Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Case Study

Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel’s Sales Manager at the time and now the GM, pushed to h...

GuestRevu
More in this category
Property Technology
More in this category
Reputation Management
More in this category
Chatbots, Robotics & AI
More in this category
Guest Experience
More like this
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service16 April 2025GuestRevuReputation Management
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Case Study

Smarter Reviews, Happier Guests: Unlocking the Power of AI

In an industry where guest satisfaction and efficiency are critical to success, HM Hotels successfully integrated Shiji’s groundbreaking AI-powered functionality, Reviewpro Reputation to respond to guest reviews. This marked a significant milestone ...

Shiji Group
More in this category
Information Technology
More in this category
CRM & Loyalty
More in this category
Reputation Management
More in this category
Chatbots, Robotics & AI
More like this
Smarter Reviews, Happier Guests: Unlocking the Power of AI14 April 2025ShijiReputation Management
Smarter Reviews, Happier Guests: Unlocking the Power of AI
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
Case Study

Driving Results: How Reputation Management Transformed Customer Experience and Revenue

‍In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions. They cultivated a reputation-focused culture, setting service standards and KPIs that delivered impressive results: ...

Shiji Group
More in this category
Reputation Management
More in this category
Guest Experience
More like this
Driving Results: How Reputation Management Transformed Customer Experience and Revenue24 March 2025ShijiReputation Management
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
Case Study

How STAYERY Increased Their Response Rate to Over 90% with MARA

Leandra, the Guest Experience Manager at STAYERY, faced a growing challenge as the brand expanded its portfolio of service apartments. With the opening of new locations and an influx of guest reviews, managing responses became increasingly complex a...

MARA Solutions GmbH
More in this category
Reputation Management
More in this category
Chatbots, Robotics & AI
More like this
How STAYERY Increased Their Response Rate to Over 90% with MARA26 November 2024MARA Solutions GmbHReputation Management
How STAYERY Increased Their Response Rate to Over 90% with MARA
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
Case Study

How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management

Kris Leszczynski, the Group General Manager of Service Operations at Edwardian Hotels London, faced the challenge of managing a high volume of online reviews across multiple luxury hotels. With over 10-15,000 online reviews received annually, the ta...

MARA Solutions GmbH
More in this category
Property Technology
More in this category
Reputation Management
More in this category
Chatbots, Robotics & AI
More like this
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management11 September 2024MARA Solutions GmbHReputation Management
How Edwardian Hotels London Saved Thousands of Hours Using AI in Reputation Management
Case Study

Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.

This case study explores the journey of a UK hotel group, Kabannas, implementing HiJiffy’s conversational AI across its guest journey. This has led to fantastic results, especially when it comes to automating answering incoming queries and boosting ...

HiJiffy
More in this category
Revenue Management
More in this category
Reputation Management
More in this category
Chatbots, Robotics & AI
More in this category
Guest Experience
More like this
Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.22 August 2024HiJiffyReputation Management
Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.
Case Study

How Belmont Hotel Manila increased direct bookings while reducing manual work

Belmont Hotel Manila is a 4-star hotel strategically located across from the airport, NAIA Terminal 3, and within the renowned entertainment destination of Newport City in Manila. It is a “home away from home” for local and international business tr...

Revinate, Inc.
More in this category
Sales & Marketing
More in this category
Reputation Management
More like this
How Belmont Hotel Manila increased direct bookings while reducing manual work 5 January 2024Revinate, Inc.Reputation Management
How Belmont Hotel Manila increased direct bookings while reducing manual work
Case Study

Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance

Legacy Vacation Resorts is a premier provider of family-friendly vacation experiences. With a commitment to sustainability, community, and employees, Legacy aims to create lasting memories for families and friends that visit its eight properties. Wi...

Revinate, Inc.
More in this category
Reputation Management
More in this category
Digital Marketing
More in this category
Vacation Rentals
More like this
Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance10 November 2023Revinate, Inc.Reputation Management
Legacy Vacation Resorts and Revinate: A partnership for direct booking dominance