Human Resources Opinion Articles

September 14, 2023

Unlocking Excellence: The Power of Bespoke HR Solutions and Training Consultancies

In the dynamic landscape of the hospitality industry, the pursuit of excellence and innovation is not merely a goal, but an imperative. To achieve this, businesses require well-crafted human resources solutions and effective training programs that cater to their specific needs and challenges. In this pursuit, the trend towards engaging smaller, bespoke HR solutions and training consultancies staffed by seasoned industry experts is rapidly gaining traction.

By Robert Gary Dodds, Founder and Managing Partner, Cayuga Hospitality Consultants

Opinion Article

September 8, 2023

The Secret Language of EHL Students

As with all schools, associations, communities and families, EHL has its own language. We're not talking about the national language on campus, we're talking about a special vocabualary only acquired and understood by other insiders. For EHL students, using this specific language is part of everyday life but for other people including those just starting their career at EHL, some acronyms and names might ring no bell at all.

By Chiara Eckenschwiller, Final Year Student, EHL

Opinion Article

September 7, 2023

Employee retention strategies: Keep your team engaged and productive

Employee retention strategies are essential to the ongoing success and profitability of any business, small or large. Why? Well, happy and productive employees create an environment that is conducive to growth, while loyal employees can help you save time and effort in recruiting and training new staff.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

September 7, 2023

The Skills Gap in the Hospitality Industry

Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels.

By Daniel Ciapponi, Senior Lecturer, EHL Passugg

Opinion Article

September 6, 2023

Equal opportunities: Insights by the EQUAL-SALARY Foundation

2022 witnessed a historic breakthrough as Banker Stacey Macken, with an illustrious four-year tenure at BNP Paribas in London's bustling financial hub, secured an astonishing £2 million victory against the renowned French bank. The landmark case unveiled deep-seated gender pay discrimination, marking a resounding call for accountability within corporate giants.

By Jie Yu Kerguignas, Assistant Professor, EHL

Opinion Article

September 5, 2023

Reasons for doing a Master’s Degree and opening up to the world

EHL's Master of Science in Global Hospitality Business (MGH) provides not only a 360-degree view of the industry and its different departments and challenges, but also offers experience and understanding of countries' different cultural needs, giving learners a complete global overview of the industry. So what are the most memorable and transversal features of this program, what are the best reasons for doing a Master’s Degree and how can they help prepare graduates for today's changing business landscape?

By Beatrice Venturini, Hospitality Insights content editor, EHL

Opinion Article

September 4, 2023

Navigating the Delicate Dance: Balancing Work and Motherhood

Contrary to popular belief, finding a balance between work and motherhood is not an insurmountable challenge. Although there may not be a clear-cut formula or step-by-step guide available, it doesn't mean we can't delve into this crucial topic together. In fact, exploring the delicate dance between professional pursuits and motherhood can open up a world of possibilities and empower women to create their own unique paths.

By Ana McFee, Business Development Senior Manager, EHL

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Opinion Article

September 1, 2023

11 In-Demand Hospitality Resume Skills

To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants.

By Frank Giannotti, Lecturer and International Career Coordinator, EHL

Opinion Article

August 31, 2023

Why Should Your Education Institution Invest in Content Marketing?

In today's fiercely competitive higher education landscape, colleges and universities must implement innovative marketing strategies that can efficiently attract and convert potential students. And, with the advent of the digital revolution, there has been a fundamental shift in the way marketing works. No longer is it enough to rely on traditional methods such as generic websites, print ads, brochures, flyers, and info sessions. In education institutions, YOU, therefore, need to embrace digital strategies like content marketing.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

August 30, 2023

Cultivating a happy workplace with wellbeing-focused leadership

As employment trends and workplace technology continue to evolve quickly, it’s hard to predict what future jobs and careers will look like. One thing remains clear: the most valuable asset of every organization will always be its human capital. Recent studies prove that happy workplace and positive human interactions remain the key to success for any organization that employs people, or provides services and/or products for people, no matter what digitalization and AI technology brings.

By Insa Thalau, Head of Management Workshops & Seminars, EHL

Opinion Article

August 29, 2023

6 great ways to reduce absenteeism and turnover rates in the workplace

Absenteeism and high turnover rates are two of the most common difficulties that leaders are facing in today’s tricky employment market where employees are leaving their jobs more frequently and feeling less committed than ever before. While these phenomena are affecting all industries, the services industry is particularly hard hit.

By Bertrand Audrin, Assistant Professor, EHL

Opinion Article

August 25, 2023

How to promote team empowerment through servant leadership theory

Leaders who prioritize meeting the needs of their subordinates over their own or the organization's are practicing servant leadership theory. Putting people ahead of power is not the usual leadership paradigm most of us are accustomed to, and yet, research is beginning to show that amazing things can happen when leaders decide to make serving their team a priority.

By Steffen Raub, Full Professor Human Resources/Organisational Behaviour, EHL

Opinion Article

August 23, 2023

Let's Talk Business: Busting Three Myths About the Hospitality Industry

A career in the hospitality industry isn't limited to lodging and restaurant space; it includes all aspects of travel and tourism, event management, theme parks, outdoor recreation, gaming and entertainment. Wherever there is customer service, there is a need for hospitality training.

By AJ Aluri, Founding Director of the HIT Lab - Associate Professor of Hospitality and Tourism, West Virginia University

Opinion Article

August 17, 2023

Youth are face of Saudi tourism, proudly showcasing Kingdom’s rich heritage and hospitality to the world

The theme for the Future Hospitality Summit (FHS) 2023, taking place from 25-27 September at Hilton Abu Dhabi Yas Island in Abu Dhabi, is ‘Focus on investment’. The conference programme will comprise several content tracks under the main theme, including Investment, Operating Models, Innovation, the Future of Tourism and ESG. In the lead up to the event we asked several industry partners about their focus on investment in 2023 and beyond.

By Mark De Cocinis, CEO, Boutique Group

Opinion Article

August 10, 2023

Employee Empowerment: Create an engaged and productive workforce

When roadblocks are deliberately thrown in your way, particularly in the workplace, it can be discouraging or even disheartening. Workers can sense when they are able to do more, but often lack the power or means to achieve their goals or even to speak up and express their frustration. Working in such an environment is highly irritating, which can lead to defeatism, reduced efficiency, and detachment.

By Ana McFee, Business Development Senior Manager, EHL

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Opinion Article

August 8, 2023

The Art of Delegation: Empowering Your Team for Success

In today’s fast-paced and competitive business world, effective delegation is a key skill that successful leaders must master. Delegation is not just about assigning tasks; it’s about empowering your team, maximizing productivity, and achieving overall success. By mastering the art of delegation, you can unlock the full potential of your team and drive outstanding results. Here are some essential tips to help you delegate effectively.

By Prince Sanders, Hospitality Managing Director, Prince A. Sanders

Opinion Article

August 3, 2023

Holacracy or wholly crazy? Is a flattened hierarchy suitable to hospitality?

One concept in the hospitality sector, known for its traditionally very vertical hierarchical structure, is sparking discussion about the future of specific hospitality industry organizations. It's called “holacracy,” a flattened organizational structure that seeks to distribute authority and empower employees at all levels. But is this innovative approach compatible with the hospitality industry's complex, highly hierarchical dynamics? In this article, we examine the question: Is a flattened organizational structure suitable for organizations in the hospitality industry?

By Stefano Borzillo and Steffen Raub

Opinion Article

August 2, 2023

Train The Trainer Course: Develop Your Instructional Skillset

The train-the-trainer (TTT) model has become increasingly accepted in recent years. Also known as pyramidal training, triadic training, and helper model training. It is highly efficient and cost-effective when it comes to translating research into practice, or providing ongoing support to trainees. This makes it an attractive option for those looking to train individuals in a wide variety of different contexts.

By Jens-Henning Peters

Opinion Article

July 25, 2023

Best Practices for improving employees' performance

A company’s success is heavily dependent on the performance of its employees. It’s vital that managers take the necessary steps to help foster employee performance, so that goals are being surpassed, and the business is thriving.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

July 25, 2023

Recent Case Against Hotels Clarifies Responsibilities Regarding Sex Trafficking

On May 19, 2023, a judge in California agreed to dismiss a complaint against several hotels and their franchisees. (the “G6 Hospitality” case). This ruling in the Northern District of California is one of several over the last few years addressing the sufficiency of allegations against hospitality businesses for claims under The Trafficking Victims Protection Reauthorization Act (TVPRA). Notably, it underscores the importance of clearly defined protocols and boundaries for hospitality businesses.

By Danielle Dudai, Of Counsel, HBS