Case Study

Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging

Paradise Resort Gold Coast needed a smarter way to manage guest communication and boost direct bookings while maintaining its signature personalised service. With guests engaging across multiple channels – social media, WhatsApp, web chat, SMS, and ...

HiJiffy, S.A
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Revenue Management
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging11 December 2025HiJiffy, S.AChatbots, Robotics & AI
Paradise Resort achieve 12% more direct bookings & 82% WhatsApp engagement with HiJiffy’s AI messaging
Catching Up with The Hotel Folk: Guests, Growth, and Insights
Case Study

Catching Up with The Hotel Folk: Guests, Growth, and Insights

It’s hard to believe it’s been four years since we interviewed David Scott, Chief Executive at The Hotel Folk for a case study on how the group use GuestRevu. Back in 2021, the world was just beginning to emerge from the worst of COVID. Travel was s...

GuestRevu
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Property Technology
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Chatbots, Robotics & AI
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Guest Experience
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Catching Up with The Hotel Folk: Guests, Growth, and Insights21 November 2025GuestRevuChatbots, Robotics & AI
Catching Up with The Hotel Folk: Guests, Growth, and Insights
GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy’s AI chatbot
Case Study

GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy’s AI chatbot

GHT Hotels is a leading group with properties along the Costa Brava and Costa del Maresme, offering guests a mix of comfort, entertainment, and great seaside locations. As the group expanded, so did the challenges – particularly in managing customer...

HiJiffy, S.A
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Revenue Management
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy’s AI chatbot19 November 2025HiJiffy, S.AChatbots, Robotics & AI
GHT Hotels automates 89% of enquiries and generates €733,000 in revenue with HiJiffy’s AI chatbot
Case Study

KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation

In the hotel industry, responding to guest enquiries quickly and accurately is key. At the same time, many operators struggle with freeing their teams from repetitive tasks. This was the exact challenge KING’s Hotels in Munich wanted to solve: givin...

HiJiffy, S.A
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Revenue Management
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Digital Marketing
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Chatbots, Robotics & AI
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Guest Experience
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KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation30 October 2025HiJiffy, S.AChatbots, Robotics & AI
KING’s Hotels improve guest communications with HiJiffy reaching 91% WhatsApp automation
Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
Case Study

Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ

At the heart of Midtown Manhattan, Refinery Hotel isn’t just a luxury lifestyle hotel—it’s a hub for innovation. By adopting LodgIQ’s revenue management system early on, the hotel didn’t just optimize pricing—it unlocked a new role for revenue leade...

LodgIQ™
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Revenue Management
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Lodging Industry
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Real Estate & Investment
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Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ 9 September 2025LodgIQ™Chatbots, Robotics & AI
Case Study: Refinery Hotel Redefines Revenue Management with LodgIQ
How Hammock Beach Resort Thrives in a Data-Driven Culture
Case Study

How Hammock Beach Resort Thrives in a Data-Driven Culture

Hammock Beach Golf Resort & Spa is not a simple operation. With 275 luxury accommodations ranging from oceanfront hotel rooms to large private homes, nine pools, a dozen restaurants, two signature golf courses, and a private membership community, it...

Otelier
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Property Technology
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Big Data
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Chatbots, Robotics & AI
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How Hammock Beach Resort Thrives in a Data-Driven Culture 2 September 2025OtelierChatbots, Robotics & AI
How Hammock Beach Resort Thrives in a Data-Driven Culture
Case Study: Cogwheel Analytics gives hotels a competitive edge with AI
Case Study

Case Study: Cogwheel Analytics gives hotels a competitive edge with AI

Cogwheel Analytics partnered with Microsoft AI Co-Innovation Labs to create an AI-powered Analysis and Recommendation Engine aimed at providing hotel clients actionable insights they can use to drive growth and build their competitive advantage in d...

Cogwheel Marketing & Analytics
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Information Technology
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Case Study: Cogwheel Analytics gives hotels a competitive edge with AI17 June 2025Cogwheel Marketing & AnalyticsChatbots, Robotics & AI
Case Study: Cogwheel Analytics gives hotels a competitive edge with AI
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Case Study

Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel’s Sales Manager at the time and now the GM, pushed to h...

GuestRevu
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Property Technology
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Guest Experience
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Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service16 April 2025GuestRevuChatbots, Robotics & AI
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Case Study

Smarter Reviews, Happier Guests: Unlocking the Power of AI

In an industry where guest satisfaction and efficiency are critical to success, HM Hotels successfully integrated Shiji’s groundbreaking AI-powered functionality, Reviewpro Reputation to respond to guest reviews. This marked a significant milestone ...

Shiji Group
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Information Technology
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CRM & Loyalty
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Reputation Management
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Chatbots, Robotics & AI
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Smarter Reviews, Happier Guests: Unlocking the Power of AI14 April 2025ShijiChatbots, Robotics & AI
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Case Study

How STAYERY Increased Their Response Rate to Over 90% with MARA

Leandra, the Guest Experience Manager at STAYERY, faced a growing challenge as the brand expanded its portfolio of service apartments. With the opening of new locations and an influx of guest reviews, managing responses became increasingly complex a...

MARA Solutions GmbH
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Reputation Management
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Chatbots, Robotics & AI
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How STAYERY Increased Their Response Rate to Over 90% with MARA26 November 2024MARA Solutions GmbHChatbots, Robotics & AI
How STAYERY Increased Their Response Rate to Over 90% with MARA