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Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Case Study

Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service

Back in 2015 when the Royal St Andrews Hotel in Port Alfred, South Africa, opened its doors, they knew they wanted to get guest feedback right from the start. That’s why Difford Louw, the hotel’s Sales Manager at the time and now the GM, pushed to h...

GuestRevu
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Property Technology
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Reputation Management
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Chatbots, Robotics & AI
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Guest Experience
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Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service16 April 2025GuestRevuGuest Experience
Mastering Guest Feedback: How Royal St Andrews Blends AI with Exceptional Service
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
Case Study

Driving Results: How Reputation Management Transformed Customer Experience and Revenue

‍In 2014, Hotelatelier created a Customer Centricity department to place the guest at the center of strategic actions and decisions. They cultivated a reputation-focused culture, setting service standards and KPIs that delivered impressive results: ...

Shiji Group
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Reputation Management
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Guest Experience
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Driving Results: How Reputation Management Transformed Customer Experience and Revenue24 March 2025ShijiGuest Experience
Driving Results: How Reputation Management Transformed Customer Experience and Revenue
Case Study

The tech stack that brings fortune: Optimum Hotel & Leisure Management’s insider story

Optimum Hotel and Leisure Management is a dedicated award-winning independent management consultancy acting on behalf of private hotel owners, investors and lenders to optimise the performance of their business. The company examines and optimises pr...

Guestline Ltd
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Information Technology
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Property Technology
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Guest Experience
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The tech stack that brings fortune: Optimum Hotel & Leisure Management’s insider story16 January 2025GuestlineGuest Experience
The tech stack that brings fortune: Optimum Hotel & Leisure Management’s insider story
Case Study

Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI

Transforming the hospitality landscape, HiJiffy pioneers the integration of advanced conversational AI with its Guest Communications Hub, revolutionising how hotels engage with their guests. This case study illustrates the remarkable impact of HiJif...

HiJiffy
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Revenue Management
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Chatbots, Robotics & AI
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Guest Experience
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Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI29 August 2024HiJiffyGuest Experience
Leonardo Hotels save 14,000 hours using HiJiffy’s conversational AI
Case Study

Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.

This case study explores the journey of a UK hotel group, Kabannas, implementing HiJiffy’s conversational AI across its guest journey. This has led to fantastic results, especially when it comes to automating answering incoming queries and boosting ...

HiJiffy
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Revenue Management
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Reputation Management
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Chatbots, Robotics & AI
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Guest Experience
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Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.22 August 2024HiJiffyGuest Experience
Kabannas surpasses industry average conversion rates 90x with HiJiffy automation.
Case Study

Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion

With a sleek glass façade offering dramatic views of Puget Sound, Thompson Seattle embodies the beauty of the Emerald City in the heart of downtown. A short walk gets you to Pike Place Market, or you can opt for an off-the-beaten-path gem like the p...

Revinate, Inc.
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Sales & Marketing
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Revenue Management
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Lodging Industry
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Guest Experience
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Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion27 June 2024Revinate, Inc.Guest Experience
Elevating the voice channel: How Thompson Seattle leverages RezForce to improve call conversion
The Wifirst network offers an excellent network service to the htophotels guest
Case Study

The Wifirst network offers an excellent network service to the htophotels guest

htophotels is one of the leading chains in the Spanish hotel sector. It has 17 hotels along the Costa Brava, Costa Dorada and Costa de Barcelona, specialising in all-inclusive beach holidays. Its slogan is "happiness included" to reflect the love th...

Wifirst
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Property Technology
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Luxury Travel
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The Wifirst network offers an excellent network service to the htophotels guest22 May 2024WifirstGuest Experience
The Wifirst network offers an excellent network service to the htophotels guest
How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City
Case Study

How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City

The art collection at Hyatt Regency Salt Lake City reflects the city’s new urbanism, serving as the perfect destination for city center exploration or an outdoor adventure among the stunning Wasatch Mountains. With several original works made by loc...

NINE dot ARTS
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Franchise
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Business Travel
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Guest Experience
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Luxury Travel
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How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City21 March 2024NINE dot ARTSGuest Experience
How Art Elevates the Guest Experience at Hyatt Regency Salt Lake City
Inside the Contemporary Art Collection at The St. Regis Chicago Hotel
Case Study

Inside the Contemporary Art Collection at The St. Regis Chicago Hotel

While skyscrapers have often been considered barriers to the public realm, the new St. Regis Chicago Hotel refutes this reputation through urban connections and increased access to the Chicago River. Using an innovative structural system, the buildi...

NINE dot ARTS
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Franchise
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Innovation
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Guest Experience
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Luxury Travel
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Inside the Contemporary Art Collection at The St. Regis Chicago Hotel20 March 2024NINE dot ARTSGuest Experience
Inside the Contemporary Art Collection at The St. Regis Chicago Hotel