Advertisement

Opinion Articles

Opinion Article

Could revenue management solve hospitality’s labor shortage?

After suffering the effects of COVID-19 for several long years, the tourism and hotel industries are now fully entering the recovery phase. According to a report from the UNWTO, international arrivals surged to 80% of pre-pandemic levels in the first quarter of 2023. Approximately 235 million tourists embarked on international travel during the first three months of the year, marking a two-fold increase year-on-year. The current issue is no longer a lack of tourists but rather a shortage of personnel to cater to the throngs of visitors.

Cindy HeoAndrew Brenner
By Cindy Heo and Andrew Brenner
Opinion Article

“Detoxification” of work environments: A pragmatic framework

In the first part of a mini series on toxicity in the workplace, we explore the linkages between toxic work environments and employee turnover. These relationships exist at multiple levels, including the destruction of positive work values, undermining of trust and individual confidence, limitations to the individual development of employees and, last but not least, high stress levels leading to employee burnout.

Stefano BorzilloSteffen Raub
By Stefano Borzillo and Steffen Raub
Opinion Article

The power of praise – Give your staff more recognition!

Praise may well be one of the most underestimated managerial tools. Anecdotal evidence suggests that many people wish they would receive more positive feedback, praise, encouragement and recognition from their significant others. And many adults deplore not having received enough pats on the back and positive encouragement from their parents in childhood and adolescence. The consequences of this lack of recognition for relationships and psychological well-being in adult life can be very negative.

Steffen RaubSébastien Fernandez
By Steffen Raub and Sébastien Fernandez
Ad #1 Hotel PMS
See why hotels are switching to Mews

Revenue up. Manual work down. Hotels using Mews see 35% higher RevPAR and 45% more upsells. Book a free demo. 
Mews
Opinion Article

Labor shortage in the cruise industry - How to attract the millenials

In the wake of the Covid 19 pandemic, labor shortage and talent management challenges have been propelled to the top of the agenda in many industries. However, the cruise industry has been particularly hard hit. While more than 1.8 million people were employed in the cruise industry in 2019, by 2022 that number had dropped by almost 40%. When business picked up faster than expected, filling open positions became the number one priority. However, of the nearly 600,000 cruise line employees laid off in 2021, nearly 40 percent have not returned to work in the industry.

Steffen Raub
By Steffen Raub, Full Professor Human Resources/Organisational Behaviour, EHL
Opinion Article

How cognitive distortions affect employee performance

Our brains are a remarkable tool that we rely on for guidance and understanding. Trusting in our own cognitive abilities is essential, as it allows us to navigate through life's challenges, recognize potential threats, and seek meaningful connections. It is through our brain's intricate wiring that we can detect danger, attract potential partners, and solve the problems that come our way.

Ana McFee
By Ana McFee, Business Development Senior Manager, EHL
Opinion Article

More Than Just Interns

Mention internship and the industry is likely to echo that they all know about it: namely, students on short stints to learn on-the-job for an allowance. What may be overlooked is the significance of fulfilling students' psychological needs during internships. This article reports a study that examined the current situation of how students' psychological needs are being met or otherwise. Recommendations are included to help hospitality organizations better manage internships towards improving the retention of future talents.

Lee-Keng Ng
By Lee-Keng Ng, Associate Professor, Singapore Institute of Technology (SIT)
Opinion Article

Managing a Diverse Workforce in the Hospitality Industry: Strategies for Inclusive Leadership

The service industry, a broad sector ranging from hospitality and tourism to health and retail, is one of the most diverse sectors globally. In such a landscape, leading a multicultural, multi-generational, and multi-gendered workforce is both an opportunity and a challenge. Properly harnessed, diversity can foster innovation, enhance customer service, and drive business growth. However, achieving these benefits demands more than acknowledging diversity—it requires a dedicated approach to inclusive leadership.

Prince Sanders
By Prince Sanders, Hospitality Managing Director, Prince A. Sanders
Opinion Article

How to Improve Hotel Productivity (Without Burning Out Staff)

The hotel, food services, and hospitality industry had the highest burnout rate globally in 2019. Roughly 80% of employees in this sector reported feeling overwhelmed by their workload. Now, combine this with the increased stress of the last three years, rising demand for services, and a lack of staff. Sounds like burnout in the making, right?

Lauren Hall
By Lauren Hall, Founder & CEO, iVvy
Opinion Article

Transforming Vocational Education with AI and VR

Recently, I had the privilege of speaking at a conference in Nanjing, China, where I delved into the revolutionary impact of the integration of Artificial Intelligence Generated Content (AIGC) and Virtual Reality (VR) in education and training. This pioneering approach promises to redefine how we learn and prepare for various careers, especially in the vocational sector. In this blog, I share some reflections and hypotheses that could chart the course for the future of vocational education:

Jens-Henning Peters
By Jens-Henning Peters
Opinion Article

Diversity, Equity, and Inclusion Defined

The terms diversity, equity, and inclusion are intertwined. As workplaces, communities, and society work to build justice, fairness, and equality into their environments, these three words represent opportunities to embrace new ways of inviting people in, capitalizing on their unique perspectives, and encouraging productive collaboration.

Gissell Moronta
By Gissell Moronta, Senior Vice President, Sales & Marketing, Atrium Hospitality
Ad Apply Now!
Radical Innovation Hospitality TECHNOLOGY

Radical Innovation is an initiative that challenges creative thinkers and visionaries in hospitality TECH to pioneer compelling innovations that fuel the future of the hospitality and travel industries.  
Radical Innovation
Opinion Article

Career Fair: An efficient tool for recruiting new talent for hospitality industry

Hotelschool The Hague’s Career fair was successfully held on campus in The Hague. This was the perfect chance for students to source for top placement opportunities and/or their next professional opportunity! From hotels and hospitality companies like Marriott, Rosewood, Accor, Belmond and KLM to corporates such as ABN AMRO, Crisp, Rituals, and RAI Amsterdam, 50 Industry partners joined the big event.

Nina de Graaf
By Nina de Graaf, Hotelschool The Hague content editor, Hotelschool The Hague
Opinion Article

Top Education Trends to watch in 2024

As technology advances and the Fourth Industrial Revolution takes hold, society and the professional world are undergoing rapid transformations. These changes are significantly impacting the field of education, giving rise to a multitude of emerging trends that educators must closely monitor in 2024. To effectively engage their students, learning facilitators must stay up-to-date with the latest developments, innovative teaching techniques, and key factors that influence learning in the classroom. By understanding these trends, they can create more dynamic and impactful learning environments.

Eric Debétaz
By Eric Debétaz