In the highly competitive hospitality industry, the key to success often lies in consistently delivering guest experiences.
Are you contemplating a career change? It's a journey many embark upon, and it's never too late to start. Whether you're in your 30s, 40s, or 50s, changing careers is a significant step that requires thought, passion, and strategy. This article explores the signs that you're ready for a career change and how to navigate this transition at any stage in your life.
In my hometown of Barrie, Ontario, I spent some time chatting with some of the GMs of the hotels within our city limits. Most hotels in Barrie are what we would call “limited service”, however, some do offer more than others when it comes to amenities. I asked each GM what type of true service training each employee receives. Their answers were hit-and-miss. Some offer in-house training, and others offer the brand standard training, but very few of them truly offer service training. Also, due to the increasing turnover of staff, it is difficult to indoctrinate employees fully in a hotel’s service culture. The industry grapples with such high turnover. Do hotels invest in a full training curriculum, or do they train on the job as they expect 30% or more to leave the hotel due to any number of issues?
Artificial Intelligence (AI) is evident all around us. It is the next level up of being technology proficient and effective in running a business and or in all sectors of the economy, including education.
Leadership often becomes entangled with formal positions and hierarchical structures. The common misconception prevails that leadership is solely determined by rank. However, in the intricate dance of influence and trust, true leadership transcends organizational charts.
In an ever-evolving global landscape of education, the pursuit of excellence is not merely a goal; it is a necessity. Educational institutions around the world are entrusted with the crucial task of nurturing the next generation of leaders, thinkers, and innovators. To meet this profound responsibility, institutions like yours must continually adapt, innovate, and refine their curricula and programs. Enter the art of curricula and program evaluation—a practice that stands at the crossroads of progress and excellence.
Have you ever wondered what separates an unforgettable educational experience from a forgettable one? What makes some classrooms come alive with curiosity and engagement, while others seem to lull students into monotony? Traditional teaching methods are undergoing a profound transformation. Innovative teaching techniques are taking center stage, redefining the way we approach learning and teaching.
During the pandemic, around 70% of all hospitality workers in the United States were laid off. While travel volumes have largely returned to their 2019 levels, much of the industry’s labor force has opted not to return, choosing other opportunities and career paths instead.
The answer to this question may surprise you, especially when it comes to vocational education and training programs.
The service industry, characterized by its direct interaction with customers, is a prominent pillar in today's economy. From hospitality to retail, healthcare to finance, the quality of service makes or breaks a business. This isn't merely about job satisfaction; it's about how invested employees are in their company's mission and goals.
Imagine a workplace where everyone's thoughts and ideas matter, where collaboration flows naturally. Facilitation skills are the key to making this happen. By developing these skills, you become the glue that holds teams together. You can resolve conflicts, guide decision-making, and make meetings more focused and productive. Whether you're a manager, a team leader, or a team member, it can help you build better working relationships and create a positive work environment. It's all about working together smoothly.
After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the recovery phase. According to a report from the UNWTO, international arrivals surged to 80% of pre-pandemic levels in the first quarter of 2023. Approximately 235 million tourists embarked on international travel during the first three months of the year, marking a two-fold increase year-on-year. The current issue is no longer a lack of tourists but rather a shortage of personnel to cater to the throngs of visitors.
In the first part of a mini series on toxicity in the workplace, we explore the linkages between toxic work environments and employee turnover. These relationships exist at multiple levels, including the destruction of positive work values, undermining of trust and individual confidence, limitations to the individual development of employees and, last but not least, high stress levels leading to employee burnout.
In the lead up to the 6th annual Scholarship of Teaching and Learning (SoTL), Dr Laura Zizka introduces the theme that will headline this dynamic pedagogical event: the ubiquitous role of AI in education. In this opinion piece, she airs her views on the pervasive Chat GPT technology and how to best harness it for the accompanying tool that it is.
In the first part of a mini series on toxicity in the workplace, we explore the relationship between toxic work environments – or “toxicity” in the workplace – and turnover. Employee turnover is an everlasting concern for the hospitality industry. Industry insiders complain about a “turnover culture”. Hospitality firms have difficulties in attracting and retaining talent. Last but not least, the COVID-19 pandemic and the following “great resignation” have made matters even worse. Needless to say that hospitality organizations are keen on minimizing factors that may contribute to even higher employee turnover.
Praise may well be one of the most underestimated managerial tools. Anecdotal evidence suggests that many people wish they would receive more positive feedback, praise, encouragement and recognition from their significant others. And many adults deplore not having received enough pats on the back and positive encouragement from their parents in childhood and adolescence. The consequences of this lack of recognition for relationships and psychological well-being in adult life can be very negative.
The hospitality industry is always changing and schools need to keep up with the latest trends to provide students with the best education possible. In this blog post, we'll be talking about the significance of adaptive curricula and providing some helpful tips for schools to stay relevant and attract more students. We'll also be discussing some of the exciting new trends in the hospitality industry and education, and how schools can align their curricula with these trends to provide students with the skills they need to succeed in this fast-paced sector. So, let's dive in and explore how hospitality schools approach the challenge of preparing students for the hospitality jobs of the future!
In the wake of the Covid 19 pandemic, labor shortage and talent management challenges have been propelled to the top of the agenda in many industries. However, the cruise industry has been particularly hard hit. While more than 1.8 million people were employed in the cruise industry in 2019, by 2022 that number had dropped by almost 40%. When business picked up faster than expected, filling open positions became the number one priority. However, of the nearly 600,000 cruise line employees laid off in 2021, nearly 40 percent have not returned to work in the industry.
Our brains are a remarkable tool that we rely on for guidance and understanding. Trusting in our own cognitive abilities is essential, as it allows us to navigate through life's challenges, recognize potential threats, and seek meaningful connections. It is through our brain's intricate wiring that we can detect danger, attract potential partners, and solve the problems that come our way.
Mention internship and the industry is likely to echo that they all know about it: namely, students on short stints to learn on-the-job for an allowance. What may be overlooked is the significance of fulfilling students' psychological needs during internships. This article reports a study that examined the current situation of how students' psychological needs are being met or otherwise. Recommendations are included to help hospitality organizations better manage internships towards improving the retention of future talents.