't mean we can't delve into this crucial topic together. In fact, exploring the delicate dance between professional pursuits and motherhood can open up a world of possibilities and empower women to create their own unique paths.
To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants.
In today's fiercely competitive higher education landscape, colleges and universities must implement innovative marketing strategies that can efficiently attract and convert potential students. And, with the advent of the digital revolution, there has been a fundamental shift in the way marketing works. No longer is it enough to rely on traditional methods such as generic websites, print ads, brochures, flyers, and info sessions. In education institutions, YOU, therefore, need to embrace digital strategies like content marketing.
As employment trends and workplace technology continue to evolve quickly, it’s hard to predict what future jobs and careers will look like. One thing remains clear: the most valuable asset of every organization will always be its human capital. Recent studies prove that happy workplace and positive human interactions remain the key to success for any organization that employs people, or provides services and/or products for people, no matter what digitalization and AI technology brings.
Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit.