Human Resources Opinion Articles - Hospitality Net

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Opinion Article

October 6, 2023

From a Cashier to Sommelier

In the enchanting world of hospitality, where dreams are woven into reality, one man’s remarkable journey stands out like a beacon of inspiration. Meet Seth Shelton, the shining star of Primland, where he currently holds the prestigious position of Head Waiter, sommelier From his humble beginnings as a sandwich shop cashier to ascending the ranks at Primland, Seth’s story epitomizes the power of dedication and passion in carving a successful career.

By Mohammad Rakan Al-Jarrah, Luxury Hotelier, Chef, Primland Auberge Resorts Collection, Mohammad Rakan Al-Jarrah

Opinion Article

October 5, 2023

How to Use Neuroscience to Navigate Culture Change in the Workplace

The workplace has undergone remarkable transformations in the 21st century, characterized by the rapid integration of technology, the rise of remote and flexible work arrangements, and a shift towards collaborative and innovative work cultures. However, our brains have not fully adapted to these modern dynamics, often struggling to cope with the constant influx of digital information, the demand for multitasking, and the need to navigate complex virtual and physical workspaces.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

October 4, 2023

Being a Young Leader in The Workplace: 5 Tips to Address Ageism

As rising leaders, we often encounter age-related biases such as assumptions of inexperience, lack of credibility, or limited knowledge. We may also face barriers in accessing growth opportunities, receiving mentorship, and being entrusted with higher-level responsibilities. These challenges can hinder our professional development, career advancement, and overall job satisfaction. Addressing age discrimination and fostering inclusivity is not only crucial for promoting an equitable work environment but also for unlocking the potential of young leaders in revenue optimization. I brought this topic to the HSMAI Revenue Optimization Rising Leaders Council to discuss how to address this important topic.

By Yvonne Gu McDowell, CRME, CHDM, CHBA, Director of Revenue Strategy, Outrigger Kaanapali Beach Resort, Outrigger

Opinion Article

October 3, 2023

15 Hobbies that will help you develop important soft skills

In today's competitive job market, soft skills are more important than ever. Employers are on the lookout for candidates who not only have the necessary technical skills but also possess soft skills. These soft skills are crucial for jobs that involve customer service and interaction.

By Frank Giannotti, Lecturer and International Career Coordinator, EHL

Opinion Article

September 29, 2023

HSMAI Century Campaign: Building a Bridge to Our Brightest Future

For close to a century, Hospitality Sales & Marketing Association International (HSMAI) has stood as a guiding light for innovation, support, and community growth within the hotel sales, marketing, and revenue optimization fields. Now, as we begin the countdown to our momentous 100-year anniversary in 2027, we’re excited to unveil the Century Campaign for the HSMAI Foundation.

Opinion Article

September 27, 2023

Leadership Bias: how to identify and overcome it

Decision-making under pressure is a core leadership skill needed in life and business. Leadership bias may not be immediately obvious but they are a stumbling block Managers of today must become aware of to succeed. The human brain is very powerful but also comes with its limitations. Indeed, it can’t handle the tremendous amount of data coming in every second… Naturally, to simplify information processing, we take shortcuts which are called heuristic or cognitive biases.

By Shaan Madhavji, EHL Student Assistant - Global Alliance & Partnerships Coordinator, EHL

Opinion Article

September 26, 2023

How balancing work and family in the digital era can be challenging

In the contemporary era, technological advances and the global economy have blurred the boundaries between work and family life, presenting challenges at individual, organizational, and governmental levels.

By Dr. Sowon Kim, Associate Professor, EHL

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The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Opinion Article

September 25, 2023

Title: "6 Strategies for Promoting Diversity and Inclusion in the Hospitality Industry"

In the vibrant world of the hospitality industry, diversity and inclusion stand as pillars of innovation, growth, and resilience. A diverse workforce reflects a diverse customer base, ensuring every guest feels seen, heard, and valued. Yet, fostering a culture of diversity and inclusion goes beyond mere representation. It involves creating an environment where all individuals thrive, regardless of their background. Here are six strategies to effectively promote diversity and inclusion in the hospitality industry.

By Anton Safonov, Co-Founder & Chief Strategy Officer, Aquarius Hospitality Solutions

Opinion Article

September 25, 2023

Top questions I get asked as an EHL ambassador

As a Student Ambassador, applicants, and prospective students often come to me with a series of questions that show the same main concerns. In this article, I want you to have direct access to the most frequently asked questions, so you don't waste any time and help you make the best choice for you when selecting a bachelor's degree program or college to study at for the next phase of your education.

By Chiara Eckenschwiller, Final Year Student, EHL

Opinion Article

September 20, 2023

The Importance of Purposeful Leadership in Today’s Labor Climate

It is no secret that we are still facing a labor shortage. However, the hospitality industry isn’t just grappling with a talent shortage, we are dealing with a retention problem. The answer may lie in the way we approach leadership. I brought this topic to the HSMAI Revenue Optimization Advisory Board to discuss purpose-driven leadership in revenue optimization.

By Tess McGoldrick, Vice President, Travel & Hospitality, Revenue Analytics, HSMAI Revenue Optimization Advisory Board Member, Revenue Analytics

Opinion Article

September 15, 2023

Gender Data Gap: Understanding the Bias in Our Data

In today's interconnected world, data is hailed as the backbone of progress and innovation. It shapes decisions, policies, and designs across various fields. However, what if the data we rely on is inherently biased, favoring one gender over another? This is the crux of the issue explored in the groundbreaking book, "Invisible Women: Exposing Data Bias in a World Designed for Men" by Caroline Criado Perez.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

September 14, 2023

Visiting PhD students at EHL: A first successful experience

The six-month collaboration between Dr Sébastien Fernandez, (Associate Professor of Organizational Behavior at EHL) and Alberto Casciano (PhD candidate in Industrial/Organizational Psychology at Trento University, Italy), has been the first of its kind and has set the wheels in motion for similar future academic research partnerships at EHL. This association between an EHL research professor and an external PhD student - which came about tentatively and provisionally - has proven to be extremely fruitful, both personally and professionally.

By Beatrice Venturini, Hospitality Insights content editor, EHL

The next-gen metrics that move hotel P&L

Hotel tech has changed what's possible – and measurable. RevPAR and ADR aren't enough; discover the metrics that really matter.

Opinion Article

September 14, 2023

Unlocking Excellence: The Power of Bespoke HR Solutions and Training Consultancies

In the dynamic landscape of the hospitality industry, the pursuit of excellence and innovation is not merely a goal, but an imperative. To achieve this, businesses require well-crafted human resources solutions and effective training programs that cater to their specific needs and challenges. In this pursuit, the trend towards engaging smaller, bespoke HR solutions and training consultancies staffed by seasoned industry experts is rapidly gaining traction.

By Robert Gary Dodds, Founder and Managing Partner, Cayuga Hospitality Consultants

Opinion Article

September 8, 2023

The Secret Language of EHL Students

As with all schools, associations, communities and families, EHL has its own language. We're not talking about the national language on campus, we're talking about a special vocabualary only acquired and understood by other insiders. For EHL students, using this specific language is part of everyday life but for other people including those just starting their career at EHL, some acronyms and names might ring no bell at all.

By Chiara Eckenschwiller, Final Year Student, EHL

Opinion Article

September 7, 2023

Employee retention strategies: Keep your team engaged and productive

Employee retention strategies are essential to the ongoing success and profitability of any business, small or large. Why? Well, happy and productive employees create an environment that is conducive to growth, while loyal employees can help you save time and effort in recruiting and training new staff.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

September 7, 2023

The Skills Gap in the Hospitality Industry

Labor is the biggest single cost for hospitality institutions, yet many hotel and tourism industry employers are facing an industry-wide shortage of qualified employees. Travel and tourism may be up as global levels of wealth increase, but there are fewer qualified hospitality workers across the entire industry - from casinos and cruise ships to restaurants and hotels.

By Daniel Ciapponi, Senior Lecturer, EHL Passugg

Opinion Article

September 6, 2023

Equal opportunities: Insights by the EQUAL-SALARY Foundation

2022 witnessed a historic breakthrough as Banker Stacey Macken, with an illustrious four-year tenure at BNP Paribas in London's bustling financial hub, secured an astonishing £2 million victory against the renowned French bank. The landmark case unveiled deep-seated gender pay discrimination, marking a resounding call for accountability within corporate giants.

By Jie Yu Kerguignas, Assistant Professor, EHL

Opinion Article

September 5, 2023

Reasons for doing a Master’s Degree and opening up to the world

EHL's Master of Science in Global Hospitality Business (MGH) provides not only a 360-degree view of the industry and its different departments and challenges, but also offers experience and understanding of countries' different cultural needs, giving learners a complete global overview of the industry. So what are the most memorable and transversal features of this program, what are the best reasons for doing a Master’s Degree and how can they help prepare graduates for today's changing business landscape?

By Beatrice Venturini, Hospitality Insights content editor, EHL

Opinion Article

September 4, 2023

Navigating the Delicate Dance: Balancing Work and Motherhood

Contrary to popular belief, finding a balance between work and motherhood is not an insurmountable challenge. Although there may not be a clear-cut formula or step-by-step guide available, it doesn't mean we can't delve into this crucial topic together. In fact, exploring the delicate dance between professional pursuits and motherhood can open up a world of possibilities and empower women to create their own unique paths.

By Ana McFee, Business Development Senior Manager, EHL

Opinion Article

September 1, 2023

11 In-Demand Hospitality Resume Skills

To increase your chances of getting hired in hospitality, it's important to make sure your CV showcases the skills that are valued by both human recruiters and AI-screening bots. Make sure you highlight these 11 hospitality resume skills to stand out from other applicants.

By Frank Giannotti, Lecturer and International Career Coordinator, EHL